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A human-first fertility ecosystem, striving to make egg freezing and third party reproduction more accessible for all.
Member Advocate – Manager Level
Location
United States
Posted
119 days ago
Salary
0
Seniority
Senior
Job Description
Member Advocate – Manager Level
Cofertility
• Serve as an advocate for intended parents and Split Members (egg donors) as they navigate their egg donation journey • Act as the primary point of contact for our members, guiding them through their egg donation journeys via video call, phone call, and email • Manage relationships with medical providers to coordinate the retrievals for member donors - including scheduling travel, managing escrow funding, coordinating screenings and egg retrievals • Optimize and build case management best practices and operational procedures • Track match progress in our CRM tool, ensuring the documentation for each match is captured seamlessly • Follow industry guidelines as directed by the American Society of Reproductive Medicine (ASRM) and the Food and Drug Administration (FDA)
Job Requirements
- 5+ years third party reproduction case manager/coordinator with experience working with multiple cases at once
- An excellent communicator with experience working with medical or fertility clinics and providers (preferred)
- A problem solver, who is ready to take on challenges the moment they arise and enjoys fast paced work
- Someone who is always looking for ways to be more efficient
- Interested in the third party reproduction field and is comfortable supporting and educating our members through egg donation, egg freezing, and embryo creation
- A collaborative team player
- Proficient in Google Suite, CRM tools, experience with egg donor software a plus
Benefits
- We are a fully remote team
- Communication using Slack, Gmail, Zoom, and other tools is key
- We communicate regularly throughout the day
- We believe in giving our team members autonomy
- Above all, we’re proud to engage in meaningful work that will impact tons of people throughout the family-building process
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