Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. In this role, the HBA Operations Support team member performs outbound calls and general administrative duties and serves as the main provider contact for the audit team. This position will coordinate with internal stakeholders as well as hospitals nationwide to ensure that all workflows associated with the audit process are completed. The HBA Support team member plays a pivotal role in building and retaining relationships with providers, moving our audits to completion, and by so doing, creating savings for our clients and revenue for Optum. The HBA Operations Support is a relationship builder and will engage with hospitals and medical facilities through various modes of communication (electronic, written, telephone, etc.). Working as part of a high-energy team. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 8:00 am to 5:00 pm local time, Monday - Friday. Primary Responsibilities: - Performs outbound calls and general administrative duties and serves as the main provider contact for the audit team. - Accountable for day-to-day tasks associated with obtaining facility contact and audit information as well as following up on requests for itemized bills and medical records. - Facilitates responses to general inquiries and data requests from both internal and external customers and works closely with providers to understand claims and expedite effective communication. - Adheres to all HIPAA guidelines/regulations and maintains strict confidentiality. - Leverages in-house proprietary software platform and alerts manager of system issues or other issues impacting productivity. - May act as a resource and provide guidance to others on the team. - May coordinate others’ work on the team. - Review existing processes and suggest improvements to management. - Obtains information from multiple systems, including client claim systems. Qualifications - High School Diploma / GED. - Must be 18 years of age OR older. - 2+ years of customer service experience. - Healthcare industry experience. - Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management). - Ability to work our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Strong interpersonal skills - must be able to build relationships quickly and work as part of a team. - Excellent communication skills, both written and verbal. - Comfort and skill using the telephone as a primary mode of communication. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.