About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.  Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Job Description A Support Center Commissioning Technician is a knowledgeable professional who provides advanced technical assistance, system validation support, and troubleshooting for refrigeration and controls systems. This role supports both project-related activities and ongoing technical support working closely with field technicians, project teams, and internal/external stakeholders to ensure systems are properly configured, supported, and transitioned into operational use.   AS A SUPPORT CENTER COMMISSIONING TECHNICIAN, YOU WILL:   Technical Support & Project Support: - Serve as the primary North American Technical and Project Support resource for internal and external stakeholders - Provide remote system checkout and validation support, including controller programming, configuration review, and functional testing and troubleshooting. - Support store onboarding activities, ensuring systems are properly configured and ready for operational support. - Perform and support Programming Change Requests (PCRs) and configuration updates based on project requirements and operational needs. - Deliver frequent ad-hoc technical support and project-related assistance, including escalations, special initiatives, and non-standard requests. - Provide remote technical support to diagnose, troubleshoot, and resolve issues related to refrigeration equipment, controls, compressors, valves, sensors, and refrigerant circuits. - Collaborate with field technicians, project managers, engineers, and internal/external teams to resolve complex issues and ensure timely resolution. - Act as a subject-matter expert for systems, configurations, and support workflows. Documentation & Reporting: - Maintain accurate records of support and project activities, system programming, configuration changes, and issue resolutions. - Document programming updates, onboarding activities, and system readiness outcomes. - Generate reports outlining system performance trends, recurring issues, and recommendations for improvement. - Contribute to internal knowledge bases, standard work instructions, and technical documentation. Training & Knowledge Support: - Support training efforts for technicians and internal teams related to system programming, remote checkout processes, and support standards. - Assist in developing training materials, job aids, and reference documentation to promote consistent execution and knowledge sharing.   REQUIRED EDUCATION, EXPERIENCE & SKILLS: - Minimum 3 years of experience in HVAC/R controls. - Minimum 2 years of experience with BAS, BMS, or facility controls systems. - Strong troubleshooting and remote support capabilities. - Ability to manage competing priorities in a fast-paced, SLA-driven environment.   PREFERRED EDUCATION, EXPERIENCE & SKILLS: - Experience supporting food retail refrigeration or case controllers. - Strong electrical print reading and communication troubleshooting skills. - Experience supporting large enterprise or retail customers. Remote Work Arrangement:   This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.  Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. In accordance with Colorado EPEWA, the salary/pay range for this role is $70,000-$95,000 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Working Conditions:   While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.  #LI-KP1 #LI-Remote Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.  Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long-term success with our SaaS e-commerce platform. Responsibilities - Participate in technical discovery and solution design during late-stage sales cycles - Create implementation plans and technical documentation to guide delivery - Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation - Support API integrations, product feed setup, and troubleshooting during onboarding and expansion - Provide expert technical recommendations to optimize platform usage and align with client goals - Act as the primary technical point of contact for strategic clients during onboarding and post-launch - Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution - Deliver tailored training and technical enablement sessions to client stakeholders - Maintain clear, proactive communication with both technical and non-technical client contacts - Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars) Qualifications Minimum Qualifications - 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering - Fluent in both written and spoken English - Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols - Strong working knowledge of Excel and HTML - Experience managing multiple complex client projects simultaneously - Strong problem-solving skills with a client-focused mindset - Excellent communication and presentation skills for both technical and non-technical audiences - Strong documentation and process development abilities - Experience delivering software training content - Ability to thrive in a fast-paced, dynamic environment with shifting priorities Preferred Qualifications - Bachelor's degree in computer science, Information Technology, or a related field - 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering - Additional language proficiency is a plus - Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues - Experience working with enterprise clients and/or in the e-commerce industry - Familiarity with remote-based training tools Travel Required - Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $55,000-$85,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 - A 6% 401(k) match - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave - Accident, critical illness, and hospital indemnity insurance - Pet insurance - Legal assistance and identity theft insurance plans - Life insurance 2x salary - Access to the Calm app and the Employee Assistance Program - $65/month Remote work stipend for internet - Culture and team-building activities - Tuition assistance - Career development opportunities - Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. Overview As a Client Success Engineer, you play a pivotal role in designing scalable technical solutions and ensuring smooth transitions from sales to delivery for our strategic clients. You engage during the late stages of the sales process to support technical discovery, develop implementation plans, and serve as a trusted advisor during complex onboarding and expansion efforts. Your technical expertise and collaboration across teams help ensure clients achieve long-term success with our SaaS e-commerce platform. Responsibilities - Participate in technical discovery and solution design during late-stage sales cycles - Create implementation plans and technical documentation to guide delivery - Lead the technical configuration of the platform for new clients, ensuring a seamless transition from sales to implementation - Support API integrations, product feed setup, and troubleshooting during onboarding and expansion - Provide expert technical recommendations to optimize platform usage and align with client goals - Act as the primary technical point of contact for strategic clients during onboarding and post-launch - Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution - Deliver tailored training and technical enablement sessions to client stakeholders - Maintain clear, proactive communication with both technical and non-technical client contacts - Contribute to internal knowledge sharing through documentation, cross-training, and resource development (e.g., videos, webinars) Qualifications Minimum Qualifications - 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering - Fluent in both written and spoken English - Familiarity with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols - Strong working knowledge of Excel and HTML - Experience managing multiple complex client projects simultaneously - Strong problem-solving skills with a client-focused mindset - Excellent communication and presentation skills for both technical and non-technical audiences - Strong documentation and process development abilities - Experience delivering software training content - Ability to thrive in a fast-paced, dynamic environment with shifting priorities Preferred Qualifications - Bachelor's degree in computer science, Information Technology, or a related field - 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering - Additional language proficiency is a plus - Expertise in API integrations (REST and SOAP) and troubleshooting complex technical issues - Experience working with enterprise clients and/or in the e-commerce industry - Familiarity with remote-based training tools Travel Required - Up to 10% Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. What it’s like to work at Rithum When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds. As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans. At Rithum you will: - Partner with the leading brands and retailers. - Connect with passionate professionals who will help support your goals. - Participate in an inclusive, welcoming work atmosphere. - Achieve work-life balance through remote-first working conditions, generous time off, and wellness days. - Receive industry-competitive compensation and total rewards benefits. We believe in transparency and fairness in our compensation practices. For this position, the expected base pay range is: $55,000-$85,000 per year. This range represents the base pay for the role across all U.S. locations and is determined based on market data, internal equity, and experience. Final compensation may vary depending on geographic location, skills, and relevant experience.In addition to base pay, we offer a discretionary bonus for non-sales roles, a comprehensive benefits package, and, where applicable, sales incentives. For this position, the expected discretionary bonus is 10% of the annual base salary. Benefits - Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 - A 6% 401(k) match - Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days - 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave - Accident, critical illness, and hospital indemnity insurance - Pet insurance - Legal assistance and identity theft insurance plans - Life insurance 2x salary - Access to the Calm app and the Employee Assistance Program - $65/month Remote work stipend for internet - Culture and team-building activities - Tuition assistance - Career development opportunities - Charitable contribution match up to $250 per year Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need. We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.

• Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 and Level 2 tickets. • Manage tickets and service requests through HaloPSA, maintaining detailed documentation of all work and client communication. • Monitor and remediate alerts from NinjaOne RMM and Auvik, ensuring proactive action before issues escalate. • Troubleshoot and support Microsoft 365 services (Exchange Online, Intune, SharePoint, Teams, OneDrive) with confidence. • Assist in supporting Microsoft Azure environments including hybrid deployments that connect on-premises Active Directory, applications, and file services to the cloud. • Troubleshoot servers, storage, and virtualization systems, performing patching, upgrades, and remote maintenance. • Support client networks, including Cisco, Meraki, Fortinet, and Ubiquiti devices, ensuring connectivity, security, and performance. • Communicate effectively with clients, providing timely updates, explaining issues in plain language, and setting expectations. • Follow SOPs while also identifying opportunities for process improvement and contributing ideas for efficiency. • Use AI and prompt engineering to enrich tickets, automate repetitive tasks, and deliver faster, smarter resolutions.