Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us! WHY CHOOSE FRONTIER BEHAVIORAL HEALTH? - At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission. - Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County. - At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more. - Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve. Please note these positions are located in Spokane, WA and remote work status is available after in-person training and core competencies have been evaluated and demonstrated as determined by FBH. SHIFT AVAILABLE: Monday-Friday 3PM-11:30PM - This shift is eligible for added shift differential of 6.23% to the base pay listed below. ​Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff or Designated Crisis Responders. The regional crisis line is accredited by the American Association of Suicidology and is a provider for the National Suicide Prevention Lifeline network and is part of the 988 National Suicide Prevention Line to ensure everyone experiencing a behavioral health crisis in the Spokane Regional Service Area have immediate access to suicide prevention and crisis services through a three-digit phone number. When you become a skilled professional in telephone crisis intervention, you are contributing to the solution for people and professionals in the community. The experience and skills gained as a telephone crisis interventionist, will be useful to you and your community for the rest of your life, not just the rest of your career. The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implements "viable less restrictive alternatives to hospitalization" in situations where appropriate or assist with facilitation of inpatient treatment. ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following: - Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis. - Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others. - Must be able to manage multiple calls in a professional and engaging manner. - Assist clinical staff with follow up phone calls as requested and appropriate. - In collaboration with clients and their support system, develop stabilization and safety plans. - Complete comprehensive documentation which supports the safety plan as indicated. - Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs. - Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities. - Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices. - Regional Crisis Line Specialists must adhere to NCQA standards - Other duties as assigned by agency or supervisor. QUALIFIED CANDIDATES WILL HAVE: REQUIRED: - Bachelor’s degree in Behavioral Health or related field - Applicants will not be considered that do not meet this requirement. - Must apply for a Counselor Agency Affiliated – Registered credential from the WA State Department of Health within 30 days of hire. PREFERRED: - Two years of experience serving individuals with behavioral health needs - Experience with crisis intervention, including risk assessments KNOWLEDGE, SKILLS & ABILITIES: - Strong engagement and customer service skills, empathy, ability to remain calm, professional, and clear headed during escalated situations. - Knowledge and skills in working with individuals with mental health and/or substance use disorders - Knowledge of all WAC and RCW requirements for Crisis - Ability to communicate and engage effectively with individuals of varied, backgrounds, trauma experiences, cultures, education level and socio-economic status. - Demonstrate evidence of critical thinking, decision-making ability and problem-solving skills. - Knowledge of community resources is necessary to assist callers with viable resources. - Ability to work autonomously PHYSICAL, SENSORY & ENVIRONMENTAL: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day. - May be required to lift 10 - 20 pounds. - Work may be performed out of office and travel may be needed to outside areas. - Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens. PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53 - All pay is based on longevity at Frontier Behavioral Health; thus, the starting base pay for this position is $25.89 per hour. - This shift is eligible for added shift differential of 6.23% added to the base pay above. Our Benefits and Perks are Amazing! ​WE BELIEVE IN WORK LIFE BALANCE: - Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment! - Plus 9 Paid Federal Holidays! - Sick Leave – Extended Sick Leave and Paid Sick and Safe Time. - Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year. BENEFITS: www.fbhwa.org/careers/benefits - Medical, Dental and Vision - Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match. - Flexible Spending Accounts - Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire. PERKS: www.fbhwa.org/careers/perks - Signing Bonus! - No-cost licensure supervision for those pursuing clinical licensure. - Federal and State Loan Forgiveness Program for qualifying Programs. - Reimbursement of License/Certification application fee that is required for the position. - Free Employee Assistance Program - Staff Discounts at various FBH partners throughout Spokane! Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.

• Own a ticket queue across email and live chat, resolving customer issues with speed and accuracy during peak Return to Play timeframes • Triage and prioritize inbound requests based on severity and customer impact, following established support protocols • Execute admin and fulfillment tasks including account configuration, data questions, and ticket routing • Diagnose product issues across Teamworks platforms and escalate complex cases with full context to senior team members • Document cases thoroughly to maintain accurate records and contribute to a growing knowledge base • Surface recurring ticket patterns to help improve support documentation and team workflows

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Patient Care Representative Full-Time Remote The Call Center Representative position is part of the broader Elara Caring Caretinuum initiative, and is responsible for customer relations, customer needs follow up, virtual healthcare processing, taking referrals, performing data entry, answering inquiries, and disseminating information about the agency to prior customers. The incumbent establishes and maintains effective and efficient systems for customer relations, working through patient needs and requests, patient referrals, data entry, and communications to support the Caretinuum mission and values, as consistent with the overall mission of Elara Caring. This position assists with daily virtual operations of the agency, including coordinating referrals, virtual healthcare processing, and maintaining communication between Clinical Supervisors and liaisons and the agency. At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Call Center Representative by keeping a team of elite healthcare professionals operational. To continue to be an industry pioneer delivering unparalleled care, we need a Call Center Representative who shares our commitment to distinction and progress. Are you one of them? If so, apply today! Why Join the Elara Caring mission? - Work in a collaborative environment. - Be rewarded with a unique opportunity to make a difference - Competitive compensation package - Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost - Opportunities for advancement - Comprehensive insurance plans for medical, dental, and vision benefits - 401(K) with employer match - Paid time off, paid holidays, family, and pet bereavement - Pet insurance What is Required? - Associate Degree in Business Administration, Human Services, or related field is preferred - 1 year of medical technology experience working in a health care setting is required - Knowledge of Medicare and Medicaid payment guidelines and third-party payors is preferred - Strong communication, problem solving, and organizational skills This is not a comprehensive list of all job responsibilities; a full job description will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com. Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.

• Perform preventive maintenance and repairs on biomedical equipment • Install and configure medical systems • Troubleshoot equipment failures • Support medical equipment inventory management