Role Description We are seeking a Release Manager to be responsible for the planning, execution, and oversight of a strategic program with the Department of Veterans Affairs covering over millions of veteran users. This role will involve working with cross-functional teams, managing resources, mitigating risks, and ensuring the successful delivery of programs aligned with business objectives. The ideal candidate will possess strong leadership, communication, and organizational skills, along with a proven track record of managing complex programs from inception to completion. Responsibilities - Define release scope with product owners and development teams - Manage release timelines, milestones, and code freeze dates - Ensure documentation requirements meet release criteria - Coordinate testing to ensure release is ready for deployment - Prepare rollback plans and validate the plan with the development team - Initiate release build and verify build artifacts - Communicate release status and report to stakeholders regarding deployment and stability Qualifications - Bachelor’s Degree in Engineering, Computer Science, or related scientific/technical discipline. An additional 8 years of relevant experience may be substituted for the required education. - Minimum of 10 years of experience managing software, hardware, or system component releases. - Significant experience with VA Enterprise Cloud (AWS GovCloud + Azure Gov) and ServiceNow ITSM are required - Strong organizational and project management skills with the ability to manage multiple releases concurrently - Proven track record coordinating across cross-functional teams including QA, Development, Packaging, and Hardware - Attention to detail in documenting release schedules, dependencies, and risk assessments - Strong communication skills for stakeholder coordination and status reporting - Proactive in identifying and resolving scheduling conflicts or risks that may impact release delivery - Ability to work under pressure and manage tight deadlines effectively - Familiarity with release automation tools, CI/CD pipelines, and DevOps practices - Demonstrated ability to implement and refine release governance and standard operating procedures - Experience with enterprise change management and version control systems Preferred Qualifications - ITIL Foundation or higher (Information Technology Infrastructure Library) - Certified Release Manager (CRM) - PMP (Project Management Professional) - SAFe - Release Train Engineer (RTE) - AWS Certified DevOps Engineer – Professional - Certified ScrumMaster (CSM) Working Conditions Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

City/State Norfolk, VA Work Shift First (Days) Overview: Overview The IT Program Manager supports a broad range of initiatives within the Office of the CIO (OCIO), including program coordination, reporting, communication, and execution of enterprise IT transformation efforts. This role is responsible for overseeing and coordinating multiple interrelated technical projects, ensuring alignment with business objectives, strategic priorities, and program management best practices. The IT Program Manager plays a key role in supporting presentation development, executive communications, resource planning, and financial tracking, including invoice processing and budget coordination. This position provides centralized governance and oversight across programs, ensuring consistency, efficiency, and successful execution of IT initiatives. Working closely with IT leadership, project teams, and cross-functional stakeholders, the IT Program Manager monitors project dependencies, tracks performance, and consolidates reporting across initiatives. The role also supports the development and implementation of program management standards, templates, and methodologies while driving continuous improvement across the organization. This position requires strong organizational, analytical, and communication skills, with the ability to manage competing priorities, influence stakeholders, and support enterprise-wide transformation efforts. Education Bachelor’s Degree (Preferred) or 5 years of related experience in lieu of education Certification/Licensure PMP or related certification preferred Experience - With a degree: Minimum of 3 years of relevant experience in IT program/project management. - Experience in IT program or project management, supporting multiple concurrent initiatives - Experience with reporting, presentation development, and executive-level communication - Experience supporting resource planning, coordination, and financial tracking, including budgets or invoice processing - Ability to manage dependencies, risks, and timelines across multiple interrelated projects - Experience working with cross-functional teams and stakeholders, with the ability to influence and coordinate without direct authority Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Role Description We are seeking a Configuration Manager to be responsible for managing the configuration and release management processes for software applications for a key program with the Department of Veterans Affairs. This role involves coordinating with cross-functional teams to ensure that configurations are effectively controlled and align with the company's strategic objectives. This requires a proactive individual with a passion for process optimization and quality assurance. Responsibilities - Develop and maintain configuration management processes and procedures - Collaborate with stakeholders to gather requirements and define project scope - Ensure configurations are accurately documented and maintained - Oversee the release management process and ensure timely delivery of software updates - Coordinate with development teams to implement configuration changes - Maintain version control and ensure traceability of configurations Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field - 3+ years of experience in configuration management or a related role - Oversee Quality Assurance of all Requests for Change (RFCs) and similar change documents at all stages of the system and software development cycle - Lead the development and maintenance of baselines and configuration control procedures - Conduct change and configuration management at the enterprise, program, project and segment levels for systems, services, and capabilities developed using traditional and agile methods - Identify and implement opportunities in terms of process and tools to execute CM in a more agile and efficient manner Working Conditions Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. Benefits - Medical, Dental, and Vision - Health Saving Account (when enrolled ineligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays - 401(k) Retirement Plan with Company match Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.

Role Description The highly organized and goal-oriented Senior Technical Program Manager (you!) will help drive collaboration for cross-functional project teams and manage detailed plans to ensure efficient and effective delivery. You will follow proven project management methodologies (project plans, RAID logs, communications plans…) that will help the development teams achieve their objectives. You will work closely alongside engineering managers, developers, product managers, designers, and other key business partners. In this role, you will report to the Senior Manager of Technical Program Management, a function within our engineering organization. This is a highly valued team of professionals that supports the most critical cross-functional projects for the department. The team has strong interpersonal connections, providing individuals with an internal network for knowledge sharing within the job family. Responsibilities - Project Management & Execution: - Plan, schedule, and ensure execution of project tasks, milestones, and deliverables related to the platform initiatives. - Create and maintain project management artifacts, including (but not limited to): communication plans, risk logs, decision logs, escalation procedures, project schedules, scope statements, high-level and detailed business requirements, and technical specification documents. - Fully own the project management life cycle: Plan, schedule, and ensure execution of project tasks, milestones, and deliverables. - Identify blockers and risks early, working to resolve or escalate when appropriate. - Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements. - Cross-functional Collaboration: - Partner with engineers, designers, product managers, data team, and business partners to plan and execute highly cross-functional programs. - Facilitate cross-functional meetings and drive alignment on dependencies, and manage towards the shared objectives. - Provide transparent, holistic, and consistent communication adapted as needed for stakeholders in multiple disciplines and levels across our global offices. - Technical Skills: Architectural Literacy & Troubleshooting - Technical Design & Dependency Mapping: Ability to lead technical design reviews and proactively identify integration risks, data flow bottlenecks, or infrastructure dependencies across complex systems. - Systems Observability & Triage: Hands-on experience using monitoring and logging tools (e.g., Datadog, Splunk, New Relic) to assist teams in triaging production issues and facilitating high-quality technical post-mortems. - API & Data Literacy: Comfortable exploring API documentation (Swagger/Postman) and using basic SQL to extract data for project validation, ensuring technical requirements align with actual system behavior. - Jira Skills: Operational Efficiency & Reporting - Workflow Configuration & Automation: Practical experience configuring Jira project workflows, custom fields, and basic automation rules to eliminate manual status chasing and improve team velocity. - Custom Reporting & JQL: Proficiency in JQL (Jira Query Language) to build customized filters and dashboards that provide stakeholders with real-time visibility into sprint health, blockers, and delivery timelines. - Dependency Visualization: Skilled in using Jira (including tools like Advanced Roadmaps or structure plugins) to map cross-team links, visualize the critical path, and manage capacity planning across multiple workstreams. Qualifications - 5+ years of Project Management experience, including analysis, project management, process management, program management, people management, vendor management, and client management. - Experience working with technical teams. - Experience successfully managing large-scale initiatives. - Jira experience. - Smartsheet experience is a plus. Work Model This role is Together@TKWW-eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration on some days of the week and work-from-home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows. This role includes on-call rotations to ensure the stability of our systems. Specific schedules and compensation will be discussed during the interview process. What We Love About You - Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments. - Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision. - Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully. - Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together. What You Love About Us - We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. - From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. - We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.