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Manulife logo
Manulife

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Client Service Manager – Taft Hartley

Client Services RepresentativeClient ServicesOtherRemoteSeniorTeam 10,001+Since 1887H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

87 days ago

Salary

$69.9K - $116.5K / year

Seniority

Senior

English

Job Description

Client Service Manager – Taft Hartley

Manulife

• Provide quality financial and administrative service to a select block of challenging cases • Identify, analyze, design and oversee implementation of optimal corrections and solutions • Manage nonstandard issues and ensure reliable processes exist to handle them • Consult with team members and customers re: sensitive and complex issues • Assist Team Manager in coordinating team resources and monitoring activities • Contribute to systems improvement by identifying barriers and providing input • Process all standard financial transactions on assigned caseloads • Liaise and negotiate with supporting departments for optimized service delivery • Identify trends and patterns of customer issues and escalate appropriately • Monitor management information to support problem identification • Identify and define training needs of the department and contribute to solutions • Train staff in procedures, work flows, and systems functionality • Act as consultant to the team by developing and delivering training

Job Requirements

  • Extensive knowledge of business products, services, and processes
  • Completion of departmental educational courses as required including valid licenses
  • Excellent communication (both oral and written) and presentation skills
  • Excellent knowledge of workflows, procedures, and system functionalities
  • Ability to anticipate and manage business issues and impacts
  • Key team player with ability to lead and act as a role model
  • Demonstrated understanding of the big picture for sound decision making
  • Ability to communicate complex technical information clearly

Benefits

  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability
  • Life insurance
  • AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness benefits
  • Employee/family assistance plans
  • Pension/401(k) retirement savings plans
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Up to 11 paid holidays
  • 3 personal days
  • 150 hours of vacation
  • 40 hours of sick time
  • Statutory leaves of absence

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