Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $19.00 - $30.50 Union Position: No Department Details Summary Responsible for ensuring the timely enrollment of new providers with payors as well as new facility sites. Responsible for the on-going maintenance of existing providers and facility sites including re-enrollment and maintaining terminations. Job Description Monitor and maintain the process of gathering current, accurate, and complete information for provider directories and payor databases in compliance with regulations and payor requirements. Follow up with payors to obtain effective dates, status updates, and identification numbers for billing purposes. Update and maintain provider numbers and related data in both internal and external billing software and production programs. Maintain supporting documentation such as a W-9, CLIA certificate, bank, IRS, and CMS letters as applicable. Apply for or provide assistance with the application process for individual practitioner and/or facility national provider identifier (NPI) via national plan and provider enumeration system (NPPES). Notify payors and internal contacts of practitioner practice changes, including terminations, cases of malpractice, or other legal matters. Also will notify payors of site notification for payors (i.e., for new sites, site terminations, and changes). Perform account follow up on enrollment related denials and take the necessary action for account resolution in accordance with established federal and state regulations. Respond to internal and external inquiries regarding research issues. Review charges and claims pending report and/or claim edit work queues in Epic. May work Epic follow-up work queues to resolve enrollment-related issues. Keep current regarding any changes in managed care and other payor requirements for provider enrollment. Complete work within authorized time to assure compliance with strict departmental and compliance standards as well as payor time limits. Initiate enrollment for electronic claims submission. Attend site-planning meetings to provide input, gather necessary information for set up, and provide updates. Qualifications High school diploma or equivalent preferred. Previous experience as Billing Representative, Credentialing, or Provider Enrollment preferred. General computer skills, including the ability to use the range of Microsoft products General computer skills, including the ability to use the range of Microsoft products required. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

• Act as the first point of contact for pet owners—handling calls, scheduling appointments, managing follow-ups, and ensuring a smooth client experience. • Answer incoming calls with professionalism, empathy, and clarity • Support pet owners with questions and appointment coordination • Schedule, reschedule, and confirm appointments • Ensure efficient calendar utilization based on clinic needs • Follow up on missed calls, voicemails, cancellations, and no-shows • Route messages to the appropriate clinic staff • Maintain accurate client and patient records • Support inbox management, reminders, and daily admin workflows • Deliver a calm and supportive tone aligned with veterinary care standards • Handle high call volumes while maintaining quality service

• Answer incoming calls with professionalism, empathy, and clarity • Support pet owners with questions and appointment coordination • Schedule, reschedule, and confirm appointments • Ensure efficient calendar utilization based on clinic needs • Follow up on missed calls, voicemails, cancellations, and no-shows • Route messages to the appropriate clinic staff • Maintain accurate client and patient records • Support inbox management, reminders, and daily admin workflows • Deliver a calm and supportive tone aligned with veterinary care standards • Handle high call volumes while maintaining quality service

• Answer incoming calls with professionalism, empathy, and clarity • Support pet owners with questions and appointment coordination • Schedule, reschedule, and confirm appointments • Ensure efficient calendar utilization based on clinic needs • Follow up on missed calls, voicemails, cancellations, and no-shows • Route messages to the appropriate clinic staff • Maintain accurate client and patient records • Support inbox management, reminders, and daily admin workflows • Deliver a calm and supportive tone aligned with veterinary care standards • Handle high call volumes while maintaining quality service