• Oversee the end-to-end student lifecycle—from application processing to final conversion—across all channel partner offices in the assigned region. • Drive and achieve region-specific student conversion targets. • Build and maintain strong, long-term relationships with channel partners. • Negotiate commercial and operational terms, ensuring mutual alignment and sustainable growth. • Provide comprehensive onboarding and ongoing training to partner teams. • Maintain active engagement with partners through regular communication, reviews, and field visits. • Identify and onboard new channel partners to expand regional reach and student volumes. • Gain complete understanding of KC Overseas’ business model, systems, and SOPs. • Ensure all partner offices strictly adhere to defined processes, documentation standards, and ethical practices. • Act as the escalation point for resolving partner-level operational or quality issues. • Guide and train agents to improve the quality and volume of student applications. • Conduct regular knowledge-sharing and process-training sessions for partner teams. • Liaise with Subject Matter Experts (SMEs) across Business Units to ensure partners are equipped with up-to-date country, university, and process knowledge. • Work closely with Head Office teams to identify region-specific challenges and support requirements. • Ensure timely operational, academic, and marketing support to partners. • Act as the voice of the region in HO discussions and planning. • Plan and execute regional marketing initiatives in collaboration with the HO marketing team. • Provide on-ground support for events, seminars, fairs, and partner-led marketing activities. • Customize marketing strategies to align with regional market dynamics and partner needs. • Travel extensively across the assigned region, covering key cities and towns, to ensure business growth, partner engagement, and operational consistency.

• Oversee the end-to-end student lifecycle—from application processing to final conversion—across all channel partner offices in the assigned region. • Drive and achieve region-specific student conversion targets. • Build and maintain strong, long-term relationships with channel partners. • Negotiate commercial and operational terms, ensuring mutual alignment and sustainable growth. • Provide comprehensive onboarding and ongoing training to partner teams. • Maintain active engagement with partners through regular communication, reviews, and field visits. • Identify and onboard new channel partners to expand regional reach and student volumes. • Gain complete understanding of KC Overseas’ business model, systems, and SOPs. • Ensure all partner offices strictly adhere to defined processes, documentation standards, and ethical practices. • Act as the escalation point for resolving partner-level operational or quality issues. • Guide and train agents to improve the quality and volume of student applications. • Conduct regular knowledge-sharing and process-training sessions for partner teams. • Liaise with Subject Matter Experts (SMEs) across Business Units to ensure partners are equipped with up-to-date country, university, and process knowledge. • Work closely with Head Office teams to: • Identify region-specific challenges and support requirements • Ensure timely operational, academic, and marketing support to partners • Act as the voice of the region in HO discussions and planning. • Plan and execute regional marketing initiatives in collaboration with the HO marketing team. • Provide on-ground support for events, seminars, fairs, and partner-led marketing activities. • Customize marketing strategies to align with regional market dynamics and partner needs. • Travel extensively across the assigned region, covering key cities and towns, to ensure business growth, partner engagement, and operational consistency.

• Lead Epic revenue cycle system implementations, upgrades, enhancements, and optimization initiatives. • Provide leadership and mentorship to analysts, guiding system build, configuration, workflow design, and issue resolution. • Oversee application lifecycle activities including planning, design, build, testing, deployment, and ongoing support. • Partner with operational leaders to optimize scheduling, registration, professional billing, charge capture, and claims workflows. • Assign and manage daily and long-term project work for the analyst team. • Lead testing cycles including unit, functional, and integration testing and coordinate end-user validation. • Ensure all system changes follow established change management and documentation standards. • Collaborate with Epic representatives and internal stakeholders to enhance system functionality and usability. • Troubleshoot system issues and support end users across clinical and operational departments. • Lead regular project and operational meetings to review deliverables, issues, and system improvements.

• Develop, manage, document, coordinate and track technical aspects and staff for all interface components of Epic • Lead the implementation, upgrades, and maintenance of these interfaces • Serve as a technical resource for the project team with primary responsibilities for implementing interfaces between MFA clinical and practice management systems with MFA vendors, provider organizations, and other third-party organizations • Maintain clinical and regulatory requirements in mapping tables, HL7 messaging standards, and EHR demands