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Softgic logo
Softgic

Digital and Cognitive Transformation.

Network Engineering Intern – Help Desk Support

Network EngineerNetwork EngineerOtherRemoteEntry LevelTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

144 days ago

Salary

0

Seniority

Entry Level

Associate DegreeExperience acceptedEnglishAWSAzure

Job Description

Network Engineering Intern – Help Desk Support

Softgic

• Provide first-level help desk support via service ticketing systems • Monitor, troubleshoot, and escalate technical issues when necessary • Communicate clearly with internal teams to ensure timely issue resolution • Assist in evaluating new application ideas • Review Active Directory, including old and administrative accounts • Support the organization and maintenance of file server data structures • Document network environments and assist with writing SOPs • Assist with installation of network equipment (racks, cabling, hardware) • Participate in field visits and support network engineers as needed

Job Requirements

  • Strong communication and customer service skills
  • Eagerness to learn and openness to guidance and feedback
  • Ability to recognize when to escalate issues and ask for support
  • Self-motivated, responsible, and collaborative team player
  • Comfortable working independently
  • Proficiency with Microsoft tools and basic IT troubleshooting
  • Understanding of IP networking, Ethernet concepts, and the OSI model (Nice to Have)
  • Familiarity with Active Directory (Nice to Have)
  • Exposure to cloud platforms (Azure and/or AWS) (Nice to Have)
  • Basic cloud troubleshooting or migration support experience (Nice to Have)
  • Experience with technical documentation and SOP writing (Nice to Have)

Benefits

  • Be part of an innovative team
  • Collaborative learning culture
  • Hands-on experience in a real-world IT environment

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