Role Description We are looking for a warm, organized, and detail-oriented Virtual Veterinary Office Assistant to support busy clinics. You will act as the first point of contact for pet owners—handling calls, scheduling appointments, managing follow-ups, and ensuring a smooth client experience. This role requires strong communication skills, confidence on the phone, and the ability to stay calm when assisting concerned or emotional clients. Key Responsibilities - Client Communication - Answer incoming calls with professionalism, empathy, and clarity - Support pet owners with questions and appointment coordination - Scheduling & Calendar Management - Schedule, reschedule, and confirm appointments - Ensure efficient calendar utilization based on clinic needs - Follow-Ups & Coordination - Follow up on missed calls, voicemails, cancellations, and no-shows - Route messages to the appropriate clinic staff - Administrative Support - Maintain accurate client and patient records - Support inbox management, reminders, and daily admin workflows - Client Experience - Deliver a calm and supportive tone aligned with veterinary care standards - Handle high call volumes while maintaining quality service Qualifications - +3 years of experience in customer service, receptionist, or scheduling roles - Experience in veterinary, medical, or high-volume service environments (preferred) - Strong phone presence and ability to manage frequent calls - Comfortable using CRM systems, scheduling tools, and digital platforms - High attention to detail and strong organizational skills - Fluent English (spoken and written) - Spanish is a strong plus - Reliable remote setup with stable internet - Available to work full-time in U.S. time zones - Professional and quiet remote work setup (PC) with reliable high-speed internet - Strong Zoom presence and polished communication skills - Ability to balance client interactions with administrative responsibilities - Submission of an introductory video is required as part of the hiring process

The job profile for this position is Case Management Analyst, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The primary purpose of this role is to coordinate Fast Cert initial and concurrent authorizations for providers across the Proclaim, Facets, and DG books of business on the Autism Care Coordinator Team (ACCT). Autism Care Coordinators communicate with individual and clinic providers regarding authorization requests for Applied Behavioral Analysis (ABA) services on behalf of our customers. This role also monitors an inbound call queue to respond to authorization inquiries and status verifications from providers. Employees in this role are expected to deliver exceptional customer service and collaborate closely with Autism Care Coordinators, Care Managers, facilities, and individual providers to ensure appropriate access to and utilization of benefits. Key Responsibilities - Process electronic authorization requests - Answer and assist provider calls for Cigna Behavioral Health - Validate HIPAA compliance, verify eligibility and benefits, and complete authorization and handoff processes - Utilize established workflows to make efficient, accurate non-clinical decisions based on Fast Cert Authorization criteria - Complete authorization and/or handoff processes in accordance with guidelines - Support a holistic approach to case management, including meaningful engagement, aftercare follow-up planning, and coordination with matrix partners - Research and resolve complex cases, including eligibility issues and escalations - Participate in assigned work groups and stretch assignment opportunities - Attend and actively participate in team meetings Requirements - Bachelor’s degree and a minimum of one year of related work experience - Strong interpersonal skills with the ability to project warmth and empathy - Effective listening and organizational skills - Strong attention to detail - Experience working across multiple PC systems and applications - Ability to respond efficiently to requests while navigating multiple systems simultaneously and meeting performance metrics and IEX scheduling requirements - Proven customer service skills - Availability to work an 8:30 a.m. – 5:00 p.m. CST shift, Monday through Friday If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 24 - 37 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Dar soporte al gestor asignado mediante el uso de una aplicación interna • Crear avisos y realizar seguimiento de tareas pendientes • Apoyo en la gestión y correcto tratamiento de expedientes • Elaboración de presupuestos (para posterior tramitación por el gestor) • Gestión de correo electrónico • Realización de llamadas telefónicas cuando sea necesario • Apoyo en tareas administrativas generales de oficina

• Gestión administrativa general • Manejo de CRM y programas administrativos • Organización de contratos y documentación • Atención y seguimiento a clientes • Respuesta de mensajes y correos • Uso de inteligencia artificial para redacción y apoyo operativo • Actualización de bases de datos y soporte al equipo