• Build and scale a high-performing CCaaS practice on Genesys Cloud CX, achieving growth targets and margin goals across delivery and advisory services • Drive innovation in implementation methodologies, accelerators, and IP development to improve delivery efficiency and client outcomes • Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and migration paths from legacy on-premises and competitive CCaaS platforms • Establish thought leadership and market differentiation in Genesys Cloud CX–powered contact center transformation, including AI-driven routing, digital bots, agent assist, and journey orchestration, with a focus on enterprise client outcomes and delivery excellence • Own delivery governance and oversight across Genesys Cloud CX engagements, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness • Own P&L responsibility for the Genesys practice, including revenue growth, margin optimization, and resource utilization • Develop and execute a practice strategy aligned with company objectives and market opportunities • Partner with business development, sales, and marketing teams to shape go-to-market strategies, support pursuits, and develop thought leadership content

• Partner with Practice area leaders and business development leaders to continue to become a long-term trusted advisor within the TELUS ecosystem • Responsible for partnering with other TELUS Digital leadership to determine strategic priorities that enable customers to transform their business. • Drives teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts • Initiates, influences, and drives organizational changes and business transformation. • Bring industry best practices from other clients across engineering, emerging technologies, and user experience • Leads and sets account strategy • Accountable for proposal development and articulating staffing needs across accounts serviced • Responsible for procurement relationships to create efficiencies and streamline existing processes to lower overhead. • Develop and manage strong, lasting relationships with TELUS • Builds relationships and takes into account the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes. • Track revenue, oversee delivery in partnership with delivery leads, and identify win/win commercial constructs • Serve as an advisor to key client stakeholders and industry leaders • Identify new market opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities • Proactively identifies changes in the technological landscape that allow the business to add value to our revenue stream, our clients, or our efficiency • Provide cross-functional people management to consultants and/or client managers, and career coaching/guidance • Provides real-time feedback, coaches, and mentors staff at all levels of the organization in a manner that drives them to excel • Builds high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.

Vasion is seeking a Director, Customer Marketing Expansion & Advocacy who embodies our core values and is eager to join our dynamic team. We are dedicated to enabling digital transformation for everyone by providing an affordable, integrated SaaS solution that simplifies business operations. Vasion offers a flexible working environment for our 400+ employees around the globe, including at our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah. Vasion serves more than 13,000 customers globally, including approximately 4,000 direct enterprise clients. The opportunity is clear: deepen engagement, drive adoption, and unlock expansion across this customer base. We are seeking a Director, Customer Marketing Expansion & Advocacy to design and lead Vasion's company-wide strategy for customer engagement, retention, and growth. This is a senior marketing leadership role responsible for building the programs, infrastructure, and experiences that turn customers into a scalable engine for expansion, advocacy, and long-term value. Reporting to the CMO, this leader will define the vision for customer lifecycle marketing and community engagement at Vasion, spanning digital and in-person programs, advocacy initiatives, lifecycle campaigns, and signature customer experiences. The role carries an expansion and upsell quota, significant autonomy across strategy and execution, and clear accountability for measurable business outcomes. This is a fast-moving role for a fast-moving company. Vasion is growing rapidly, and this leader will need to build with pace and purpose which entails making smart decisions quickly, operating with confidence in ambiguity, and rallying teams around a shared customer vision. What You'll Lead - A company-wide customer lifecycle strategy; from onboarding and adoption through expansion, cross-sell, and win-back - Community programming across digital forums, user groups, cohorts, and customer advisory boards - Omnichannel engagement across email, events, social, and direct channels, with a disciplined test-and-learn approach - Customer advocacy and proof point development resulting in case studies, video, analyst engagement, and co-branded partner initiatives - Vasion's signature customer events, including an annual Customer Summit - NPS and customer insight programs that inform strategy across the business - A team and budget, with the autonomy to build something that lasts

Vasion is seeking a Marketing Director, Customer Expansion & Advocacy who embodies our core values and is eager to join our dynamic team. We are dedicated to enabling digital transformation for everyone by providing an affordable, integrated SaaS solution that simplifies business operations. Vasion offers a flexible working environment for our 400+ employees around the globe, including at our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah. Vasion serves more than 13,000 customers globally, including approximately 4,000 direct enterprise clients. The opportunity is clear: deepen engagement, drive adoption, and unlock expansion across this customer base. We are seeking a Marketing Director of Customer Expansion & Advocacy to design and lead Vasion's company-wide strategy for customer engagement, retention, and growth. This is a senior marketing leadership role responsible for building the programs, infrastructure, and experiences that turn customers into a scalable engine for expansion, advocacy, and long-term value. Reporting to the CMO, this leader will define the vision for customer lifecycle marketing and community engagement at Vasion, spanning digital and in-person programs, advocacy initiatives, lifecycle campaigns, and signature customer experiences. The role carries an expansion and upsell quota, significant autonomy across strategy and execution, and clear accountability for measurable business outcomes. This is a fast-moving role for a fast-moving company. Vasion is growing rapidly, and this leader will need to build with pace and purpose which entails making smart decisions quickly, operating with confidence in ambiguity, and rallying teams around a shared customer vision. What You'll Lead - A company-wide customer lifecycle strategy; from onboarding and adoption through expansion, cross-sell, and win-back - Community programming across digital forums, user groups, cohorts, and customer advisory boards - Omnichannel engagement across email, events, social, and direct channels, with a disciplined test-and-learn approach - Customer advocacy and proof point development resulting in case studies, video, analyst engagement, and co-branded partner initiatives - Vasion's signature customer events, including an annual Customer Summit - NPS and customer insight programs that inform strategy across the business - A team and budget, with the autonomy to build something that lasts