Location Remote (Must be based out of New Jersey) Ready to make a difference? As a Customer Service Representative our successful team members perform in a variety of exciting areas geared to deliver exceptional customer experience within ICF’s commercial energy business. Our work includes high‑volume inbound and outbound customer interactions supporting applicants and program participants across a wide portfolio via phone and online chat, and email.   ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state-of-the-art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy-efficiency customer support.  Why you will love working here: - Quality of life: Flexible workplace arrangements, work-life balance - Investment of the community: Donation matching, volunteer opportunities - Investment in you: Access to professional development resources, 401k matching, Employee Stock Purchase Plan - And many, many more (Ask your recruiter for more details!) What you will be doing: - Handling a high volume of non‑scripted customer interactions via phone, email, and chat while meeting quality and productivity standard. This includes status of rebates, scheduling, submittal procedures and discussions of program guidelines. - Conducting proactive outbound calls and follow‑ups as part of daily call center operations - Reviewing and assisting customers with energy application inquiries and program questions - Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs  - Interface with customers and contractors participating in utility sponsored programs. - Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate. - Other administrative duties as assigned. What we need you to have (minimum qualifications): - High school diploma. - 2+ years of call center or high‑volume customer service experience on the phones - 2+ years of proficiency with MS Word, Excel and other programs within the MS Office Suite.  - Must be able to pass background check with drug screening. What we would like you to have: - Previous sales or customer service experience preferred. - Strong computer skills (data entry, database navigation) and ability to type 45–50 wpm. - Ability to identify issues, analyze information, and develop solutions quickly. - Professional, courteous, and cooperative attitude; strong team player. - High energy, positive attitude, and enthusiasm; able to work independently and in a fast-paced environment. - Strong organizational and analytical skills; able to manage multiple priorities. - Willingness to work limited overtime when needed. - Ability to sit for extended periods in a distraction-free environment. - Takes pride in making a positive impact; eager to learn about the energy industry. - Experience assisting diverse program participants (homeowners, contractors) and troubleshooting application requirements. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $34,414.00

Join us as we empower the world to work out, creating healthier lives together. An empty treadmill isn’t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives. Inspire. Innovate. Make an impact and join our team! Special note: This role will be 100% remote/work-from-home. #LI-REMOTE Join Life Fitness’ Customer Service and Support (CSS) Team as a Technical Customer Support Associate reporting to the Customer Support Supervisor. In this role, you will be responsible for responding to customer contacts via inbound Automatic Call Distributor (ACD) calls and system and internal emails. You will be in direct contact with the customer and will place outbound calls as required. To be successful in this role, you will provide professional, stellar quality to domestic, international, commercial and consumer customers and Life Fitness sales representatives. You will promote positive customer relations while maintaining the highest standards of ethics, quality and service. You’ll perform all other assigned duties in accordance with Customer Service and Support as well as Life Fitness policies and procedures and all state and federal regulations. Customer Contact: - Maintain contact with National Commercial and Consumer accounts via phone, email and fax contact and business correspondence. - Explain and administers company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.). - Communicate effectively with internal customers (within CSS and other departments) on the status of requests and assists in determining corrective action to ensure customer satisfaction. - Cross-functionally work closely with Management, Field Service internal and external support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved. Customer Requests: - Assist customers with part orders and other requests using ORACLE and other software; this includes data-entry of customer numbers, part numbers, quantity, etc. Process customer warranty or billable parts orders or returns. - Monitor Oracle Business Intelligence (OBI) to assess daily open order reports and resolve any open and back order issues or orders with an on-hold status. - Respond to all customer correspondence and voicemails within established Service Levels. - Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a timely fashion. - Escalate back order parts issues per policy to determine parts availability and inform the customer. Technical Support: - Provide general technical assistance to internal and external customers using both oral and written communication skills. - Use Operations Manual to diagnose the problem and walking the customer through the solution, if possible. - Enter service request to dispatch a technician when needed to fix equipment. - Demonstrate the ability to use and read schematics to be able to solve technical problems. Qualifications - Minimum 2 years related experience in a customer service and/or call center environment dealing with external customers preferred - Technical experience in repairs and/or help-desk support in diagnosing repairs of electro-mechanical equipment highly preferred - Mechanical aptitude or good understanding of mechanics preferred - Familiarity with fitness equipment and parts a plus, but not required - Excellent verbal and written communication skills - High level of detail orientation - Experience with Microsoft Word, Excel and Oracle preferred - Projects a positive, proactive and very helpful attitude - Takes initiative to complete tasks with urgency and accuracy. Detail-oriented with a strong ability to recognize parts and part numbers - Participates as a team player - Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis - Able to multi-task successfully. Able to work independently with minimal direct supervision - Responds to customers and colleagues in a professional and courteous manner - Must be flexible and adapt quickly to change - High school diploma or GED required; Bachelor’s degree preferred At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation—in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you’re ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply. Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know. At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $43,200 - $61,200 annually.This role is categorized as non-exempt and eligible for overtime in accordance with applicable law.The actual salary will vary based on applicant’s education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location. Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or "@indoorcycling.com" domain email addresses or “lifefitness@myworkday.com” for U.S. opportunities. Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. Start Date: Monday, April 27, 2026 Training hours: Monday - Friday, 9AM - 5:30PM EST Available Production Schedules: First and Second Shift Starting pay: $18.41/hr + BONUS, language & shift differential The Opportunity The Contact Center Dispute Operations Agent I will be responsible for first-stage disputes generated by the processing of incoming calls providing consistent high quality, courteous and efficient service to Credit Union employees and or Credit Union members. Responsibilities include analyzing and resolving fraud and non-fraud disputes and recover the funds for our members and/or Financial Institutions while minimizing liability and risk for the company. In addition, the Contact Center Dispute Operations Agent I will be accountable for meeting performance targets. Day in the Life - Take incoming calls from cardholders applying critical thinking skills to identify and resolve inquiries originating from members and Financial Institutions daily and determine the best course of action to resolve the case within established departmental timeframes. - Be proficient in all areas of entry level fraud/non-fraud dispute processing. - Maintain knowledge of and follow association and regulatory rules to help diagnose charge back or compliance cases and to assist in the research, analysis, and resolution of those cases. - Navigates tools and resources to properly address member disputes. - Maintains a high level of service with member and meets performance targets. - Maintains composure and demonstrates a calm, professional position while adapting to difficult situations. - Develops and maintains productive working relationships with team members Work at Home Technology Requirements - A secure home office environment that is free from background noise and distractions - Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot) - Cable or fiber connections are preferred - Internet service download speeds must be at least 100 Mbps download and 30 Mbps upload - check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer - Your computer will need to be hardwired and connected directly to your modem via an Ethernet cord. Velera will provide a 25’ standard-length Ethernet cord. - Access to a smart device (phone or tablet) with OS version 8.0 or greater or for Apple device IOS version 15.0 or greater (device cannot be rooted or jail-broken) - Velera reserves the right to request proof of internet provider, speed, and service package from the representative Qualifications - High school diploma or equivalent. - Some post high school education desirable. - Minimum of one (1) year experience in fraud management or disputes chargebacks preferred. - Minimum of six (6) months experience in a customer service environment or call center experience preferred. Knowledge, Skills, & Abilities - Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity. - Basic Computer Skills using Word, Excel, Outlook. - Strong customer service skills. - Clear verbal communication, written communication, and reading comprehension in English. - General understanding of debits and credits, fee adjustments, funds movements, general ledger entries and sub accounts for Velera platforms, FiServ Platforms and Association’ (MasterCard/ Visa) - Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills. - Application of good judgment and decision making. - Ability to work efficiently both independently and as part of a team. - Skill Knowledge to Include but not limited to: Dispute processing applications, Fraud processing applications, Star Station, 3270 - While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift. Physical Demands - While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear - Specific vision abilities required by this job include close vision - Ability to occasionally lift/move up to 25 pounds - Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $15.00 - $18.03Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Servicing Specialist (Call Center Representative) will provide professional and knowledgeable assistance to borrowers in a call center environment. Responsible for providing outstanding customer service experience for loan customers, third party requestors and internal CrossCountry Mortgage, LLC. staff. Act as the first point of contact for customer telephone calls and e-mails to ensure their satisfaction and loyalty by assisting in, and resolving, a wide variety of Loan Servicing inquiries. Perform all duties in accordance with company policies and procedures and all state and federal regulations. Job Responsibilities: - Responsible for the new loan set up on the sub-servicing system. - Perform outbound calls and receive inbound calls from borrowers, providing customer service support to borrowers. - Pull all required documents for the new loans. - Follow up with appropriate departments to obtain missing documents. - Reconcile and monitor data accuracy on the MERS systems. - Work with insurance companies to reflect the proper mortgagee clause. - Monitor and collect first payments from mortgagors. - Respond to inquiries from mortgagors on their loan account. - Other duties as assigned. Qualifications and Skills: - Associate’s degree or equivalent in business related field or equivalent combination of education/experience, preferred. - Experience in banking or financial related field, preferred. - Knowledge of loan documentation, loan systems, operations and accounting. - Proficient with Microsoft Excel and Word. - Excellent attention to detail and organization skills. - Excellent communication and customer service skills. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: - Hourly Rate: $18.00 - $20.00 The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.