• Manage and improve the LAN, WAN, and wireless networks at our offices • Ensure stable, secure, and optimized connectivity for the contact center, with a focus on VoIP and real time traffic • Set up, configure, and maintain LAN, WAN, and wireless networks • Install and manage routers, switches, firewalls, and access points • Monitor performance and troubleshoot network problems quickly • Configure site to site and client VPNs (IPSec, L2TP) and maintain firewall rules • Apply QoS to improve VoIP call quality and reduce dropped calls • Diagnose VoIP issues such as ghost calls and SIP or RTP problems using tools like Wireshark • Perform quarterly preventive maintenance and firmware upgrades • Keep network documentation and diagrams accurate and updated • Set up alerts, usage reports, and analytics for capacity planning • Work with IT support and operations to resolve incidents • Support cloud tools like Google Workspace and Microsoft 365

• Assists in the enrollment, maintenance, development and management of the Provider Network for members who have been identified as having mental health, substance use or intellectual development disability needs. • Responsible for reviewing, monitoring and ensuring compliance with facility licensure, national accreditation requirements, clinical coverage policies and other requirements related to the provision of behavioral health services. • Responsible for receiving, reviewing, analyzing and entering time sensitive and confidential provider information. • Responsible for ensuring that providers are properly enrolled in NC Tracks prior to enrolling them into the system. • Responsible for managing, tracking and filing information submitted to and information received from providers related to ongoing maintenance of provider enrollment and contracting. • Responsible for managing, processing, tracking and filing requests from providers to join the network and requests from providers to make changes to their contracts. • Responsible for regular follow-up of status of submitted requests to join the network and provider maintenance requests. • Responsible for resolving issues and supporting providers regarding their requests to contract with or make changes to their contract with Partners. • Responsible for monitoring and follow-up associated with the provider enrollment file and the provider network file. • Participates in performance improvement activities. • Composes letters, memos and emails to internal and external contacts. • Researches questions related to joining the Partners provider network and/or change requests and responds to internal and external contacts regarding concerns related to delays and inconsistencies in information. • Demonstrates the ability to communicate professionally and clearly in both verbal and written form both internally and externally. • Monitors and updates provider information as required. • Accurately and clearly documents process steps, dates and work status. • Verifies providers meet the requirements to provide services in the Network according to parameters determined for qualifications and needs of the Network. • Interprets audit results, identifies trends/patterns that impact service/system quality, and then implements interventions aimed at addressing these trends/patterns with the outcome of services delivery to consumers at the highest degree of quality.

• Configuration of network equipment. • New network setups. • Network monitoring. • Basic troubleshooting. • Network documentation.

Role Description We are seeking a skilled Network Engineer to join our IT team in Barangaroo, New South Wales. This contract role is essential for maintaining and optimising our network infrastructure, ensuring seamless connectivity and performance across our systems. The ideal candidate will have a strong background in network design and implementation, contributing to the overall efficiency and security of our IT operations. - Design, implement, and manage network solutions to meet business requirements. - Monitor network performance and troubleshoot issues to ensure optimal operation. - Collaborate with IT teams to integrate new technologies and improve existing systems. - Maintain network security protocols and ensure compliance with industry standards. - Document network configurations, processes, and procedures for future reference. - Provide technical support and guidance to team members and stakeholders. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field. - Proven experience as a Network Engineer or in a similar role, with a minimum of 3-5 years in network management. - Strong knowledge of network protocols, routing, and switching technologies. - Familiarity with firewalls, VPNs, and security systems. - Excellent problem-solving skills and the ability to work under pressure. - Strong communication skills, both verbal and written, to effectively collaborate with team members.