• Own end-to-end delivery of NetSuite and integration projects, from kickoff through go-live and post-go-live stabilization. • Act as the primary point of accountability for scope, timeline, risks, and delivery quality. • Build and manage project plans, timelines, dependencies, and milestones. • Lead customer meetings, drive decisions, and keep stakeholders aligned and moving forward. • Coordinate work across NetSuite consultants, integration engineers, and customer teams. • Ensure requirements are clearly defined, documented, and translated into executable plans. • Identify risks early and proactively manage scope, timeline, and resource tradeoffs. • Ensure proper testing, cutover planning, and go-live readiness. • Hold teams accountable to commitments while maintaining strong customer relationships. • Ensure projects follow Hairball delivery standards and best practices. • Support continuous improvement of project delivery processes and tooling.

• Manage specific projects on site under the direction of a Construction Manager • Ensure that each project is delivered with high quality, on time, and under budget • Actively participate in the installation of the contracted solution • Spend a majority of time at customer sites managing construction projects and developing relationships with local customer teams

• Partner with Sales and GTM teams to support customer-facing pricing discussions and value-based deal positioning • Recommend deal pricing frameworks and discount strategies aligned with company pricing principles and revenue goals • Own and support end-to-end deal execution, including quote approvals, non-standard commercial terms, and deal review cycles, in close partnership with Finance, Legal and Product & Engineering teams • Develop and maintain best practices and governance for deal structuring, discounting and special commercial terms in collaboration with Finance, Legal, and GTM stakeholders • Drive systems and process improvements across the deal lifecycle, including CPQ enhancements and deal booking and approval policies

• Identify, incubate and close new opportunities in Contract Dining segment • Maintain end-to-end sales process for new accounts • Execute sales strategies with the Director of Sales • Prospect, develop and close net new regional and national accounts • Grow revenue within assigned accounts through program expansion and contract extensions • Collaborate with cross-functional teams to deliver scalable customer solutions • Maintain accurate pipeline management, forecasting, and CRM reporting