RN Pad logo
RN Pad

RN Pad is the solution to fast and efficient nursing assessments.

Customer Onboarding/Success

Location

New York

Posted

85 days ago

Salary

$3K - $4.5K / month

Seniority

Senior

5 yrs expEnglish

Job Description

Customer Onboarding/Success

RN Pad

• Lead onboarding for new customers. • Create and run personalized onboarding plans. • Act as main point of contact after signup. • Spot upsell opportunities and maintain customer happiness long-term. • Handle incoming support inquiries and resolve issues. • Gather customer feedback and work closely with Product and Engineering teams.

Job Requirements

  • 5+ years in customer success, support, or similar roles
  • Ability to translate complex information into clear understanding for clients
  • Proven experience resolving complex customer problems
  • Comfortable working remotely during Americas time zones
  • Strong written and verbal English communication
  • Tech-savvy and quick to learn new tools
  • Calm under pressure, great at problem-solving and de-escalating issues
  • Self-motivated and highly organized
  • Experience with Intercom and Slack (nice to have)
  • Multilingual (especially Spanish or Russian) (nice to have)
  • Background in healthcare tech (nice to have)

Benefits

  • Competitive salary
  • Paid time off
  • A supportive, collaborative remote team
  • Real opportunities to grow as we expand
  • Long-term, stable role in a profitable company

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