• Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations • Debug integrations across a variety of platforms and languages • Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution • Support customers in setting up and verifying integrations, including configuration, auth flows, and signing • Create and maintain example code, troubleshooting guides, and internal playbooks • Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs • Partner with Product and Engineering to relay feedback and insights from the field • Help improve internal tools and processes to scale our technical support function

• Provide remote technical support to users experiencing software or system-related issues.**• Troubleshoot platform errors, configuration problems, and user access issues.**• Assist users with system navigation, workflows, and best practices.**• Support the onboarding and implementation of new users or teams onto the platform.**• Document issues, troubleshooting steps, and resolutions in the ticketing system.**• Escalate complex technical issues when necessary while ensuring proper follow-up.**• Collaborate with internal teams to resolve recurring technical challenges and improve processes.**• Maintain a high level of customer service while supporting users in a remote environment.

• Provide remote technical support to users experiencing software or system-related issues.**• Troubleshoot platform errors, configuration problems, and user access issues.**• Assist users with system navigation, workflows, and best practices.**• Support the onboarding and implementation of new users or teams onto the platform.**• Document issues, troubleshooting steps, and resolutions in the ticketing system.**• Escalate complex technical issues when necessary while ensuring proper follow-up.**• Collaborate with internal teams to resolve recurring technical challenges and improve processes.**• Maintain a high level of customer service while supporting users in a remote environment.

• A GIS Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction. • The position will require some travel and after-hours on-call support time. • The role demands a blend of GIS knowledge, Esri-based systems, and field staking software expertise. • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all GIS and Staking products and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team • Translate operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility.