• Provide remote technical support to users experiencing software or system-related issues.**• Troubleshoot platform errors, configuration problems, and user access issues.**• Assist users with system navigation, workflows, and best practices.**• Support the onboarding and implementation of new users or teams onto the platform.**• Document issues, troubleshooting steps, and resolutions in the ticketing system.**• Escalate complex technical issues when necessary while ensuring proper follow-up.**• Collaborate with internal teams to resolve recurring technical challenges and improve processes.**• Maintain a high level of customer service while supporting users in a remote environment.

• Provide remote technical support to users experiencing software or system-related issues.**• Troubleshoot platform errors, configuration problems, and user access issues.**• Assist users with system navigation, workflows, and best practices.**• Support the onboarding and implementation of new users or teams onto the platform.**• Document issues, troubleshooting steps, and resolutions in the ticketing system.**• Escalate complex technical issues when necessary while ensuring proper follow-up.**• Collaborate with internal teams to resolve recurring technical challenges and improve processes.**• Maintain a high level of customer service while supporting users in a remote environment.

• A GIS Support Technician is responsible for providing frontline technical support services to Milsoft customers, including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment. • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction. • The position will require some travel and after-hours on-call support time. • The role demands a blend of GIS knowledge, Esri-based systems, and field staking software expertise. • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all GIS and Staking products and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets, including reproduction steps, for action by the Development team • Translate operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility.

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave. • Provide real-time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA). • Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues. • Use technical expertise to investigate, debug, and resolve customer-impacting issues with the curiosity required to uncover and understand root causes. • Maintain high customer satisfaction through swift, accurate, and empathetic high-touch support communications, as well as established best practices. • Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions. • Contribute to refining processes, workflows, and playbooks for handling complex customer challenges. • Serve as a technical escalation point for high-priority escalations or complex cases, modeling effective problem-solving approaches. • Lead the creation of knowledge-sharing resources, including documentation, tutorials, and how-to guides. • Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives. • Includes consistent shift work with participation in on-call rotations. Occasional after-hours and holiday coverage required.