Deepfake Defense™ identity verification and account protection solutions.
Technical Customer Engineer – Technical Support, Escalation Engineering
Location
United States
Posted
79 days ago
Salary
$120K - $160K / year
Seniority
Mid Level
Job Description
Technical Customer Engineer – Technical Support, Escalation Engineering
Nametag
• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments. • Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load. • Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance. • Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release. • Gather structured context and relay actionable insights to engineering for long-term fixes. • Recommend integration best practices across authentication flows, REST APIs, and IAM platforms. • Improve internal support tooling, documentation, and runbooks based on recurring patterns. • Surface common pain points and influence product priorities.
Job Requirements
- 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
- Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders.
- Strong debugging skills across APIs, backend integrations, or authentication workflows.
- Comfort writing lightweight scripts or tools to diagnose and unblock issues.
- Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar.
Benefits
- Competitive salary: $120,000 - $160,000
- Potential equity in a high-growth company
- Comprehensive health benefits (medical, dental, vision)
- Flexible time off policies
- 401(k) program with employer matching
- Remote-first culture with opportunities for in-person collaboration during quarterly team off-sites
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