• Manage a portfolio of key accounts, ensuring high levels of customer satisfaction and driving retention. • Develop a profound understanding of each customer's unique business goals and how the Logiwa platform provides maximum value. • Conduct high-impact business reviews to showcase value, celebrate successes, and identify new opportunities for growth. • Proactively monitor customer health and identify potential risks to ensure a seamless and positive experience. • Collaborate closely with internal teams—including sales, product, and support—to resolve issues, improve workflows, and champion the customer's needs. • Identify and execute upsell and cross-sell opportunities for Logiwa products and services. • Partner with our marketing team to highlight customer success stories and create powerful case studies that promote our customers’ achievements. • Serve as the voice of the customer, providing critical feedback to help shape our product roadmap and strategic direction.

• Accountable for the client relationship from contract through implementation, renewal and beyond • Develop optimization strategies tailored to each client’s use of the Osmos platform • Own a quota tied to adoption, upsell, and retention, ensuring revenue growth within assigned accounts • Conduct regular QBRs (Quarterly Business Reviews) to align on performance, showcase ROI, and identify expansion opportunities • Act as the primary point of contact for multiple client stakeholders, including senior and executive management • Advise customers on best practices and ideal usage of the platform to maximize impact • Upsell additional modules and tactics to grow customer revenue and deepen engagement • Partner cross-functionally with Sales, Product, and Support to resolve issues and ensure seamless client experiences • Be the voice of the customer internally, advocating for their needs and influencing roadmap discussions • Drive toward contract renewals, proactively managing account health, adoption metrics, and client satisfaction • Quickly become an expert in the Osmos platform, providing training, insights, and strategic guidance to clients • Manage large enterprise relationships with professionalism, organizational excellence, and strategic foresight

• Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction. • Own client renewals, upselling, and expansion opportunities within existing accounts. • Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence. • Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth. • Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively. • Maintain accurate client data, activity logs, and reporting within the CRM.

• Collaborate with clients and internal stakeholders to gather and document business requirements for CRM solutions • Design, configure, and customize Dynamics 365 CE/CRM to meet client needs, with a focus on Sales, Customer Service, and Marketing modules • Develop comprehensive CRM documentation, including functional and technical specifications, user manuals, and training materials • Provide training and support to clients' end-users, ensuring a smooth transition to the new CRM system • Conduct quality assurance testing to validate system functionality and ensure it aligns with client requirements • Assist in data migration and integration efforts as needed • Stay current with the latest CRM and Microsoft technologies and share your knowledge with the team • Troubleshoot and resolve issues related to the CRM system, maintaining excellent communication with clients throughout