• Own renewal strategy and identify expansion opportunities across your mid-market portfolio • Develop and execute clear success plans to ensure customers achieve defined outcomes and maximize platform utilization • Build and maintain relationships across accounts, ensuring alignment on goals and performance • Proactively manage the end-to-end renewal process, mitigating churn risk through early health monitoring and engagement tracking • Surface upsell triggers and collaborate with Sales to execute expansion opportunities aligned with customer value realization • Conduct recurring business reviews to communicate performance, ROI, and growth opportunities, using trend analysis to guide recommendations • Translate customer feedback and recurring themes into actionable insights for Product and Leadership • Partner with Implementation, Support, Sales, and Product to ensure smooth onboarding, adoption, and issue resolution • Monitor engagement signals, proactively address risk, and implement recovery plans before churn risk escalates

• Guide customers through the onboarding process, ensuring they have the necessary resources, knowledge, and support to succeed. • Provide training and enablement materials to help customer effectively utilize our products and services. • Develop and maintain strong relationships with customers, acting as their primary point of contact. • Proactively engage customers to understand their needs and identify opportunities for growth and collaboration. • Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). • Provide insights and recommendations to improve customer performance and identify areas for growth. • Address customer inquiries, concerns, and escalations in a timely and effective manner. • Collaborate with internal teams to resolve issues and ensure customers receive top-notch support. • Work closely with customers to identify business opportunities and co-create strategies for expansion. • Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience. • Collaborate with customers to identify upsell and cross-sell opportunities, maximizing customer value and revenue potential. • Maintain accurate customers data, activities, and interactions in the company’s CRM system. • Provide regular reports and updates on customer performance to the leadership team.

• Global Client Support: Work as part of the Professional Services organization to support clients across the US, Europe, and Asia, ensuring a consistent and high-quality experience. • Portfolio Management: Manage and maintain portfolio information for clients, ensuring data accuracy and accessibility through the Termgrid platform. Coordinate and oversee the data ingestion process to ensure smooth onboarding and updates. • Client Insights & Reporting: Contribute to Quarterly Business Reviews (QBRs) by providing insights on client usage patterns, engagement metrics, and key feedback. • Client Relationship Management: Work with Account Managers on client inquiries and issues related to Termgrid’s Portfolio product, ensuring timely resolution and proactive communication. • Knowledge Management: Develop, maintain, and update internal and external knowledge base articles to enhance client enablement and internal operational efficiency. • Cross-functional Collaboration: Partner closely with Product and Engineering teams to communicate client needs, provide feedback, and contribute to ongoing product enhancements.

At MVP360 Sports & Entertainment Management, we thrive in a dynamic world, fostering a culture of creativity and collaboration. From vision to victory, we design and deliver unforgettable sporting and entertainment events. We are looking for dedicated individuals passionate about enriching communities through sports and recreation. Job Title: Volleyball Coach for Military Camps NOT a WORK FROM HOME JOB: These camps take place all around the world and on military installations. MUST HAVE a valid and up-to-date driver's license, pass all local, state, and federal background checks. Clean driving and criminal record. MUST be able to travel and be away from your home of record for at least 6 days at a time. The Volleyball Coach will play a vital role in developing and implementing volleyball programs that engage, educate, and inspire participants of all ages. This role involves planning events, coordinating activities, and fostering an environment that promotes health, fitness, confidence, teamwork, and community engagement. Key Responsibilities MVP360 Sports is thrilled to expand our youth development programs by launching volleyball camps and clinics tailored specifically for military children and families at various military installations across the U.S. and potentially overseas. As a premier youth development organization with more than 13 years of experience, MVP360 Sports harnesses the power of sports and performance activities to drive positive transformation. We inspire and empower thousands of young athletes each year through dynamic camps, leadership training, and comprehensive programs that cultivate character, encourage healthy lifestyles and physical literacy, and support social-emotional growth. Our signature "360" approach weaves together education, wellness, and personal development, equipping kids with essential life skills like discipline, teamwork, confidence, and resilience. Now, we're excited to introduce dedicated volleyball-specific camps and clinics—designed to help military youth sharpen their volleyball skills (serving, passing, setting, hitting, blocking, defense, and team strategies), enhance self-confidence, strengthen team bonds, and thrive in a fun, high-energy yet supportive atmosphere. These offerings perfectly complement our mission to uplift the next generation and provide meaningful, structured enrichment for military families right on base, addressing the unique challenges they face such as frequent relocations and parental deployments. To bring this vision to life, we're recruiting experienced, enthusiastic volleyball coaches ready to travel to military installations for multi-day camps or clinics (typically 4-5 days, 3 hours per session). Coaches will lead training sessions, provide mentorship, and create unforgettable, transformative experiences for the kids. What we're seeking in coaches: - Demonstrated experience coaching volleyball (youth level preferred) - Genuine passion for working with children of diverse skill levels and backgrounds - Flexibility and willingness to travel (we cover all coach travel, accommodations, and equipment) - Alignment with our core values of positive youth development, inclusivity, and mentorship - Readiness to complete necessary background checks (including military-specific clearances as required) - High energy, patience, and excellent communication to foster encouraging, enjoyable environments This is a deeply fulfilling role where you can truly make a lasting difference in the lives of military children—while becoming part of a passionate network of 150+ coaches and mentors. Families and participants consistently rave about our programs for their dynamic coaching, adaptability, and genuine positive influence. If you're eager to share your volleyball expertise at military bases and join our "Rise Up!" movement, we want to hear from you! We're growing quickly and building our volleyball coaching team—opportunities are limited, so don't wait! Together, let's empower military youth through the spirit, energy, and power of volleyball and purposeful team activities. Go MVP360! Where Sports Meet Purpose. P.S. Explore more about our vision for youth sports on our site: https://www.mvp360sports.com/ And discover our military-focused initiatives and customizable camp options at www.mvp360sports.com.