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Service Account Manager
Location
Arizona
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Service Account Manager
ZF Group
• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies. • Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed. • Support the development of marketing initiatives aimed at increasing brand awareness and network value. • Collaborate cross-functionally (Training, Sales, Warranty, etc.) to enhance program benefits. • Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners. • Build and maintain strong relationships through proactive support and service. • Ensure all activities contribute to the direct or indirect sale of ZF products and services. • Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.
Job Requirements
- Bachelor's Degree in Business, Engineering, or other relevant field
- 3+ years of experience in Sales and/or Customer Service
- Automotive industry experience required; Commercial Vehicle market experience preferred
- Experience in training content development and program certification a strong plus
- Technical understanding of systems, products, and diagnostics preferred
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce
- Excellent verbal and written communication skills, including public speaking and presentations
- Highly self-motivated with the ability to work independently and manage multiple priorities
Benefits
- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
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