Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join You will join the Workflow Orchestration team within Airbnb’s Data Infrastructure org. This team owns the orchestration layer that coordinates, executes, and monitors complex data workflows across batch and streaming domains. Our mission is to empower data engineers, ML teams, analytics, and operational applications with robust, scalable, and observable orchestration platforms and tooling—ensuring that critical business workflows run reliably, efficiently, and transparently. The Difference You Will Make As an Engineering Manager on the Workflow Orchestration team, you will: - Lead and grow a high-performing team responsible for designing, implementing, and operating distributed orchestration infrastructure that runs tens of thousands of data workflows daily. - Define the long-term technical vision and roadmap for orchestration, aligning to Airbnb’s broader Data Infrastructure and Analytics platform strategy. - Drive adoption of best-in-class workflow paradigms and tooling across data engineering, reliability, and ML teams, ensuring consistency, performance, and operational excellence. - Partner closely with cross-functional teams in Data Platform, Compute, Storage, Analytics, and ML Infrastructure to integrate orchestration capabilities into wider data ecosystems. - Coach and mentor engineers, enabling strong technical judgment, clarity of thinking, and ownership across the team. A Typical Day - Collaborate with senior engineering leaders to shape multi-year strategies for workflow orchestration and execution platforms. - Stay connected to architectural decisions, review designs, and help unblock technical challenges. - Partner with product and engineering leaders across Data Infrastructure to prioritize investments that balance reliability, developer experience, and cost. - Ensure the team practices strong delivery discipline, operational monitoring, and on-call readiness for critical orchestration infrastructure. - Staying up to date with emerging technologies, best practices, and industry trends in data engineering and software development. - Recruit top engineering talent and grow the careers of engineers, with a focus on inclusive leadership and psychological safety. What You’ll Need - 5+ years of engineering leadership experience managing and scaling distributed systems teams. - Strong technical background in distributed systems, workflow orchestration engines, scheduling systems, or data infrastructure tooling. - Previous working experience in large scale orchestration frameworks such as Apache Airflow, Dagster, Flyte, Prefect, Kubeflow, Maestro or similar platforms, and understanding of challenges around scaling, observability, and multi-tenancy. - Strong familiarity with software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices. - A track record of partnering across engineering, product, and cross-functional teams to deliver reliable, high-quality infrastructure at scale. - Excellent written and verbal communication skills, especially in synthesizing complex technical concepts for broad audiences. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $204,000—$255,000 USD

• Lead the team in delivering a platform which ensures that Airbnb can leverage experimentation to guide decision-making and build understanding, with speed and reliability. • Be conversant in systems design/architecture, can reason about trade-offs, and ultimately own & defend technical decisions / technical direction for your team • Work across the organization, partnering with both upstream dependencies (e.g. data infrastructure, core services), stakeholders, and customers (Data Science, Analysts, Product Engineers) • Empower the team to achieve a high level of productivity, reliability and simplicity. • Stay current on leading industry trends and participate in defining the company’s engineering culture.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Job Description - The Customer Support Manager (CSM) provides efficient and effective customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. - Manage government contracts with responsibility for the successful delivery of service products for local government customers. - Manage the relations with external partners responsible for contract renewals, proposals, forecasting, statements of work, P&L, and receivables goals. - Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams. - Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. - There is a major emphasis on developing customer relationships that will position Motorola Solutions for Service growth throughout the designated customer base. - Must be willing to travel throughout the designated region (State of Illinois) and meet with customers face to face on a regular and ongoing cadence. - Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. - Work with customers to discuss concerns and drive corrective actions to closure. - Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. - Ensure that customers receive appropriate and timely reporting as required by the Services Contract. - Manage sub-contractors’ deliverables and adherence to agreed scope and outcomes. - Manage product quality issues as needed - Engage as needed in the case management process to ensure proper service delivery - Assist partners, vendors, and customers as needed with payment and billing issues - Identify and implement areas for improvement to ensure improved service quality and best practice delivery - Ensure all operational documentation remain up to date and relevant - Manage third party vendors - Manage contract change management - Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests. - Gather and provide Booking Packages to SCSO for contract loading - Work closely with the Motorola Project Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. - The CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed. - Work with customer and field teams to create and/or update existing Customer Support Plans (CSP) - Create customer and service provider Statements of Work - Execute contract documents and obtain customer purchase orders - Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates/changes, Installation Agreements (write-up, obtain PO, and manage) - Lead and manage the coordination of variation and other change request response and implementation of approved changes. - Oversee the change implementation into service delivery operations in coordination with Customer. - Work with customers on up-sell/cross-sell - Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. - Achieve stated on time contract renewal goal - Achieve stated services growth goal for assigned contracts - Able to communicate with customer IT personnel regarding WLAN and wired infrastructures. Candidate Requirements - Residency in the state of Illinois is preferred but not required. - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-CC1 Target Base Salary Range: $80,000 - $120,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - 5+ years of experience in one of the following: Lifecycle Service Account Management, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel Requirements25-50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

• Overseeing architecture and infrastructure decisions for the Biosphere platforms with a specific focus on Cloud-agnostic designs. • Upholding engineering best practices—Code Quality, CI/CD, Testing, Performance, Observability and Security Standards. • Driving technical innovation. • Optimising delivery processes (e.g. Agile/Scrum/Kanban). • Establishing robust metrics, monitoring team performance, and driving continuous improvement. • Ensuring timely, high-quality releases with reliability and maintainability in mind. • Working with Tech Leads to implement patterns that minimize vendor lock-in. • Augmenting engineering capability by using appropriate AI coding tools. • Line-managing 3–4 Technical Leads. • Providing coaching, performance development, and mentorship. • Ensuring career growth through planning and regular feedback. • Aligning engineering roadmaps with business goals and product direction. • Driving continuous improvement, by challenging the status quo and fostering a culture of innovation and product and technical ownership. • Collaborating with Product, Design, QA, and Customer Success to deliver impactful features. • Building a strong relationship with our enabling teams from Infrastructure, Data and Integrations.