Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Larson Consumer Service team is comprised of front-line professionals who take pride in ensuring an excellent customer experience. They are the personal connection between our company and our customers. As the Product Consultant, you are the “Voice of Larson Doors” that consumers interact with when they have product, technical, or warranty questions. You will provide world-class customer service to our consumers and receive paid virtual training in Larson products to make sure you are ready to assist our customers. Before the completion of training and to ensure you are ready for the role, you will be paired with a tenured teammate to prepare for success in your new career. Larson offers a competitive starting rate of $37k/yr ($17.79/hour) and benefits from day one, which include medical, dental, vision, annual bonus opportunities, paid time off, 401K, profit sharing, product discounts, and more. This position is 100% remote and Larson provides all the necessary equipment for you to be successful! If this sounds like the position for you, our next training will begin on April 20, 2026 with training hours of 8:30 am-5:00 pm CST (M-F). Our contact center is open Monday - Friday 7:30am - 5:00pm Central Time & Saturday 7:30 – 4:00 pm Central Time; the incumbent will be scheduled to work an 8-hour shift during those hours. Saturdays are scheduled on a rotating basis. RESPONSIBLIITIES: - Deliver a positive consumer experience that strengthens brand perception and drives unsolicited word of mouth advocacy. - Manage inbound consumer calls to diagnose issues, determine root causes, and provide clear product and technical support solutions. - Use technology effectively to identify products, explain resolutions, and guide consumers through repairs or installation of service kits. - Navigate challenging or sensitive situations by negotiating solutions that create positive outcomes for both the consumer and Larson. - Maintain professional composure and communication throughout all interactions. - Consistently meet daily performance metrics, including call quality, call management, productivity, and adherence to established processes. - Accurately document consumer information, product details, and troubleshooting steps as required. - Performs other duties and/or special assignments as needed Qualifications - High School diploma or equivalent required. College degree or currently working towards the completion of a college degree is strongly preferred. - 2 or more years’ experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written. - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus. - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation. - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork. - Incumbent must meet internet speed and connection requirements (must be hardwired), pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy. Additional Information Fortune Brands believes in fair and equitable pay. The base salary for this role is $37,000 USD. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Title: Remote Customer Service Representative - Must Reside in NY (Starting 4/6/2026) Location: New York, United States Job Description: Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Must reside in New York state. Compensation: $16.50/hour Paid Training Start Date: Monday, April 6, 2026 Training Hours: Monday through Friday: 8am - 4:30pm EST Hours of Operation (following training): Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST - Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above. Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI-CXBPO (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with billing inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhering to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc) Qualifications Ideal Candidate Qualifications: The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 40 mbps download, 20 mbps upload Note: - Camera requirements - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches) This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

• Be the first layer of communication with our customers • Take ownership of customer issues reported and seeing problems through to resolution • Conduct product walkthrough and providing resolutions to customers' queries • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues • Provide prompt and accurate feedback to customers • Ensure proper recording and closure of all issues • Answer questions over email, phone calls, & live video calls • Find ways to go above & beyond to help customers

Title: Customer Service, Transition and Improvement Specialist Location: San Jose United States Job Description: Full time job requisition id R34071 Job Title Customer Service, Transition and Improvement Specialist We are seeking a Customer Support Service and Transition Specialist to design and deploy support models for new customer projects within the region. This role involves guiding customers, partners, and second-level support teams through the deployment process, ensuring smooth transitions and continual service improvement. This is a hybrid position and would require you to be in the San Jose office 50% of the time. Main Responsibilities Service Design and Deployment: - Design and implement support services for new Airport IT or Self Service customers, products, and services. - Ensure quality delivery and successful transfer to Operations following ITIL best practices. - Liaise with business owners, project managers, operations teams, and partners to ensure smooth implementation of new services. Continual Service Improvement: - Enhance processes, procedures, tools, and documentation to improve customer satisfaction and first contact resolution. - Review customer feedback and implement required service changes. - Manage internal improvement projects and coordinate with various teams for customer service improvements. Project Management: - Manage projects from kick-off to service transition and closure. - Ensure new services have a fully developed end-to-end support structure, including processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring. - Act as a gatekeeper to ensure effective transfer to Operations in compliance with the Service Readiness Process. About the Ideal Candidate - University degree in Computer Science or related field, or equivalent work experience. - Experience in Customer Service. - Project Management experience (certification is beneficial). - ITIL Foundations certified. - Experience in the airport or travel industry is a plus. - Detail-oriented, committed, and responsible. - Collaborative team spirit and openness to feedback. - Effective communication skills (verbal and written) in English. - Project Management, Communication, and Presentation skills. - Customer Focus and Relationship Building. - Cultural competence, Conflict Management, and Negotiation abilities. - Ability to work collaboratively to achieve team goals and build strong working relationships. Working at Amadeus, you will find - A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. - A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. - Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. - A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. - A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. - A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. - A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. #LI-AM2024 Diversity & Inclusion Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.