• Help drive the operational plan and strategic roadmap of the hotels solution at Toast • Coach individual contributors for professional and technical development • Collaborate with stakeholders across the organization to help your teams get stuff done • Mentor both new and experienced engineers in both technology and leadership • Guide teams to build systems that will scale to the next order of magnitude of growth • Track and ensure teams are delivering impact and outcomes in their work • Drive knowledge sharing programs across the engineering organization • Hire and develop new team members • Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

• Deep dive into your users’ problems to simplify operational workflows which enable the business to move efficiently • Architect simple, modular, flexible software systems that evolve with fast changing business needs. • Lead backend and frontend development of major projects across all aspects of a modern tech stack. • Establish strong automated testing practices across unit, integration, and system layers. • Improve reliability, observability, and operational robustness of production systems. • Systematize AI-assisted workflows across development, testing, and operations. • Maintain clear engineering patterns, code quality standards, and review discipline. • Mentor junior engineers through direct coaching, pairing, and design reviews. • Increase team throughput by reducing friction, simplifying architecture, and eliminating waste.

Role Description We’re looking for a visionary, hands-on Principal Full Stack Engineer to join our engineering department. This is a high-impact, key role as you will be the first US-based engineer dedicated to the Steer platform. In this role, you will be instrumental in architecting and deploying robust, scalable, and secure applications that define the future of the auto repair industry. While our current stack includes .NET, React, and Node.js (TypeScript), specific experience with our stack is not a requirement. We prioritize high-level problem-solving and AI/LLM expertise, and we actively encourage the use of AI tools to assist with and accelerate coding across any language. If you are a customer-centric builder who thrives on ownership and wants to shape the AI strategy of a growing SaaS business, we want to meet you. This role is 100% remote (US only), reporting directly to our Head of Product and Engineering, Steve Fafel. You Will: - Technical Strategy & Ownership: Focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. Encourage the heavy use of AI-assisted coding to accelerate development. - Adaptive Development: Be ready to pivot at a moment's notice based on evolving business needs, shifting focus to work on new or existing integrations. - Customer-Centric Development: Partner closely with Product to understand user pain points, ensuring every line of code adds tangible value to the auto repair shops we serve. - System Design & Scalability: Architect reusable full stack components and services that ensure our platform remains performant as we scale. - Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews. - Modern DevOps: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices to ensure a seamless developer experience and operational reliability. Qualifications - 7+ years of professional experience building complex, web-based SaaS products. - Hands-on experience working with LLMs and prompt engineering. - Proficiency with both relational (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) databases, including schema design and query optimization. - A track record of taking full accountability for projects and a passion for solving "impossible" problems in fast-paced environments. - The ability to translate complex technical concepts into product outcomes and collaborate effectively with leadership. - Excellent verbal and written communication skills. Requirements - Familiarity with our current stack: .NET, Node.js (TypeScript), and React. - Experience with Infrastructure as Code (Terraform, CloudFormation). - Previous experience as a founding engineer or in an early-stage startup environment. Interview Process - Initial Screen: 30 min with Lead Recruiter. - Hiring Manager Interview: 60 min with Head of Product and Engineering. - Technical Interview: 60 min with a Principal Engineer. - Career Journey Interview: 60 min with the Director of People. - Reference Checks. Benefits - Equity Options: Own a piece of the company’s success. - 100% Remote: Work from anywhere in the US. - 100% Employer-Paid Medical Insurance. - Flexible PTO: With a 15-day minimum. - FSA and HSA options. - Generous Parental Leave. - 401k & Learning Stipend. - WFH Equipment: Everything you need for a world-class home office. - Innovative Culture: A seat at the table to influence the latest AI technology in a collaborative environment.

• Lead a team of developers • Build/maintain cloud services/web applications, focusing on FedRAMP standards • Guide technical direction and drive architectural decisions • Participate in technical meetings and innovate solutions • Tackle and resolve difficult problems