Overview Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2025! Position Summary: The Manager, Business Content & Communication, is a strategic, hands-on leader responsible for building, guiding, and empowering a high-performing team dedicated to delivering exceptional content and communication for Mercury’s independent agents and the sales team. This role plays a critical part in advancing the organization’s brand voice and messaging, blending creativity, digital innovation, and operational discipline to support business objectives and empower our agency partners. Acting as both a coach and a contributor, the Manager develops and implements content strategies that engage, inform, and inspire field and agent audiences across multiple channels and touchpoints. They ensure all content and communications are clear, compliant, and aligned with business priorities, leveraging data and digital technology to maximize impact and efficiency. A key partner to field leaders and cross-functional stakeholders, this leader fosters a collaborative environment, drives consistency and continuous improvement, and champions a culture of accountability, professional growth, and brand integrity within their team. The Manager’s work directly enables scalable growth, agent empowerment, and measurable business results. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $98,699 to $182,896 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $89,727 to $166,269 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $80,754 to $149,642 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: Team Leadership & Development - Lead, coach, and develop a team responsible for business content and communication, fostering a collaborative, high-performing, and innovative culture. - Set clear goals and performance expectations, conduct regular one-on-ones and performance reviews, and provide actionable feedback and recognition. - Identify and address skill gaps through professional development, mentoring, and cross-training opportunities. - Champion diversity of thought and inclusivity, ensuring all team members feel valued and empowered to contribute their best work. - Guide the team through change, keeping morale high, and ensuring clarity of vision and purpose during periods of organizational transformation. Strategic Content Creation & Messaging - Oversee the end-to-end process of sales and field communications content creation, including conception, planning, writing, editing, and approval. - Proficient in Company product offerings, risk appetite, and eligibility for all lines of business countrywide ensuring a high level of business understanding is infused throughout all content creating and messaging. - Ensure all communications are clear, engaging, actionable, and consistent with brand standards and organizational priorities. - Partner with senior leadership, product, marketing, compliance, and field teams to align messaging with current priorities, campaigns, launches, and initiatives. - Develop and implement content calendars, campaign plans, and messaging frameworks that deliver business value and support field success. - Act as a guardian of the brand voice, ensuring consistency and quality across all field-facing communications and materials. Digital Content Strategy & Integration - Lead the integration of written, visual, and interactive content into digital platforms and marketing technologies to optimize agent engagement, communication reach, and resource accessibility. - Keep abreast of emerging digital content formats, analytics tools, and distribution technologies, piloting and implementing new approaches to meet evolving field and business needs. - Partner with IT, digital, and marketing operations teams to streamline processes and ensure seamless user experiences across channels. - Stakeholder Collaboration & Field Partnership - Build strong relationships with key stakeholders, including field leaders, agency partners, sales leadership, compliance, and product teams. - Facilitate regular communication loops, proactively gathering feedback from the field and incorporating insights into future content and communication strategies. - Represent the communication and content team in cross-functional meetings, working groups, and strategic planning sessions. Content Performance Analysis & Continuous Optimization - Establish and track performance metrics for content and communication distribution, such as open rates, engagement, satisfaction, and impact on business results. - Conduct analysis of content and channel performance, leveraging quantitative and qualitative data to inform ongoing improvements. - Routinely report results to leadership and stakeholders and use insights to drive iterative enhancements in strategy and execution. Brand Consistency, Regulatory, and Compliance Oversight - Ensure all content and communication meet legal, regulatory, and compliance standards, working closely with risk and compliance teams as needed. - Maintain up-to-date documentation, content review procedures, and version control to safeguard brand reputation and limit risk exposure. - Serve as the primary escalation point for any questions or issues related to content compliance, quality, or appropriateness. - Innovation, Change Management & Enablement - Encourage a forward-looking, innovation-focused mindset within the team—constantly seeking new approaches to content engagement and digital enablement. - Drive efforts to simplify and enhance processes, tools, and technologies that support internal efficiency and field-facing communications. - Lead change management for new content programs, digital rollouts, or branding updates, ensuring smooth adoption within the field. Qualifications Education: Minimum: - Bachelor’s degree in Communications, Marketing, Journalism, Business, or a related field. Preferred: - Master’s degree in Communications, Marketing, Business Administration, or a related discipline. Experience: Minimum: - 5+ years of professional experience in communications, content strategy, marketing, or a related field. - At least 2 years of experience in a leadership or people management role. - Demonstrated experience developing and executing content strategies and managing communications projects from conception through delivery. Preferred: - Experience leading teams responsible for digital content, marketing technology, and brand management. - Proven track record of driving process improvements and leveraging analytics for communication effectiveness. - Experience in the P&C insurance industry and working cross-functionally with teams such as marketing, field/sales, compliance, or IT. Skills: - Exceptional written and verbal communication skills, with the ability to craft clear, compelling, and brand-aligned messaging. - Strong leadership and team development abilities, including mentoring, motivating, and managing direct reports. - Excellent project management and organizational skills; able to manage multiple priorities and deadlines in a fast-paced environment. - Proficiency with digital content platforms, content management systems, and basic analytics tools. - Strong collaboration skills with the ability to build effective relationships with cross-functional partners and stakeholders. - Analytical mindset with the ability to use data and feedback to optimize communications and drive continuous improvement. - High level of attention to detail and commitment to quality and compliance. - Preferred: - Advanced proficiency with marketing technologies, digital analytics platforms, and emerging digital content formats. - Experience implementing change management and process improvement initiatives. - Ability to translate complex business objectives into impactful communication strategies. - Creative thinking and problem-solving skills; ability to innovate and adapt in a dynamic environment. About the Company Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Learn more about us here: https://www.mercuryinsurance.com/about/careers Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $98,699.00 - USD $182,896.00 /Yr.

Role Description Content Management System (CMS) Specialists play a critical role in producing Lexipol’s solutions—policy manuals, training and app content, and related collateral—for public safety agencies and officials. This role is within the Content Quality and Operations team. The CMS Specialist loads, tests, and publishes content within Lexipol’s platforms, ensuring that all content within Lexipol’s solutions meets the highest standards of clarity, accuracy, and relevance. In the rapidly evolving digital content landscape, a CMS Specialist’s ability to learn new technologies is not just an asset—it’s a necessity. Individuals who possess a natural curiosity and a resilient drive to explore, understand, and master new tools and platforms will thrive. This role requires an individual who thrives on change and is eager to harness innovations to enhance our content management processes. Key Responsibilities - Use Lexipol’s proprietary content management systems to publish policy content efficiently and accurately. - Apply AP and in-house style guidelines rigorously in all authoring, editing, proofreading, and publication tasks. - Ensure content is accessible and formatted correctly. - Use Microsoft Word to review and manage documents with precision according to workflow requirements. - Track data needed for key performance metrics related to content production and content engagement. - Collaborate effectively with the CMS Specialists and other Content team members, including editors and public safety content developers, to provide feedback that enhances content quality. - Construct and deploy targeted, HTML-formatted emails that support customer engagement with the CMS. - Manage multiple projects simultaneously, working under tight deadlines without compromising on quality or accuracy. Qualifications - Proficient authoring in content management systems and capable of publishing and testing content within such platforms. - Ability to balance speed with meticulous attention to detail; thrives in a fast-paced, high-volume operation. - Excellent knowledge of standard English, with proven editing, proofreading, and content testing skills. - Familiarity with AP style. - Strong collaboration skills, with experience working alongside content strategists, editors, legal professionals, and public safety experts preferred. - Innately curious, consistently seeking out new knowledge and experiences, with the confidence to experiment with new technology and technical capabilities in support of innovation and continuous improvement. - Basic knowledge of HTML preferred. - Experience with Wrike, Trello, Confluence, JIRA, or other similar workflow management systems. - Experience with Pardot, Hubspot, or similar marketing content automation and targeting tools is a plus. - Bachelor’s degree in Communications, Information Systems, Information Management, or related field or equivalent experience. Benefits - Competitive base salary. - Monthly, quarterly, or annual incentive. - Comprehensive benefits package including 401(k) with Company match. - Flexible paid time off plan. - Hourly rate for this role is $36.40, depending on experience. Company Description Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities.

WORK OPTION: Remote_________________ This is a temporary position with an expected duration not to exceed (10) months. Position Summary: In this role on the NBA’s Content Strategy & Analytics team, you will help power the league’s social and digital analytics ecosystem by managing the tagging, organization, and integrity of NBA content metadata. You will oversee the end‑to‑end social content tagging process that fuels dashboards used across the organization, including by senior leadership, ensuring that every piece of content is accurately classified and aligned to an evolving taxonomy of players, teams, franchises, and initiatives. You will maintain and enhance the data infrastructure behind our content reporting—monitoring API connections, managing manual data workflows where needed, and developing schedules to close data gaps across platforms. Working closely with data engineers, analysts, and the content publishing team, you will strengthen the league’s ability to measure performance, uncover insights, and support strategic decision‑making. This role is ideal for someone who brings strong attention to detail, a passion for basketball, and an eagerness to gain foundation analytics and content experience in a fast‑paced, highly collaborative environment. Major Responsibilities: - Own social content tagging process that powers content dashboards shared company-wide, including executive leadership - Monitor and update content taxonomy as needed to include new content franchises, players, and initiatives in tagging process - Develop and maintain data tracking schedule to fill data gaps across platforms - Monitor data and API connections in Fivetran and communicate errors and findings to database solutions team - Maintain manual data entry and export/upload process for platforms with API gaps - Collaborate on data management projects (e.g. data standardization projects, data mapping) - Collaborate with content strategy team to determine data gaps and opportunities Required Skills/Knowledge Attributes: - Familiarity with NBA basketball, including knowledge of players, teams, plays, and storylines, required - Intermediate experience working with Microsoft Excel - Detail oriented data background and exemplary analytical skills - Knowledge of social media and digital data a plus - Ability to work within demanding timeframes in a dynamic environment - High attention to detail, design, and innovation - Passion for data and eagerness to learn new analytics tools and languages Required Education: - Bachelor’s degree preferred or relevant equivalent experience Salary Range: $2307.69 /Biweekly Job Posting Title: Project Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical; short-term disability; mental health coaching/therapy; and sick time. Eligibility Note: Not all positions are eligible for these benefits; eligibility may vary by role. We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law. The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance. About the NBA The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.

WORK OPTION: Remote_________________ This is a temporary position with an expected duration not to exceed (10) months. Position Summary: In this role on the NBA’s Content Strategy & Analytics team, you will help power the league’s social and digital analytics ecosystem by managing the tagging, organization, and integrity of NBA content metadata. You will oversee the end‑to‑end social content tagging process that fuels dashboards used across the organization, including by senior leadership, ensuring that every piece of content is accurately classified and aligned to an evolving taxonomy of players, teams, franchises, and initiatives. You will maintain and enhance the data infrastructure behind our content reporting—monitoring API connections, managing manual data workflows where needed, and developing schedules to close data gaps across platforms. Working closely with data engineers, analysts, and the content publishing team, you will strengthen the league’s ability to measure performance, uncover insights, and support strategic decision‑making. This role is ideal for someone who brings strong attention to detail, a passion for basketball, and an eagerness to gain foundation analytics and content experience in a fast‑paced, highly collaborative environment. Major Responsibilities: - Own social content tagging process that powers content dashboards shared company-wide, including executive leadership - Monitor and update content taxonomy as needed to include new content franchises, players, and initiatives in tagging process - Develop and maintain data tracking schedule to fill data gaps across platforms - Monitor data and API connections in Fivetran and communicate errors and findings to database solutions team - Maintain manual data entry and export/upload process for platforms with API gaps - Collaborate on data management projects (e.g. data standardization projects, data mapping) - Collaborate with content strategy team to determine data gaps and opportunities Required Education: - Bachelor’s degree preferred or relevant equivalent experience Required Skills/Knowledge Attributes: - Familiarity with NBA basketball, including knowledge of players, teams, plays, and storylines, required - Intermediate experience working with Microsoft Excel - Detail oriented data background and exemplary analytical skills - Knowledge of social media and digital data a plus - Ability to work within demanding timeframes in a dynamic environment - High attention to detail, design, and innovation - Passion for data and eagerness to learn new analytics tools and languages Salary Range: $2307.69 /Biweekly Job Posting Title: Project Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical; short-term disability; mental health coaching/therapy; and sick time. Eligibility Note: Not all positions are eligible for these benefits; eligibility may vary by role. We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law. The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance. About the NBA The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.