Job Closed

This listing is no longer active.

EPS OPERATIONS, LLC logo
EPS OPERATIONS, LLC

EPS Learning is a leading K–12 supplemental literacy and math curriculum company. Its suite of solutions includes many well-known, trusted and proven products like SPIREⓇ, Explode The CodeⓇ and Wordly WiseⓇ. The company recently took on a private equity partner committed to product and go-to-market investments that will position the company for explosive growth over the coming years. We are looking for team members who want to be part of addressing one of our nation’s most critical challenges. Fewer than a third of all students can read proficiently. Reading ability is a key driver of equity since only 20% of Hispanic students, and 16% of Black students can read proficiently by 4th grade. You will be joining a high-paced, creative and fun team dedicated to making a difference in children’s lives and driving equity across our nation’s public schools.

Vice President, Customer Experience

Location

United States

Posted

74 days ago

Salary

$130K - $150K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Vice President, Customer Experience

EPS OPERATIONS, LLC

Role Description We are seeking a Vice President, Customer Experience who will be responsible for leading and integrating the company’s professional training organization (comprised primarily of contract facilitators) and the Customer Success team to deliver an exceptional, outcomes-driven customer journey. This leader will design and execute a cohesive customer experience strategy that drives implementation quality, educator impact, customer retention, and long-term partnership growth across K–12 districts and schools. The role requires a strategic operator who can build scalable systems, elevate service quality, and ensure professional development experiences translate into measurable instructional outcomes. Our ideal candidate can influence and align cross‑functional leadership to champion a shared vision for customer experience, proactively identify gaps or risks, and drive company-level initiatives that improve consistency, scalability, and customer outcomes. Responsibilities - Develop and operationalize a unified, end‑to‑end customer experience strategy spanning onboarding, implementation, training, ongoing support, and renewal. - Establish clear engagement cadences, success plans, leadership‑level touchpoints with district leaders, and measurable outcomes to ensure consistency and scalability across the full customer lifecycle. - Align Customer Success and Professional Learning teams around shared KPIs including retention, expansion, NPS, and implementation with fidelity. - Serve as a key cross-functional partner to Sales, Product, Operations, and Marketing to ensure a seamless pre- and post-sale experience. - Lead a distributed network of contract facilitators, ensuring consistent delivery of quality, and alignment with company standards. - Lead the design and execution of rigorous quality assurance processes for training design and delivery. - Develop scalable professional development models that meet the needs of diverse K–12 partners. - Ensure training content drives measurable educator adoption and student impact. - Establish leading indicators of customer health, identifying risk signals early and drive proactive retention strategies. - Partner with Sales on expansion opportunities rooted in demonstrated customer value. - Develop and monitor key performance metrics across service delivery and customer health. - Own capacity planning and resource optimization across contract and internal teams to balance quality and margin while anticipating future demand. - Implement tools, systems, and reporting that provide visibility into customer outcomes and service performance. - Lead, coach, and develop a high-performing Customer Success team, fostering a culture of service excellence, continuous improvement, and customer advocacy. - Build strong engagement and commitment to quality within a largely contract-based professional learning workforce. Qualifications - 10+ years of leadership experience in K–12 education services, edtech, or professional learning organizations. - Demonstrated success leading customer success and/or professional services teams. - Experience managing contract-based or distributed facilitator networks. - Strong understanding of district purchasing cycles, instructional implementation, and educator professional development. - Proven ability to design and implement scalable customer experience frameworks. - Track record of improving retention, expansion, and customer satisfaction metrics. - Credible with district superintendents and instructional leaders. - Strong financial and operational acumen. Comfortable balancing margin discipline with service excellence. - Skilled at building structure without creating bureaucracy. Benefits - Competitive compensation package based on various factors including qualifications, skills, competencies, location, and experience. - Annual bonus or commission. - 401(k) retirement plan with employer match. - Medical, dental, and vision insurance. - Generous PTO, sick and paid holidays. - Employer paid life and short & long term disability insurance. - Laptop for home office and a flexible remote-first work culture. Compensation Range The pay range for this position is $130,000 - $150,000 in annual salary. The actual base pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions.

Job Requirements

  • 10+ years of leadership experience in K–12 education services, edtech, or professional learning organizations.
  • Demonstrated success leading customer success and/or professional services teams.
  • Experience managing contract-based or distributed facilitator networks.
  • Strong understanding of district purchasing cycles, instructional implementation, and educator professional development.
  • Proven ability to design and implement scalable customer experience frameworks.
  • Track record of improving retention, expansion, and customer satisfaction metrics.
  • Credible with district superintendents and instructional leaders.
  • Strong financial and operational acumen. Comfortable balancing margin discipline with service excellence.
  • Skilled at building structure without creating bureaucracy.

Benefits

  • Competitive compensation package based on various factors including qualifications, skills, competencies, location, and experience.
  • Annual bonus or commission.
  • 401(k) retirement plan with employer match.
  • Medical, dental, and vision insurance.
  • Generous PTO, sick and paid holidays.
  • Employer paid life and short & long term disability insurance.
  • Laptop for home office and a flexible remote-first work culture.
  • Compensation Range
  • The pay range for this position is $130,000 - $150,000 in annual salary. The actual base pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions.

Related Categories

Related Job Pages

More Vice President Jobs

OtherRemoteTeam 501-1,000Since 2021H1B No Sponsor

Our Story: Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started. Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time. Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do. If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story. Overview: The Vice President of Marketing will develop and drive Story’s marketing strategies, establish plans, targets, and deliverables, and lead the marketing team to execute across all channels. This role will work collaboratively with key cross-functional partners across multiple markets to establish and oversee the execution of the brand strategy, expanding our overall customer reach. Responsibilities: - Create, implement, and monitor marketing strategies to improve brand awareness for the Story Corporate brand and Story’s house of brands. - Develop cohesive marketing plans that support business initiatives while ensuring the brand has a focused, holistic message across marketing channels while increasing brand awareness and overall revenue. - Lead the creation of brand marketing content/collateral that promotes a consistent voice across our retail and wholesale business. - Oversee and improve marketing campaigns, such as social media and email campaigns - Manage national marketing budget, ensuring initiatives are appropriately measured and reported on. - Oversee resource allocation and management within the marketing team. - Build relationships with stakeholders and the media to implement public relations strategies. - Report on market trends, conduct competitive analysis, and data findings to understand our customer base to support our marketing strategy. - Provide executive leadership with regular reporting to demonstrate performance against established KPI’s. - Manage and develop a team who will execute across brand, retail, product, social/digital, PR, events, and partnerships. - Communicate with other teams and set standards for collaboration to ensure alignment with the organization's goals. Qualifications & Requirements: - Bachelor’s degree in Marketing, Business, or related field. - 15+ years of experience, with previous position(s) in a marketing leadership role. - Proven leader and creative thinker with a track record of translating thinking into action plans and output. - The ability to translate marketing data and insights into actionable strategies and go-to-market plans that produce meaningful business impacts. - Experience managing complex projects and programs that requires strong leadership to align multiple teams and stakeholders. - Ability to flex between high-level strategic thinking and tactical project management. - Strong financial planning and budgeting experience. - Leadership and people management skills with the ability to successfully inspire, lead and scale teams. - The ability to travel to our corporate office and other markets as needed. Our Benefits: - Paid time off (PTO) including 8 paid holidays per year* - Medical, Dental, and Vision Insurance* - 401k retirement savings plan* - Company paid Short-Term & Long-Term disability* - Company paid Life Insurance* - Employee Assistance Program (EAP) - Employee referral program - Commuter benefits* - Product discounts - Additional compensation incentives (tips, bonuses, etc.) *For full-time positions only We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.

United States
PatientPoint - Invite Only logo

VP, Sales Enablement

PatientPoint - Invite Only

PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.

Vice President74 days ago
OtherRemoteTeam 501-1,000

Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide. Job Summary The VP, Provider Sales Enablement is a strategic leader working closely with the EVP, Provider Sales, along with Technology and Operations senior leaders to drive effectiveness and efficiency of PatientPoint’s commercial organization. This role involves developing and executing comprehensive sales enablement strategies, aligning cross-functional teams, and driving initiatives that improve performance for our clients and customers and accelerate practice growth.  This role will lead as a strong internal driving force​ to help deliver superior results to our customers. What You’ll Do: Strategic Leadership: Partner across business to develop and implement a sales enablement strategy for our provider team that is aligned with the company's growth objectives - Collaborate with senior leadership to identify sales priorities and productivity goals - Define and implement a Sales Enablement roadmap including building the foundational Sales Development Lifecycle (SDLC), sales methodology, value messaging and governance structure for the Provider GTM organization. - Partner with sales leadership to identify performance gaps, set enablement priorities, and define success metrics - Create, maintain and manage Sales Policy Guidelines to ensure consistent practices and PatientPoint branding to our customers - Oversee critical projects and initiatives across teams and partners; proactively track progress and report on key deliverables, facilitating communication and collaboration across teams Performance Insights & Analytics: Use data to measure, optimize, and prove the impact of enablement. - Manage day-to-day reporting of salesforce quota tracking - Manage day-to-day pipeline and downstream implications for device inventory, ordering and installation - Analyze sales performance data to identify areas for improvement and track progress against goals​ - Present data-driven insights to executive leadership, outlining the impact of initiatives on revenue and sales productivity​ - Use data-driven insights to continuously improve enablement programs and sales effectiveness Training & Coaching: Build and maintain seller knowledge, skills, and behaviors - Develop onboarding programs for new reps and manage ongoing skill development (e.g., negotiation, discovery, storytelling) - Partner with internal stakeholders to ensure Product and market training are proactively and consistently up to date and available Process, Tools, & Technology: Simplify workflows and improve efficiency through systems & automation - Partner with internal stakeholders to evaluate, implement, and manage sales enablement tools and technologies to streamline sales processes and improve efficiency  - Monitor the usage and effectiveness of sales tools and make recommendations for improvements - Own and optimize the sales enablement tech stack - Manage prioritized market opportunities and assign to relevant salesforce leaders - Ensure sales teams have access to and are trained on the right tools to improve productivity and customer engagement. - Analyze adoption and ROI of enablement tools and programs Cross-Functional Alignment: Bridge sales with other teams to create a consistent customer experience. - Collaboration with marketing, product, and customer success - Work closely with marketing, data, product, and customer success teams to ensure alignment and support for sales initiatives - Collaborate with product management to provide feedback on product features and enhancements based on sales team input Content & Messaging Enablement: Equip sellers with the right content, messaging, and tools for each stage of the buyer journey. - Create and manage a repository of sales enablement materials, including playbooks, presentations, case studies, and competitive analyses   - Ensure sales teams have access to up-to-date and relevant information and marketing intelligence to support their selling efforts What We Need: - 10+ years of commercial sales, marketing, training and sales operations experience - 7+ years of experience leading cross-functional teams - Experience effectively developing, communicating and implementing complex plans, strategies and tactics - In depth knowledge of sales development lifecycles and methodologies. Proven track record of implementing and train across sales team new standard methodologies. - Effective prioritization and organizational skills with the ability to manage and deliver multiple projects simultaneously in a fast-paced, dynamic environment - Strong analytical skills with knowledge of sales process metrics About PatientPoint: PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Latest News & Innovations: - Named 2025 Best Places to Work by Built In! Read More - New Orleans Saints Partner with PatientPoint to Enhance Player Health & Performance. Read More - Featured on Built In’s "Insights from Top Sales Leaders." Read More What We Offer: We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates, including part-time and interns. PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V

United States
Job Closed
Hello Heart logo

Vice President, Commercial Actuary

Hello Heart

Empowering people to understand and improve their heart health using technology and behavioral science.

Vice President74 days ago
OtherRemoteTeam 51-200Since 2013H1B No Sponsor

Role Description Hello Heart is seeking a strategic and highly visible VP, Commercial Actuary to lead actuarial strategy and health economics efforts that support our commercial growth. In this role, you will develop and present economic and outcomes analyses that demonstrate the value of Hello Heart to employers, consultants, and health plans. Reporting into our VP, Data and AI, you will serve as the company’s actuarial voice with external stakeholders and help shape how our solution is evaluated financially and clinically. You will partner closely with Sales, Consultant Relations, Medical Affairs, Customer Success, Finance, and Growth teams to support client engagements, product innovation, and market expansion. Responsibilities - Serve as the actuarial subject matter expert in client meetings, consultant engagements, conferences, and industry speaking opportunities. - Lead the development of health economic and outcomes research, including analyses, studies, and presentation materials for external stakeholders and potential publication. - Analyze large healthcare datasets including medical and pharmacy claims to quantify clinical and financial impact. - Lead the design and management of performance guarantees, including reserving strategy and internal education for commercial teams. - Support value-based contracting and specialty incentive programs through actuarial modeling and financial analysis. - Act as the primary point of contact for external cost savings studies conducted with consultants or strategic partners. - Support new product launches through modeling of expected clinical outcomes and financial impact. - Identify and evaluate market opportunities where actuarial insights can strengthen Hello Heart’s positioning. - Partner with Medical Affairs and other internal teams on strategic planning and evidence development. - Communicate complex statistical findings clearly to executives, clients, consultants, and industry audiences. - Track healthcare industry trends, competitor positioning, and regulatory developments relevant to actuarial analysis. - Represent actuarial perspectives in cross-functional decision making and external forums. Qualifications - 5+ years of actuarial experience within a healthcare organization, health plan, or related healthcare services environment. - Associate of the Society of Actuaries (ASA) or Fellow of the Society of Actuaries (FSA) certification. - Experience analyzing healthcare datasets including medical claims, pharmacy claims, and population health data. - Strong analytical, communication, and presentation skills with the ability to clearly explain complex analyses to large audiences. - Experience developing health economic analyses, actuarial models, or outcomes research to support commercial healthcare products. - Understanding of Medicare Advantage Star Ratings, healthcare quality metrics, and associated audit processes. - Experience collaborating cross functionally with commercial, clinical, and data teams. - Ability to operate independently in a fast paced, high growth environment while managing multiple priorities. Requirements - The US base salary range for this full-time position is $290,000.00 to $310,000.00. - Salary ranges are determined by role and level. - Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. - Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits. Benefits - Hello Heart has a positive, diverse, and supportive culture. - We look for people who are collaborative, creative, and courageous.

United States
$290K - $310K / year
Job Closed
A.E. Perkins logo

Vice President of Sales, West Region (AZ or ID)

A.E. Perkins

We build and invest in businesses that focus predominantly on healthcare payments and benefits technology.

Vice President74 days ago
OtherRemoteTeam 201-500H1B No Sponsor

Position Summary The Regional Vice President of Sales is responsible for leading, managing, and coaching a team of sales professionals to achieve and exceed sales targets. This role requires a blend of hands-on sales strategy, team development, and key customer relationship management within the benefits administration industry, with a primary focus on Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and COBRA administration. The RVP will be accountable for driving regional revenue growth and market share while fostering a high-performance, collaborative sales culture. You must reside in the state of AZ or ID to be considered for this position.

Idaho
Job Closed