• Develop appropriate clinical algorithms, pathways and call scripts to support pharmacy staff in delivering services. • Review and update all algorithms and call scripts at least yearly and with updated clinical guidelines. • Develop documentation standards for all clinical outreach. • Collaborate with department staff to develop and maintain a high quality and consistent product. • Facilitate communication and education to clients, providers, and internal staff regarding programs and program outcomes. • Provide clinical outreach to members, prescribers, and pharmacy providers to enhance care coordination. • Stay current with new guidelines, literature, recommendations, and medications, and integrate that information into clinical programs and outreach efforts to ensure services remain up to date. • Maintain open lines of communication with other functional areas and departments. • Develop a full understanding of clients’ member experience and how engagement efforts contribute to improved health and wellness. • Adhere to compliance and HIPAA regulations. • Participate in, adhere to, and support compliance, people and culture, and learning programs. • Perform other duties as assigned.

We are building a more disciplined, modern business development engine in a complex, professional services company. This new role is central to that effort. As a Seller Excellence Lead you will raise selling effectiveness across ICF’s Energy, Environment, and Infrastructure Group by: providing hands-on, 1:1 coaching that improves real deals in real time, and building a scalable training system—live and on-demand—that teaches how we sell, what we sell, who we sell to, and what differentiates us in the market This is a practitioner role. We need someone who can coach staff (including business leaders, seller/doers, and subject matter experts) through an upcoming client meeting and design and implement a scalable training and coaching program that improves outcomes across ICF’s Energy, Environment, and Infrastructure Group. Core responsibilities 1) Provide just-in-time coaching to staff - Coach business leaders, seller/doers, and subject matter experts on opportunity strategy, client conversations, stakeholder dynamics, value framing, and next-step discipline. - Equip leaders to speak credibly and persuasively about outcomes, risk, ROI, and implementation—without turning them into “salespeople.” 2) Build and deliver instructor-led trainings on business development fundamentals - Develop and lead instructor-led training on business development fundamentals tailored to our environment (professional services, regulated markets, long sales cycles, complex stakeholders). - Teach our selling motions: how we qualify, shape demand, run pursuits, run deal reviews, and coordinate cross-functional pursuit teams. - Create segment-specific training aligned to our buyer types and markets (e.g., utilities, state & local, federal, commercial where applicable). 3) Develop microlearning and just-in-time enablement tools - Design microlearning paths distributed via our sales enablement platform: short modules, templates, checklists, and real examples. - Build “in-the-flow” learning that supports sellers at the moment of need (e.g., first meeting prep, qualification, executive summary, pricing/value narrative). - Establish reinforcement loops: manager prompts, quizzes/assessments, deal clinics, and periodic refreshers. 4) Develop and regularly report on metrics that measure impact and iterate - Define success metrics that go beyond attendance: behavior adoption, training utilization, proficiency signals, and linkage to leading indicators (stage progression, pursuit readiness, win strategy quality). - Use feedback, win/loss patterns, and field input to continuously refine programs. What we’re looking for Required - 12+ years of professional experience in a complex B2B or B2G environment (professional services, consulting, enterprise SaaS), with a demonstrated ability to transition technical expertise into winning strategies. - At least 3 years of experience developing training programs across a wide variety of roles and participants, including in-person hands on training and microlearning sessions available on demand. - Proven ability to coach senior technical leaders and influence behavior change (executive presence, strong judgment, high trust). - Track record building and delivering instructor-led programs that are practical, role-specific, and adopted by the field. - Demonstrated ability to translate complex offerings into clear sales plays and teach “how to sell this here.” - Excellent facilitation and curriculum design skills (live + virtual), plus strong writing for microlearning and job aids. - Comfort operating in a matrixed organization and driving adoption without direct authority. Preferred - 5 years experience in sales or business development training in a professional services, enterprise SaaS, or consulting environment. - Experience with modern sales enablement platforms like Highspot, Showpad, Seismic, &c. - Experience with energy/utility, infrastructure, climate/energy transition, or public-sector buying environments. - Familiarity with modern qualification/value frameworks (e.g., MEDDIC/BANT-informed), applied pragmatically. Measures of success - Higher consistency in deal qualification and win strategy quality. - Increased usage of microlearning and deal-time assets, with positive field feedback. - Improved leading indicators: stage progression health, pursuit readiness Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $131,256.00 - $223,134.00 Nationwide Remote Office (US99)

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES It is the responsibility of the Gov’t Lending Annual Servicing Manager I to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This position is responsible for, but not limited to, requesting financial statements and completing annual servicing on the Bank’s existing Government Loan Portfolio. This position is an entry level position into the Government Lending Annual Servicing Manager (GLASM) role. Additional duties may include assisting with loan servicing action requests and completing site visits as deemed appropriate. ESSENTIAL FUNCTIONS This position is expected to perform the specific duties, tasks, and responsibilities as outlined below: - Annual Servicing Duties - Request financial and other ancillary information from the Relationship Manager or Borrower directly to update the bank’s credit files - Spread the updated business and personal financial statements and completing a stand-alone and/or global cash flow analysis - Prepare the annual servicing memo per established SSB guidelines. Route the completed annual servicing memo along with the original credit approval memo from SSB or the legacy institution (only in instances where it is the initial annual servicing for the loan) to the SBA Credit Administrator. - Follow up on questions and open items as needed with the SBA Servicing Manager, Relationship Manager, Borrower and or the SBA Credit Administrator - Submit risk rating changes via the current tracking system as adopted by the bank upon completion of the annual servicing. - Administrative Duties - Weekly review of SBA 7(A) loan past due report with the SBA Credit Administrator to determine if certain loan relationships should be reviewed sooner than scheduled. - Maintain a month by month work log for SBA Credit Administrator and Senior Management review - Update the SBA Credit Administrator on SSB Annual Servicing Metric compliance % - Assist the SSB SBA Administrative Team with credit related aspects of servicing memos on an as needed basis. - 1502 report reconciliation to make sure all loans that need to be serviced are on the master list - CLAR loans completed twice a year - May also be required to complete site visits to Borrower’s place of business as needed - Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with - Provide assistance to other employees by liaising with them through healthy and positive interactions - Be involved in performing marketing endeavors/efforts - Continuously update skills by participating in professional training - Seek opportunities to improve skills through cross-training offered by the Bank - All other tasks, responsibilities or duties, as directed by management OTHER DUTIES - Accepts other duties as assigned Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES - Excellent interpersonal skills - Working knowledge of the SBA SOP’s - Proficient in Microsoft Excel and Word - Strong organization skills - High attention to detail - Cooperative and willing to assist coworkers and customers on a regular basis - Effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others - Possesses multi-tasking skills and be able to function well under pressure - Ability to remain composed under pressure and respond to customer and coworker concerns regularly - Patience and willingness to help others in solving problems while maintaining a positive attitude Qualifications, Education, and Certification Requirements - Education: A bachelor’s degree in business, finance, or accounting is recommended in order to have a good understanding of financial statements and to make industry evaluations - Experience: At least one year of experience in related field - Certifications/Specific Knowledge: - Knowledge of personal computer, Windows and Microsoft software applications is required - Must be able to prepare documents and compose business letters and memorandums - Must have good knowledge of business English, spelling and punctuation - Requires knowledge of office practices, procedures and general office machines TRAINING REQUIREMENTS/CLASSES - South State Bank credit policies, procedures and underwriting standards - Annual regulatory and compliance training - Additional training may be required, as needed PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. This position may require bending and reaching. WORK ENVIRONMENT The position is located inside an cooled and heated facility with ability to go to a break room or rest room during breaks. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Travel may be required to come to meetings as needed. Equal Opportunity Employer, including disabled/veterans.

Location: Hershey Preferred, Open to Remote Summary: The Manager Promotional Strategy SRGM will support the development of customer investment strategy and tactical trade promotion optimization recommendations for Sales teams supporting Hershey’s U.S. Small Format customer base. The Manager will lead the entire end to end trade promotion optimization program across the Small Format channel, leveraging a pioneering suite of tools to influence and drive value-creating decisions in partnership with the Sales Vice President of Small Format, and his / her teams of Sales Directors and CSEs. The Manager will be responsible for developing best-in-class Trade Strategy tools and analytical approaches. The Manager will also represent SRGM as a subject matter expert in attending and facilitating strategic conversations during customer plan reviews and top-to-top customer meetings to optimize promotional effectiveness. This will require strong collaboration with other functions including Sales, Commercial Planning, Category Management, Finance, and Marketing. This is an exciting opportunity to help achieve Hershey’s ambition of having a best-in-class Strategic Revenue Growth Management function. This position requires personal leadership and initiative, critical and strategic thinking, cross-functional collaboration, ability to work under pressure to meet deadlines, strong customer/channel knowledge, strong financial acumen and business judgement, and leadership presence. Major Duties/Responsibilities: - Identify and evaluate promotion optimization opportunities, in partnership with Sales VPs and his / her teams of Sales Directors and CSEs, to drive profitable sales and share growth across the U.S. Small Format channel and develop strategic sell-in stories to ensure insights are commercialized - Serve as the lead for developing best-in-class Trade Strategy tools and analytical approaches (e.g., PowerBI, PEA) that integrate multiple data sources to provide a full picture of the top and bottom line impacts of promotions for both Hershey and retailers. Collaborate with cross-functional partners to optimize functionality and effectiveness, and lead SRGM analyst cross-training and best practice sharing - Leverage a pioneering suite of tools, combined with analytical rigor at a channel and customer-specific level, create strategic Small Format channel annual promotional guidelines and guardrails to ensure growth-driving insights are commercialized throughout U.S. Small Format sales teams - Develop and expand Hershey’s promotional offer innovation capabilities, a key growth pillar and investment (~$1.3M annual cost) for SRGM, across all categories and channels to identify new and innovative promotional offer structures, combined with historical in-store results / analytics to uncover best-in-class insights and commercialize results with top sales teams - Execute complex and comprehensive analyses to support the development of channel-level and customer-level promotional strategies that achieve sales, share, and profitability objectives and facilitate strategic conversations with internal Sales Directors and retailers (including customer reviews and top to top meetings) to evaluate tradeoffs and commercialize opportunities Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: - Very strong technical skills (e.g., Excel, Powerpoint / Thinkcell, PowerBI, Alteryx), with proven ability to synthesize multiple data sources (e.g., internal TPM and P&L data, 3rd party syndicated data) to develop insights and strategy recommendations - Strong analytical skills and business / financial acumen - Strong collaboration and communication skills - Strong presentation skills, leadership presence, and ability to influence up the organization - Problem-solving mentality, intellectually curious, and strong critical thinking skills - Entrepreneurial skills and style - Ability to prioritize and manage multiple projects and initiatives simultaneously - Experience working in, and helping to develop, a new function is a plus - Strong knowledge of syndicated data (e.g. IRI, Nielsen) and its nuances - Strong working knowledge of SAP is a plus Minimum Education and Experience Requirements: - BA/BS in Finance, Economics, Marketing, Business Administration or Equivalent - 5+ years of business experience, with strong preference for multiple years of experience in FMCG analytical role(s) - Ideally experience in Sales, Finance, Marketing, or analytical functions (e.g., Category Mgmt) - Familiarity with FMCG industry customer base and working knowledge of retail merchandising and in store execution tactics preferred #LI-MH1 #LI-Remote The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email. To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.