• Manage organizational relationships with dealers and other customers, providing training, technical support and outstanding customer service. • Responsible for creating an effective marketing strategy to maximize penetration with assigned territory. • Provide technical information to Engineering teams to determine feasibility of company products to meet customer requirements. • Prepare and present demonstrations, applications and field training of company products. • Maintain company products to ensure systems are functioning according to specifications. • Perform field testing and troubleshooting on all new or enhanced company products and provides direct feedback to Customer Service and Product Development teams. • Partner with dealers and distributors to develop the territory customer base. • Initiate customer contact to ensure all dealers have qualified personnel to train end-users. • Responsible for handling customer service phone calls, questions and general trouble-shooting issues. • Issue merchandise returns and loaner equipment. • Travel up to 75% of time within Alabama, Florida, and Georgia. *May travel to additional states as needed.

• Manage all sales activities within the assigned territory. • Building and maintaining strong, long-lasting customer relationships. • Respond to customer enquiries and RFQs in a professional manner and on a timely basis. • Developing and implementing sales plans tailored to the regional market to drive sales growth. • Tracking, recording, and compiling reports, utilizing Salesforce CRM, on pipeline, funnel and bookings. • Collaborating with the Aftermarket sales team and other departments such as marketing and customer service to achieve sales objectives.

• Manage and retain a portfolio of High Value Players. • Provide an enhanced proactive one stop service to encourage loyalty. • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do. • Collect and document customer profiles. • Develop relationships and offer tailored rewards through regular correspondence. • Meet pre-determined productivity, quality, and Service Level Agreement targets. • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback. • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements. • Meet and host VIPs at Hospitality events. • Deliver against company responsible gaming protocols. • Opportunity to mentor and develop VIP Hosts within the team.

• Drive Account Success: Take ownership of a portfolio of corporate accounts, ensuring their successful adoption, growth, and renewal by meeting and exceeding key performance metrics. • Strategic Account Planning: Develop and implement strategic account plans tailored to each customer’s needs, driving growth and maximizing the value of Invoca Call Analytics. • Customer Relationship Management: Cultivate and maintain strong relationships with key stakeholders at all levels within the customer organization, ensuring high satisfaction and retention rates. • Proactive Engagement: Lead proactive efforts to identify opportunities for account expansion and enhancement, including designing and executing initiatives to boost platform adoption and utilization. • Software Demonstrations: Conduct impactful software demonstrations and create compelling presentations to effectively showcase Invoca’s value propositions and differentiators. • Value Proposition Communication: Clearly communicate Invoca’s value proposition and benefits, tailoring messages to address specific client needs and challenges. • Forecasting and Reporting: Own and report on the renewal, expansion, and retention forecasts with accuracy, providing insights and strategies to achieve growth targets. • Cross-Functional Collaboration: Collaborate closely with internal teams, including Account Executives and Customer Success, to ensure smooth transitions, Customer Success Plans, and alignment with customer objectives. • Negotiation and Closure: Manage complex negotiations for renewals and expansions, working to close deals that deliver mutual value and drive long-term customer success.