• Manage client requests, budgets, and timelines for all projects within your team • Monitor project progress, identify variances, risks, and issues, and propose concrete adjustment plans • Work closely with account and delivery directors to handle requests, ensure quality service, and maximize the value of the work • Prepare account health reports and share key information with stakeholders • Ensure deliverables meet objectives, client needs, and established quality standards • Track key performance indicators (KPIs) to achieve organizational goals, in collaboration with operations, production teams, and internal subject-matter experts • Support your team in applying best practices and delivering high-quality work • As a team leader, provide positive leadership, motivate team members, and promote their well-being and job satisfaction

• Acts as operations lead on one or more AFT studies • Serves as primary point of contact between AFT and pharmaceutical industry partners associated with assigned AFT studies • Assists with the design, planning, implementation, conduct, and management of clinical studies from initiation through completion • Represents AFT Clinical Operations on the cross‐functional project team, and liaises with medical, statistical, regulatory, quality, and financial personnel • Manages one or more AFT junior operations staff • Oversees participating study vendors, including vendor agreements, statements of work, and vendor budgets • Manages overall study budget, including approvals of all subject visit payments and vendor invoices for assigned studies • Oversees and manages the development of study‐related documents together with the scientific team and protocol development team including, but not limited to, study protocol, informed consent forms, laboratory manuals, eTMF plans, etc. • Assists in the design, configuration, development, and oversight of study-level systems such as EDC, eTMF, and CTMS • Organizes, schedules, and leads study teleconferences and in-person meetings with investigative sites, physicians, vendors, and consultants as needed • Serves as the central escalation point for all study issues originating with component groups such as data management, site management, site monitoring, laboratory management, etc., and tracks escalated issues through to resolution • Reviews study-related materials including, but not limited to, monitoring reports, key performance metric reports, clinical trial agreements, etc. as needed • Works with the AFT Regulatory Manager to support regulatory filings as needed • Initiates and maintains study protocol(s) and associated amendment tracking • Oversees site activities on assigned studies, including feasibility, activation, accrual, maintenance, and closure • Tracks study progress and manages clinical timelines, including regulatory document collection, IRB approval, enrollment, management of clinical supplies, etc. • Helps build and maintain relationships with site investigators and other site study staff • Assists with the reporting of clinical data for regulatory or medical scientific purposes, including study publications • Participates in the development and implementation of SOPs and Clinical Operations processes and systems • Handles other duties as assigned.

• Own the onboarding process from client sign-up through completion. Build and manage onboarding timelines, track dependencies, and proactively remove blockers to keep projects moving forward. Hold both clients and internal teams accountable through clear expectations and steady, professional follow-up. • Serve as the primary point of contact for clients during onboarding. Translate complex sales tax and data concepts into simple, actionable explanations. Set clear expectations, provide guidance, and help clients feel supported, informed, and confident throughout the process. • Coordinate closely with internal teams (including tax settings, filing, etc.) to ensure dependencies are understood, work is sequenced correctly, and handoffs happen on time. Act as the central source of truth for onboarding status and next steps. • Analyze large and often complex transaction datasets using Excel to understand how client data flows through systems. Create clear, practical mapping notes that explain how the client’s transactions should be categorized for tax collection and filing. Partner with internal teams to apply those mappings in our tools, and identify gaps or inconsistencies in the data so they can be resolved quickly. • Interpret sales tax-related findings and explain their implications to clients from a big-picture, consultative perspective. While you will not perform nexus analyses, you will help clients understand results, obligations, and decisions in partnership with other teams. • Continuously look for ways to improve the onboarding experience and internal workflows. Contribute ideas, document learnings, and help evolve processes so onboarding becomes smoother, faster, and more scalable over time.

• Serve as the primary point of contact for assigned clients • Coordinate interview scheduling, feedback, and follow-ups • Keep clients informed on candidate progress and pipeline status • Own and maintain the recruiting tracker with accurate, up-to-date statuses • Review candidates sourced daily by recruiters and select the best fits for submission • Submit qualified candidates to clients with clear summaries • Track interviews, rejections, offers, and placements • Work closely with recruiters to clarify role requirements and priorities • Provide feedback to recruiters based on client responses • Ensure recruiters are aligned with updated job details and expectations • Identify bottlenecks and proactively resolve issues • Maintain clean documentation and consistent workflows