• Serve as the subject‑matter expert on all housing services under the NYS 1115 Social Care Demonstration Waiver. • Operationalize housing-related program requirements, workflows, performance standards, and documentation expectations. • Ensure Housing Service alignment with NYS DOH, CMS, and Lead Entity housing policies and requirements. • Monitor policy updates and translate them into actionable procedures. • Provide technical assistance, coaching, and troubleshooting to external Housing Service Providers. • Support onboarding and operational readiness of Housing Service Providers. • Conduct provider touchpoints and offer problem‑solving support. • Participate in quality assurance and continuous improvement. • Partner with the Training Lead to co‑design housing‑related curriculum and job aids. • Deliver training to contracted partners and internal staff. • Identify gaps and guide targeted training to enhance quality and capacity. • Review operational, encounter, quality, and outcome data. • Collaborate with analytics teams to evaluate housing services performance. • Support corrective action planning when performance issues arise. • Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams. • Support complex housing cases requiring higher‑level coordination. • Perform additional related responsibilities as needed to support the goals of the Social Care Network initiative.

• Support development and implementation of commercial standards and frameworks aligned to brand intent and strategic priorities. • Use performance data and insights to identify gaps in demand, execution, or resourcing and inform focus areas. • Partner cross-functionally to align commercial priorities and demand strategies to brand value propositions. • Embed commercial standards into Brand Protection Programs (FIP, BCP, QA), training materials, and policies. • Support standards that maintain brand distinctiveness and quality while enabling practical execution. • Collaborate with Operations to bridge commercial and operational standards, balancing consistency with flexibility. • Translate brand positioning into B2B enablement tools and guidance, collaborating across CS functions. • Support governance, adoption tracking, and continuous refinement of standards. • Champion the essentials vision and strategic framework with other Hyatt colleagues within the Corporate and regional offices to ensure full support and alignment.

• Define and lead the logistics roadmap across APAC - supporting product launches, city expansion, and fleet lifecycle management. • Establish Distribution Operations within the APAC region. • Manage logistics for all supply from our Asia supply base to all regions (EMEA, Americas, APAC). • Manage APAC outbound logistics for vehicles, components, batteries, and charging infrastructure across air, ocean, road, and rail. • Oversee global logistics providers, 3PL warehouses, and last-mile delivery partners; negotiate contracts and implement robust SLAs. • Ensure logistics operations enable smooth fleet rollouts and support compliance needs across diverse city regulatory environments. • Own regional logistics budgets and freight spend across APAC, ensuring cost visibility, financial discipline, and accurate freight billing across logistics providers. Oversee invoice validation and audit processes while identifying opportunities to improve cost efficiency and operational transparency. • Build visibility into logistics flows using TMS and analytics tools; track KPIs (e.g., lead time, delivery reliability, cost per km/unit) and drive continuous improvement. • Build and mentor the globally distributed APAC logistics team with capabilities across freight, compliance, and distribution, fostering a culture of cross-functional collaboration, accountability, and speed.

• Define and lead the logistics roadmap across APAC - supporting product launches, city expansion, and fleet lifecycle management. • Establish Distribution Operations within the APAC region. • Manage logistics for all supply from our Asia supply base to all regions (EMEA, Americas, APAC). • Manage APAC outbound logistics for vehicles, components, batteries, and charging infrastructure across air, ocean, road, and rail. • Oversee global logistics providers, 3PL warehouses, and last-mile delivery partners; negotiate contracts and implement robust SLAs. • Ensure logistics operations enable smooth fleet rollouts and support compliance needs across diverse city regulatory environments. • Own regional logistics budgets and freight spend across APAC, ensuring cost visibility, financial discipline, and accurate freight billing across logistics providers. Oversee invoice validation and audit processes while identifying opportunities to improve cost efficiency and operational transparency. • Build visibility into logistics flows using TMS and analytics tools; track KPIs (e.g., lead time, delivery reliability, cost per km/unit) and drive continuous improvement. • Build and mentor the globally distributed APAC logistics team with capabilities across freight, compliance, and distribution, fostering a culture of cross-functional collaboration, accountability and speed.