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Solving for safer
Software Upgrade Operations Field Engineer (Remote)
Location
Alabama
Posted
89 days ago
Salary
$85K - $95K / year
Seniority
Mid Level
Job Description
Software Upgrade Operations Field Engineer (Remote)
Motorola Solutions
Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The CallWorks and Vesta products are part of Motorola Solutions' 911 Call Handling offerings, providing next-generation 911 call-taking and dispatching solutions for public safety answering points (PSAPs) across North America. The 911 Call Handling business serves public safety customers from very rural counties to state-wide deployments. The VESTA platform is a market-leading software-based architecture delivered in on-premise and cloud environments. Job Description The primary responsibilities for this position will be to ensure that the Call Handling customer base remains at current release levels by remotely upgrading software at customer sites. This will include working with customers to schedule and execute software upgrades, and collaborating with R&D as needed to develop and execute upgrade processes for all Call Handling products offered. This individual will also be responsible for reporting process and product issues discovered in the field and for assisting other levels of support with investigations and resolutions. - Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. - Supports system architecture and ensures its integrity. - The Upgrade Engineer handles software configuration to ensure everything works across various customer configurations. - Strong understanding, working knowledge, & previous experience with Red Hat Linux, Virtualization, HP Servers, Analog and Digital Telephony, Networking, and both Hardware and Software Technical Support - Strong written and oral communication skills. - Strong teamwork, interpersonal communication, and problem-solving skills. - Capable of working in a fast-paced & dynamic environment. - Ability to handle stressful situations & troubleshoot critical issues while updating Customer and Motorola Management. - Ability to represent Motorola in a professional manner while on conference calls with Customers, from Dispatchers/Law Enforcement personnel to Chief Technology Officers (CTO’s) - Ability to thoroughly document all issues & provide Management escalations (internal & external) - Ability to write, review, and follow technical documentation – including whitepapers, methods of procedures (MOP’s), alerts, and bulletins for publication to Customers. - Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels. Target Base Salary Range: $85,000-$95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements Required Skills: - High School diploma, Bachelor's degree in IT, or Engineering required. - 4 years of experience working in a IT, or Engineering environment. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-JM3 #LI-REMOTE Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Highly diverse management team, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Paid industry certifications, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Lunch and learns, Relocation assistance, Remote work program, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Tuition reimbursement, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups
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• Ensure that the Call Handling customer base remains at current release levels by remotely upgrading software at customer sites. • Work with customers to schedule and execute software upgrades. • Collaborate with R&D to develop and execute upgrade processes for Call Handling products. • Report process and product issues discovered in the field and assist other levels of support with investigations and resolutions. • Develop, design, evaluate, and modify systems consistent with customer and regulatory requirements. • Support system architecture and ensure its integrity.
• Visit customers to perform preventive maintenance, repairs, failure analysis, and upgrades • Install imaging solutions on site • Provide accurate reports and manage other relevant service documentation • Work closely with EMEA specialists and other Field Service teams
