• Serve as the primary relationship owner for the company's top 20 enterprise customers. • Build and maintain strong relationships with executive sponsors, security leaders, IT teams, and operational stakeholders. • Act as a trusted advisor helping customers achieve strategic objectives using our platform. • Identify and mitigate champion risk by mapping multiple stakeholders per account and avoiding single points of failure. • Identify opportunities to expand adoption across locations, departments, and global operations. • Drive upsell, cross-sell, and expansion opportunities within existing customers. • Work with Sales to structure expansion opportunities and renewals that maximize long-term revenue. • Develop and execute multi-year account growth strategies. • Lead competitive defense and displacement strategies when customers are evaluating alternative vendors. • Partner with enterprise customers to standardize our platform across global locations. • Identify gaps in tools, processes, or policies and develop roadmaps for enterprise-wide adoption. • Align regional teams on a unified solution. • Own the rapid response for critical and at-risk accounts, including churn-risk assessment and recovery planning. • Drive executive-level intervention when account health requires escalation. • Monitor account health through multi-source intelligence including CRM data, product usage metrics, support trends, and call sentiment. • Create and maintain comprehensive account plans for each key customer.

• Develop study proposals using real-world data to address key business questions as identified within the cross-functional teams. • Lead the design, completion, and delivery of RWE. • Facilitate the dissemination of RWE through key presentations, publications and/or trainings. • Collaborate on the development of an integrated evidence generation plan for the product team. • Contribute to the development and implementation of innovative analytic methods. • Partner with cross-functional colleagues to enhance the use of RWE. • Build external partnerships to increase the opportunities to use real-world data to support the product team. • Contribute to CfOR’s mission in progressing innovative epidemiological methods and analytical capabilities, using real-world data, to enable rapid and informed decision making bringing better medicines to patients faster.

• Drive transparency and performance steering across the B2B business • Own and continuously develop our weekly NOI steering across brands, channels, and accounts • Analyze and assess demand plan changes and forecast adjustments to identify revenue impact and improvement areas • Support and actively contribute to annual strategy and budgeting processes, as well as monthly and quarterly business reviews • Support Pricing & Trade Terms initiatives • Build and continuously improve steering tools and dashboards to increase automation and transparency • Collaborate with and manage stakeholders across different functions to drive ad-hoc projects

• You are responsible for the weekly Commercial & NOI steering across brands, channels and key accounts and continuously develop it • You analyze demand planning, forecasts and revenue trends, identify risks and opportunities, and derive concrete recommendations for action • You support strategic annual planning, budgeting as well as monthly and quarterly reviews with sound analyses and clear insights • You work on pricing and trade terms strategies to sustainably increase profitability and growth • You further develop dashboards, reporting tools and Excel models and drive automation and data quality • You manage cross-functional projects and work closely with Sales, Finance and other teams