Your new career adventure starts here! Job Summary: TripSpark Technologies provides people-first software and technology solutions that help transit agencies and private operators deliver reliable, equitable, and accessible transportation for the communities they serve. As part of Modaxo — a global collective of mobility technology companies — we empower agencies with modern, scalable, and innovative tools that improve mobility outcomes across North America. Our culture rewards curiosity, collaboration, and ownership. We support professional growth, encourage cross functional learning, and value leaders who champion accountability, transparency, and customer centric thinking. We are seeking a Director, Product Management to oversee the growth and innovation of our integrated suite of mobility solutions, including back‑office operations platforms, onboard vehicle technology, and rider‑facing applications supporting demand response, fixed route, and rideshare services. Job Description: As Director, Product Management, you are a key member of TripSpark’s leadership team. You will lead a team of professional product managers to define the product vision and roadmap, guide modernization across the portfolio, and partner closely with Development, Sales and Marketing, Professional Services, and Customer Care to ensure our solutions deliver exceptional value and business outcomes. You will help teams identify opportunities where AI and emerging technologies can support better outcomes, while ensuring Product remains focused on understanding customer needs and defining the problems we aim to solve. You will set product strategy while staying close enough to execution to unblock teams and make timely decisions across customer commitments, market opportunities, capacity planning, and cross functional alignment. This role is ideal for a product leader who thrives in complex environments, enjoys influencing across teams, and excels at bringing clarity to ambiguity. What You Will Do Product Strategy & Vision - Lead the development of the long‑term product vision, strategy, and roadmap, ensuring alignment with customer needs and organizational goals. - Identify opportunities where AI, new capabilities, innovations, or emerging technologies could help solve customer problems or drive better business outcomes, while partnering with technical teams to determine the best approach. - Lead the development and validation of business cases for new product initiatives — assessing market opportunities, customer needs, and expected business outcomes — and guide these initiatives through organizational and leadership alignment. Market & Customer Leadership - Oversee the team’s approach to developing strong customer and market understanding — ensuring effective discovery practices, robust feedback loops, and thoughtful use‑case exploration that meaningfully inform product direction and new product ideation. - Ensure insights from customers, prospects, and the broader market are synthesized into clear problem statements and strategic priorities for the product portfolio. Cross Functional Leadership - Provide strategic direction and alignment across Sales, Delivery, Development, Customer Success, and Marketing to ensure product priorities, customer commitments, and business objectives are well understood and executed cohesively. - Establish clear communication frameworks and decision‑making approaches that support effective cross‑functional collaboration and efficient navigation of trade‑offs. Operational & Organizational Leadership - Establish and evolve product operations practices — including roadmap governance, release planning, and discovery frameworks — to support consistent, predictable delivery across the organization. - Explore and validate ways that AI can improve product operations, team velocity and stakeholder engagement. - Define and track key product and business performance measures, ensuring the team has the insights needed to drive informed decisions and deliver meaningful business outcomes. - Lead, mentor, and develop the Product Management team, fostering a culture of accountability, customer‑centred thinking, and continuous improvement. Worker Type: Regular

Lead a production team to manage the lifecycle of seminar book creation, oversee permissions compliance, and innovate internal systems while maintaining high-quality standards and fostering strong stakeholder relationships.

Robert is looking for a dynamic and experienced Director of Call Center Operations to lead and enhance our customer service operations. In this vital leadership role, you will be responsible for the overall effectiveness and efficiency of our call center, ensuring that we deliver exceptional service to our customers while achieving operational goals. You will implement strategic initiatives to improve performance, increase customer satisfaction, and drive the success of the team. Your leadership will be crucial in managing a diverse team of call center agents, providing them with training, guidance, and support. Additionally, you will analyze performance metrics, monitor quality assurance, and develop strategies to optimize workflow and procedures. If you have a passion for customer service and a proven track record in call center management, we invite you to bring your skills and vision to Robert. Responsibilities - Oversee day-to-day operations of the call center, ensuring all team members provide high-quality service. - Develop and implement policies, procedures, and training programs to enhance call center performance. - Monitor and analyze performance data, identifying areas for improvement and implementing solutions. - Manage staffing, recruitment, and training of call center personnel to meet business needs. - Foster a positive and productive work environment, motivating the team to meet service goals. - Collaborate with senior management to align call center strategies with business objectives. - Stay abreast of industry trends and best practices to ensure competitiveness.

Title: Manager, U.S. Publishing Licensing Location: New York, NY Business Affairs – Business Affairs / Permanent / Hybrid Job Description: The Music Mission team owns Spotify's end-to-end proposition for music creators and the experiences they create for fans. The team is dedicated to building tools and services to enable creation, promotion, expression, and monetization at scale. The U.S. Publishing Licensing team sits at the center of Spotify's relationships with music publishers, rights holders, performing rights organizations, and industry partners. We help shape the commercial and statutory frameworks that power Spotify's music offering in the United States. Our work blends licensing strategy, regulatory expertise, commercial judgment, and cross-functional collaboration to ensure scalable, forward-looking outcomes for creators and fans. What You'll Do - Lead negotiations for U.S. publishing licensing agreements and amendments, owning strategy, positioning, and execution from initial outreach through signature. - Structure and evaluate digital licensing deals, assessing commercial terms against statutory frameworks and evolving market standards. - Apply deep expertise in Section 115, associated regulations and the MLC framework to inform Spotify's broader commercial strategy. - Translate complex regulatory concepts into clear internal guidance for Legal, Finance, Royalty, and Product partners. - Develop licensor communications, FAQs, and internal playbooks that help scale knowledge across teams. - Analyze deal economics, build financial models, and provide data-driven insights to support negotiations and leadership decision-making. - Contribute to the evolution of licensing workflows by identifying opportunities to improve efficiency, scalability, and operational clarity through technology-enabled solutions. - Stay close to industry trends, legislative developments, and digital market shifts to proactively inform strategy. Who You Are - You have 7+ years of experience in music publishing and digital licensing. - You have a deep understanding of U.S. mechanical licensing, including Section 115 and the statutory licensing landscape. You will also have a deep understanding of the U.S. performance licensing landscape. - You have led or materially supported commercial licensing negotiations with publishers or digital service providers. - You are comfortable interpreting regulatory frameworks and translating them into practical business strategies. - You bring strong analytical skills and can evaluate deal economics with rigor and sound commercial judgment. - You communicate clearly and confidently with both external partners and senior internal stakeholders. - You have worked cross-functionally with Legal, Royalty, Finance, or Product teams in a complex organization. - You are curious about how emerging technologies can support smarter workflows and more scalable licensing operations. Where You'll Be - This role is based in New York, NY - We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. - This role follows Spotify's office mix model - a blend of in-office 2-3 times per week and remote work. The United States base range for this position is $125,883-$179,833, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what's playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing the way the world listens. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.