TripSpark Technologies

Your new career adventure starts here! Job Summary: The Technical Solutions Consultant will be tasked with understanding the operational needs of customers, primarily public transit agencies, and recommend the optimal TripSpark solution to meet those needs. This includes conducting tailored product demonstrations, acting as a subject matter expert and technical resource for RFP responses, guiding requirements gathering, supporting the deal approval process, and collaborating with the TripSpark Professional Services team to develop accurate timelines and Statements of Work. This role requires excellent communication and presentation skills, with the ability to clearly articulate complex technical solutions to both technical and non-technical audiences. This highly visible role works closely with Sales leadership and cross-functional teams to shape how TripSpark solutions are positioned and delivered to customers. The Technical Solutions Consultant will be responsible for supporting and influencing Sales bookings targets by leading the technical and solution strategy throughout the pre-sales cycle, with selective post-sales support as needed. This role requires a strong technical foundation with an emphasis on system configuration, as well as a passion for technology and serving customers. This role offers the opportunity to shape and improve pre-sales processes, tools, and workflows as the function continues to evolve. Success in this role is measured by revenue influence, improved win rates, quality of solution design, and overall customer satisfaction. Job Description: Preferred Education Degree/Diploma in Computer Science or another technical discipline and/or relevant experience in the field. Required Experience - 7+ years of experience in transportation technologies, preferably supporting public transit agencies. - 3+ years experience in a technical or consultative role (implementation, product management, sales engineering, professional services, or customer support). - Experience in CAD/AVL, Demand Response, fixed-route, or related transit technologies is strongly preferred. - Demonstrated experience leading customer-facing demos and requirements discovery sessions. - Experience supporting RFP responses and writing or contributing to proposal content will be considered an asset. Key Responsibilities - Support the Sales team through all aspects of the pre-sales cycle and contribute directly to achieving and exceeding Sales booking targets, win rates, and revenue objectives. - Work with Sales Operations, Sales Leadership, and Account Executives to design and execute solution strategies that align customer and company goals. - Lead discovery sessions to identify customer operational needs and translate them into detailed solution requirements. - Design and present tailored, end-to-end TripSpark solutions that align with customer workflows and business objectives. - Serve as the resident subject matter expert for technical questions, solution fit, use cases, demos, and specifications. - Conduct onsite and remote demonstrations of TripSpark solutions tailored to public transit agency use cases. - Support the Sales team through the RFP process, including technical responses, requirements clarification, and competitive positioning. - Work with Professional Services team to develop accurate, timely, and deal-specific Statements of Work. - Stay current with product enhancements and roadmap developments, ensuring solution recommendations accurately reflect current capabilities. - Identify opportunities to improve pre-sales workflows, demo environments, and sales enablement processes, and lead initiatives that increase efficiency and effectiveness for the sales organization. - Partner with Sales Operations to refine tools, documentation, and processes that improve the effectiveness of the pre-sales function. - Support limited post-sales activities such as solution clarification and training assistance when required to ensure customer satisfaction. Key Skills and Competencies: - Strong technical knowledge of transportation technology solutions, including system configuration and business workflows. - Ability to translate complex operational requirements into practical, scalable solution designs. - Strong communication skills and the ability to present to technical solutions to both technical and non-technical audiences. - Strong self-motivation and ability to operate independently in a highly visible, individual contributor role. - Strong presentation skills, including the ability to confidently lead executive-level demonstrations. - Proven ability to plan, prioritize, and organize workload while consistently meeting service standards and sales objectives. - Ability to cultivate ideas independently and bring a unique perspective to customer solutioning and internal process improvement. - Strong collaboration skills with cross-functional teams including Sales, Delivery, Product Management, Development, and Customer Support. Travel: Up to 25%, depending on business needs. Reasons You’ll Love Working Here: - Health Benefits: Life Insurance, Short-Term, and Long-Term Disability Coverage as well as Medical, Dental, and Vision coverage options for you and your family. - Financial Perks: Employee Stock Purchase Plan, Company Bonus Plan, Referral Bonus Program, Computer Purchase Plan, Discounts for home/auto insurance - Work-life balance: Company-paid Holidays, Vacation, and Personal Time Off. Flexible working hours policy. Work from home options available (Some restrictions apply). - Professional Development: Employee education and development program that includes 100% tuition fees and book reimbursement (Some restrictions apply). - Employee Assistance: This program provides counseling and wellness services. Worker Type: Regular

Your new career adventure starts here! Job Summary: TripSpark Technologies provides people-first software and technology solutions that help transit agencies and private operators deliver reliable, equitable, and accessible transportation for the communities they serve. As part of Modaxo — a global collective of mobility technology companies — we empower agencies with modern, scalable, and innovative tools that improve mobility outcomes across North America. Our culture rewards curiosity, collaboration, and ownership. We support professional growth, encourage cross functional learning, and value leaders who champion accountability, transparency, and customer centric thinking. We are seeking a Director, Product Management to oversee the growth and innovation of our integrated suite of mobility solutions, including back‑office operations platforms, onboard vehicle technology, and rider‑facing applications supporting demand response, fixed route, and rideshare services. Job Description: As Director, Product Management, you are a key member of TripSpark’s leadership team. You will lead a team of professional product managers to define the product vision and roadmap, guide modernization across the portfolio, and partner closely with Development, Sales and Marketing, Professional Services, and Customer Care to ensure our solutions deliver exceptional value and business outcomes. You will help teams identify opportunities where AI and emerging technologies can support better outcomes, while ensuring Product remains focused on understanding customer needs and defining the problems we aim to solve. You will set product strategy while staying close enough to execution to unblock teams and make timely decisions across customer commitments, market opportunities, capacity planning, and cross functional alignment. This role is ideal for a product leader who thrives in complex environments, enjoys influencing across teams, and excels at bringing clarity to ambiguity. What You Will Do Product Strategy & Vision - Lead the development of the long‑term product vision, strategy, and roadmap, ensuring alignment with customer needs and organizational goals. - Identify opportunities where AI, new capabilities, innovations, or emerging technologies could help solve customer problems or drive better business outcomes, while partnering with technical teams to determine the best approach. - Lead the development and validation of business cases for new product initiatives — assessing market opportunities, customer needs, and expected business outcomes — and guide these initiatives through organizational and leadership alignment. Market & Customer Leadership - Oversee the team’s approach to developing strong customer and market understanding — ensuring effective discovery practices, robust feedback loops, and thoughtful use‑case exploration that meaningfully inform product direction and new product ideation. - Ensure insights from customers, prospects, and the broader market are synthesized into clear problem statements and strategic priorities for the product portfolio. Cross Functional Leadership - Provide strategic direction and alignment across Sales, Delivery, Development, Customer Success, and Marketing to ensure product priorities, customer commitments, and business objectives are well understood and executed cohesively. - Establish clear communication frameworks and decision‑making approaches that support effective cross‑functional collaboration and efficient navigation of trade‑offs. Operational & Organizational Leadership - Establish and evolve product operations practices — including roadmap governance, release planning, and discovery frameworks — to support consistent, predictable delivery across the organization. - Explore and validate ways that AI can improve product operations, team velocity and stakeholder engagement. - Define and track key product and business performance measures, ensuring the team has the insights needed to drive informed decisions and deliver meaningful business outcomes. - Lead, mentor, and develop the Product Management team, fostering a culture of accountability, customer‑centred thinking, and continuous improvement. What You Bring - Proven product management leadership in complex mobility or technology ecosystems, with a strong ability to define customer problems and set clear product direction. - Strategic, evidence‑driven thinking that turns customer and market insights into well‑reasoned priorities and long‑term product vision. - Established track record of strong Product Management decision‑making, minimum 10 years leading a Product Management team in day-to-day operations, connecting customer needs and product opportunities to business outcomes such as revenue impact, retention risk, competitive positioning, and growth potential; post-secondary degree in Business, Engineering, or another related field preferred - Strong business‑case development and presentation skills, including evaluating upside, quantifying attrition risk, and framing investment decisions in terms that resonate with senior leadership. - Deep customer empathy paired with a disciplined focus on defining what problems to solve rather than prescribing technical solutions. - Exceptional cross‑functional collaboration experience, aligning functional departments around shared goals and clear product rationale. - Clear, compelling communication, able to influence across the organization and articulate the “why” behind product decisions. - A strong orientation toward business results, ensuring product decisions support revenue health, customer retention, and long‑term organizational growth. - Familiarity with product management and product marketing frameworks and tools, such as Pragmatic, 280 Group, or equivalent training, and experience using platforms like Aha! or similar for roadmap and portfolio management. - Comfort working in iterative, Agile‑influenced environments, while maintaining clarity of outcomes and empowering teams to execute. - Ability to travel as needed to customer sites, events, and leadership/team meetings (approx. 20–30%). Why TripSpark? When you join TripSpark, you join a team committed to improving mobility, access, and quality of life for riders across North America. We offer: - A people-first culture that empowers employees to grow and lead. - Opportunities to influence real product and organizational strategy. - Supportive leadership and cross functional collaboration. - Competitive compensation and benefits. - The stability of the Modaxo family with the agility of a focused business unit. If you're excited about shaping the future of mobility technology, we want to hear from you. Worker Type: Regular

Your new career adventure starts here! Job Summary: TripSpark Technologies provides people-first software and technology solutions that help transit agencies and private operators deliver reliable, equitable, and accessible transportation for the communities they serve. As part of Modaxo — a global collective of mobility technology companies — we empower agencies with modern, scalable, and innovative tools that improve mobility outcomes across North America. Our culture rewards curiosity, collaboration, and ownership. We support professional growth, encourage cross functional learning, and value leaders who champion accountability, transparency, and customer centric thinking. We are seeking a Director, Product Management to oversee the growth and innovation of our integrated suite of mobility solutions, including back‑office operations platforms, onboard vehicle technology, and rider‑facing applications supporting demand response, fixed route, and rideshare services. Job Description: As Director, Product Management, you are a key member of TripSpark’s leadership team. You will lead a team of professional product managers to define the product vision and roadmap, guide modernization across the portfolio, and partner closely with Development, Sales and Marketing, Professional Services, and Customer Care to ensure our solutions deliver exceptional value and business outcomes. You will help teams identify opportunities where AI and emerging technologies can support better outcomes, while ensuring Product remains focused on understanding customer needs and defining the problems we aim to solve. You will set product strategy while staying close enough to execution to unblock teams and make timely decisions across customer commitments, market opportunities, capacity planning, and cross functional alignment. This role is ideal for a product leader who thrives in complex environments, enjoys influencing across teams, and excels at bringing clarity to ambiguity. What You Will Do Product Strategy & Vision - Lead the development of the long‑term product vision, strategy, and roadmap, ensuring alignment with customer needs and organizational goals. - Identify opportunities where AI, new capabilities, innovations, or emerging technologies could help solve customer problems or drive better business outcomes, while partnering with technical teams to determine the best approach. - Lead the development and validation of business cases for new product initiatives — assessing market opportunities, customer needs, and expected business outcomes — and guide these initiatives through organizational and leadership alignment. Market & Customer Leadership - Oversee the team’s approach to developing strong customer and market understanding — ensuring effective discovery practices, robust feedback loops, and thoughtful use‑case exploration that meaningfully inform product direction and new product ideation. - Ensure insights from customers, prospects, and the broader market are synthesized into clear problem statements and strategic priorities for the product portfolio. Cross Functional Leadership - Provide strategic direction and alignment across Sales, Delivery, Development, Customer Success, and Marketing to ensure product priorities, customer commitments, and business objectives are well understood and executed cohesively. - Establish clear communication frameworks and decision‑making approaches that support effective cross‑functional collaboration and efficient navigation of trade‑offs. Operational & Organizational Leadership - Establish and evolve product operations practices — including roadmap governance, release planning, and discovery frameworks — to support consistent, predictable delivery across the organization. - Explore and validate ways that AI can improve product operations, team velocity and stakeholder engagement. - Define and track key product and business performance measures, ensuring the team has the insights needed to drive informed decisions and deliver meaningful business outcomes. - Lead, mentor, and develop the Product Management team, fostering a culture of accountability, customer‑centred thinking, and continuous improvement. Worker Type: Regular