We’re looking for a Vice President, Life Sciences, Hamilton Select. Hamilton Select is seeking a dynamic and experienced underwriting executive to serve as Vice President, Life Sciences Underwriting Division. This leader will oversee the strategic direction, underwriting discipline, product strategy, portfolio performance, and market presence of Hamilton Select’s Life Sciences practice. This newly created role will focus on Excess & Surplus (E&S) lines placements for General Liability, Products Liability and Professional Liability coverages for small to medium-sized and lower middle market accounts. This role will build and grow a profitable Life Sciences underwriting division focused on providing E&S solutions to biotechnology, pharmaceutical, medical device, digital health, nutraceutical, analytical laboratory, and clinical research clients across the U.S. The leader will also take inspiration from Hamilton’s successful and collaborative underwriting culture, integrating best practices in underwriting discipline, broker engagement, technology enablement, and operational excellence. You will be responsible for building and leading a team of underwriters, managing key broker and market relationships, shaping product offerings, and collaborating with senior leadership to drive strategy, innovation, and growth on Hamilton’s E&S platform. The location of this U.S.-based role is flexible, with a preference for candidates in the greater NY/NJ or Richmond, VA area. Reporting to the Chief Underwriting Officer Hamilton Select, you’ll be a hands-on leader, collaborating with underwriting teams and wholesale broker partners to shape and execute Hamilton Select’s underwriting strategy. What you will help us do Strategic Leadership & Business Management - Develop and execute the national Life Sciences underwriting strategy, aligned with Hamilton Select’s performance goals and underwriting philosophy. - Lead the build‑out of underwriting guidelines, appetite, rating frameworks, policy forms, endorsements, and underwriting standards for the Life Sciences portfolio. - Establish and oversee portfolio performance metrics to ensure underwriting discipline, sustainable underwriting profitability and strategic growth. - Partner with senior leadership to identify opportunities to expand risk appetite, develop new product capabilities, and strengthen Hamilton Select’s Life Sciences value proposition. - Contribute to the development and placement of reinsurance solutions supporting the Life Sciences portfolio. Underwriting Oversight - Oversee underwriting execution across Product Liability, Professional Liability, General Liability and Excess/Umbrella lines relevant to Life Sciences risks. - Provide hands‑on technical leadership for complex risks, key accounts, and specialty opportunities. - Ensure underwriting standards, authorities, documentation, and regulatory compliance are maintained across the division. - Apply critical thinking, sound judgment, and pricing discipline to drive underwriting profitability and consistency. Team Leadership & Talent Development - Build, lead, coach, and develop a high‑performing underwriting team, ensuring deep technical competency and strong execution. - Mentor underwriters in risk selection, pricing, broker engagement, negotiation, and Life Sciences‑specific exposures. - Foster a culture of accountability, innovation, continuous improvement, and collaboration. Broker and Market Engagement - Strengthen and expand relationships with wholesale brokers and trading partners nationally. - Actively market Hamilton Select’s Life Sciences capabilities while ensuring messaging alignment with underwriting appetite. - Leverage relationships to generate new business opportunities, grow premium, and improve account retention. - Represent Hamilton Select at industry events, maintain a strong market presence, and elevate Hamilton’s reputation in the Life Sciences sector. Operational Excellence & Technology Enablement - Partner with Technology, Operations, Risk, Claims, and Actuarial teams to enhance quote systems, underwriting tools, and data capture. - Drive digital enablement initiatives to improve speed‑to‑market, accuracy, and ease‑of‑doing‑business for brokers. - Establish efficient workflows, quality controls, and documentation practices What you require for the role Key Attributes - Ten or more years of underwriting experience with a strong track record in Life Sciences product lines. - Deep technical knowledge of Life Sciences exposures and coverage, with the ability to mentor and develop team members as the portfolio grows. - Proven ability to build and execute a business strategy focused on smaller, niche segments. - Demonstrated success in generating new business, exercising sound judgment, and growing a portfolio from a small base. - Strong existing broker relationships and the ability to attract, develop, and sustain new partnerships. - Balanced understanding of both subjective and objective elements of underwriting risk, with the confidence to justify decisions at senior levels. - Broad understanding of market trends and dynamics within the Life Sciences sector. - Proven ability to deliver underwriting profitability. - Strong business acumen with a shared focus on expense discipline and managing operations to maximize shareholder value. - High integrity in all internal and external interactions. - CPCU or RPLU designation (completed or in progress) preferred. Additional Key Attributes - Motivated, self‑starter with an entrepreneurial and growth‑oriented mindset. - Strong verbal and written communication skills with confident, timely decision‑ - Effective leadership, coaching, and mentoring capabilities. - Approachable, relationship‑driven, and able to clearly articulate and market the business. - Professional, insightful, and adept at managing diverse stakeholders. - Able to work independently with strong organizational and forward‑planning skills. - Highly analytical with strong attention to detail and problem‑solving capability. - Skilled negotiator with the ability to navigate and influence outcomes effectively. - Strong technical expertise supported by the productive use of data and technology. - Open, innovative, inclusive, and collaborative in work style. - Results‑oriented with a focus on continuous improvement and long‑term growth. What you can expect from us At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More. Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success. Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include: - Hybrid working - Matching 401K plan - Medical, dental, vision, life, disability - Generous time off (including parental leave) - Continued support for professional development - Gym subsidy - My day (additional days leave for personal interests/wellness/charity work) In good company. Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world. This role is within Hamilton Select, Hamilton Insurance Group’s US Excess & Surplus (E&S) Lines business. Hamilton Select distributes E&S products exclusively through wholesale brokers. Our underwriters leverage advanced technology and deep expertise to deliver fast, frictionless service to our trading partners with a clear focus on SME and Lower Middle Market risks. Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with. Location United States (Remote) Department UWCI Employment Type Full-Time Minimum Experience Executive Compensation USD

• Lead the strategy, execution, and scale of Utilization Management (UM) product portfolio • Own an end-to-end product suite that blends AI-driven decisioning, healthcare interoperability, and deep UM expertise • Define and own the long-term product vision and roadmap for medical cost containment and authorization capabilities • Align product strategy with enterprise affordability, quality, and growth goals • Identify market trends, regulatory changes, and competitive opportunities impacting utilization management and authorization • Lead the end-to-end product lifecycle from concept through launch, optimization, and sunset • Translate clinical, operational, and regulatory requirements into clear product requirements • Partner with engineering and data teams to deliver scalable, configurable authorization and cost containment solutions • Ensure products support evidence-based medicine, medical policy, and evolving clinical guidelines • Oversee products supporting prior authorization and other reviews • Drive innovation in automation, rules engines, and AI-assisted review • Collaborate with stakeholders to ensure integrity and regulatory adherence • Support Sales and Client Management with product positioning, differentiation, and client engagement

About NRG NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence. We’re proud of our company’s values – these values guide us as we navigate sunny days, gray skies and everything in between: - Do what you love. With conviction. - Where discovery lives. And impact drives. - Celebrate difference. Cultivate belonging. - Big thinking. Collectively inspired. - Embrace the journey. Be human. The Opportunity We are seeking a strategic and versatile Vice President or Senior Vice President to lead a team within NRG’s Technology research practice. This role will oversee an established team and client portfolio, building on a strong foundation while elevating the strategic impact and quality of our work. We are looking for a senior researcher and strategist with deep experience advising technology clients, leading complex engagements, and mentoring high-performing teams within a supplier-side organization. In this role, you will serve as a trusted advisor across your client portfolio – strengthening existing relationships, contributing to new business conversations, shaping proposals, and providing senior leadership on strategic research initiatives. If you are passionate about technology research and enjoy leading teams to deliver meaningful, actionable insights, this is an opportunity to make an impact within a collaborative and growing practice. Your Impact - Lead end to end custom qualitative and quantitative research projects for technology clients, including proposal design, methodology approach, questionnaire and discussion guide development, data analysis, and storytelling. - Projects will include audience, landscape, and brand studies, with methods such as messaging or positioning evaluation, market sizing, conjoint, segmentation and tracking, as well as a range of qualitative methodologies including UXR. - Translate research data into clear, actionable insights and recommendations through visual, creative and story-driven reports. - Develop and mentor a team of analyst to director level researchers, providing training, guidance, and career support, while effectively balancing workloads. - Develop, maintain, and deepen strong relationships with clients, ensuring their needs and objectives are met through our research offerings. - This would include tapping into your existing network of clients to bring in business on NRG’s behalf. - Stay up to date with tech industry trends and best practices in research and incorporate this knowledge into the development of new research solutions. - Contribute to and leverage thought leadership research to showcase NRG’s expertise and knowledge in technology research. Who We're Looking For - Experience – We’d love for you to have 8+ years’ experience working in consumer research and/or B2B research, or in an analyst/strategy role at a technology company (ideally some combination thereof, but supplier side experience is a must). - Your degree(s) – Ideally looking for a B.A./B.S. degree in areas such as Social Sciences, Business, Marketing, Market Research, Statistics, Economics, or a related field. Additional degrees are welcome! - Passion – An enthusiasm for research, data driven approaches, and strategic thinking. You live and breathe all things technology and enjoy staying up to date on industry trends and developments. Small talking or deep diving on these topics fuels you - Executive presence – Experience in handling complex client issues, providing well-informed strategic counsel, at times under tight time pressure. - Research practitioner – Expert-level understanding and experience with a range of complex qualitative and quantitative research methodologies Ability to use thought leadership research to help build NRG’s profile as a trusted and innovative research provider in the technology sector. - Client-centric – Proven experience nurturing and building relationships with clients, confidently providing strategic guidance to them. - Business Development mindset– You are excited about proactively driving new business opportunities. - Leadership – You have a well-developed research acumen and can lead and develop a team. You have no problem helping with decision making related to team management and resourcing. You are a strong collaborator and can partner effectively with leaders across the business to develop and deliver optimal insights for our clients. - Curiosity and critical thinking – You are genuinely interested in seeking information on the “whys.” You can solve complicated questions using creative and collaborative tactics. You lead the development of research plans as well as deliver game-changing insights. - Data viz chops – Expert at navigating data sets and extracting insights. Experience visualizing data with tools such as Excel, PowerPoint, Google Docs, Slides, Keynote and more. - Storytelling – Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct, impactful manner. You have great oral communication skills as well. - Data analysis techniques – Experience with the following data analysis techniques: statistical significance testing, correlation analysis, multivariate analysis techniques (such as cluster/segmentation analysis) and conjoint and discrete choice analysis. - Self-starter – Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. - Expert multitasker – Successfully manages time and multiple competing priorities to ensure deadlines are always met. Staying organized is a must for managing projects! - Hawk-eyed attention to detail – Errors don’t get past you and you are always focused on ensuring high levels of quality control and reporting. - Great Team Member – Team player who is able to work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done and no task is beneath you. You welcome feedback because you have a zest for learning and growing. Position Type This is a full-time, exempt position. What We Offer We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it’s empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape. - Flexible/Remote work with optional usage of our great offices in Culver City or New York - Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s - Medical, Dental, and Vision Insurance Plans - 401K with company match - 12 weeks paid Parental Leave (baby bonding) - Regular performance evaluations with opportunities for promotions and merit increases - Educational and training reimbursement plan and other training and professional development opportunities - Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more) - Resources available for mental health, inclusive care and family building - NRGratitude – our company-wide employee recognition program - Regular team/company events and activities including annual summer and holiday parties. - Pet friendly headquarters and pet insurance options. Our Commitment Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation, and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Compensation To comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $150,000-250,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Role Description We are seeking a Vice President, Customer Experience who will be responsible for leading and integrating the company’s professional training organization (comprised primarily of contract facilitators) and the Customer Success team to deliver an exceptional, outcomes-driven customer journey. This leader will design and execute a cohesive customer experience strategy that drives implementation quality, educator impact, customer retention, and long-term partnership growth across K–12 districts and schools. The role requires a strategic operator who can build scalable systems, elevate service quality, and ensure professional development experiences translate into measurable instructional outcomes. Our ideal candidate can influence and align cross‑functional leadership to champion a shared vision for customer experience, proactively identify gaps or risks, and drive company-level initiatives that improve consistency, scalability, and customer outcomes. Responsibilities - Develop and operationalize a unified, end‑to‑end customer experience strategy spanning onboarding, implementation, training, ongoing support, and renewal. - Establish clear engagement cadences, success plans, leadership‑level touchpoints with district leaders, and measurable outcomes to ensure consistency and scalability across the full customer lifecycle. - Align Customer Success and Professional Learning teams around shared KPIs including retention, expansion, NPS, and implementation with fidelity. - Serve as a key cross-functional partner to Sales, Product, Operations, and Marketing to ensure a seamless pre- and post-sale experience. - Lead a distributed network of contract facilitators, ensuring consistent delivery of quality, and alignment with company standards. - Lead the design and execution of rigorous quality assurance processes for training design and delivery. - Develop scalable professional development models that meet the needs of diverse K–12 partners. - Ensure training content drives measurable educator adoption and student impact. - Establish leading indicators of customer health, identifying risk signals early and drive proactive retention strategies. - Partner with Sales on expansion opportunities rooted in demonstrated customer value. - Develop and monitor key performance metrics across service delivery and customer health. - Own capacity planning and resource optimization across contract and internal teams to balance quality and margin while anticipating future demand. - Implement tools, systems, and reporting that provide visibility into customer outcomes and service performance. - Lead, coach, and develop a high-performing Customer Success team, fostering a culture of service excellence, continuous improvement, and customer advocacy. - Build strong engagement and commitment to quality within a largely contract-based professional learning workforce. Qualifications - 10+ years of leadership experience in K–12 education services, edtech, or professional learning organizations. - Demonstrated success leading customer success and/or professional services teams. - Experience managing contract-based or distributed facilitator networks. - Strong understanding of district purchasing cycles, instructional implementation, and educator professional development. - Proven ability to design and implement scalable customer experience frameworks. - Track record of improving retention, expansion, and customer satisfaction metrics. - Credible with district superintendents and instructional leaders. - Strong financial and operational acumen. Comfortable balancing margin discipline with service excellence. - Skilled at building structure without creating bureaucracy. Benefits - Competitive compensation package based on various factors including qualifications, skills, competencies, location, and experience. - Annual bonus or commission. - 401(k) retirement plan with employer match. - Medical, dental, and vision insurance. - Generous PTO, sick and paid holidays. - Employer paid life and short & long term disability insurance. - Laptop for home office and a flexible remote-first work culture. Compensation Range The pay range for this position is $130,000 - $150,000 in annual salary. The actual base pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions.