• Lead the strategy, execution, and scale of Utilization Management (UM) product portfolio • Own an end-to-end product suite that blends AI-driven decisioning, healthcare interoperability, and deep UM expertise • Define and own the long-term product vision and roadmap for medical cost containment and authorization capabilities • Align product strategy with enterprise affordability, quality, and growth goals • Identify market trends, regulatory changes, and competitive opportunities impacting utilization management and authorization • Lead the end-to-end product lifecycle from concept through launch, optimization, and sunset • Translate clinical, operational, and regulatory requirements into clear product requirements • Partner with engineering and data teams to deliver scalable, configurable authorization and cost containment solutions • Ensure products support evidence-based medicine, medical policy, and evolving clinical guidelines • Oversee products supporting prior authorization and other reviews • Drive innovation in automation, rules engines, and AI-assisted review • Collaborate with stakeholders to ensure integrity and regulatory adherence • Support Sales and Client Management with product positioning, differentiation, and client engagement

About NRG NRG is a leading global insights and strategy firm at the confluence of content, culture, and technology. We stay ahead of what’s next, providing fresh insights to spark new ideas. We’re a trusted partner to our clients, working behind the scenes to bring imagination, depth, and clarity to their biggest challenges—in entertainment, technology, lifestyle, sports, and gaming. Together, we create with confidence. We’re proud of our company’s values – these values guide us as we navigate sunny days, gray skies and everything in between: - Do what you love. With conviction. - Where discovery lives. And impact drives. - Celebrate difference. Cultivate belonging. - Big thinking. Collectively inspired. - Embrace the journey. Be human. The Opportunity We are seeking a strategic and versatile Vice President or Senior Vice President to lead a team within NRG’s Technology research practice. This role will oversee an established team and client portfolio, building on a strong foundation while elevating the strategic impact and quality of our work. We are looking for a senior researcher and strategist with deep experience advising technology clients, leading complex engagements, and mentoring high-performing teams within a supplier-side organization. In this role, you will serve as a trusted advisor across your client portfolio – strengthening existing relationships, contributing to new business conversations, shaping proposals, and providing senior leadership on strategic research initiatives. If you are passionate about technology research and enjoy leading teams to deliver meaningful, actionable insights, this is an opportunity to make an impact within a collaborative and growing practice. Your Impact - Lead end to end custom qualitative and quantitative research projects for technology clients, including proposal design, methodology approach, questionnaire and discussion guide development, data analysis, and storytelling. - Projects will include audience, landscape, and brand studies, with methods such as messaging or positioning evaluation, market sizing, conjoint, segmentation and tracking, as well as a range of qualitative methodologies including UXR. - Translate research data into clear, actionable insights and recommendations through visual, creative and story-driven reports. - Develop and mentor a team of analyst to director level researchers, providing training, guidance, and career support, while effectively balancing workloads. - Develop, maintain, and deepen strong relationships with clients, ensuring their needs and objectives are met through our research offerings. - This would include tapping into your existing network of clients to bring in business on NRG’s behalf. - Stay up to date with tech industry trends and best practices in research and incorporate this knowledge into the development of new research solutions. - Contribute to and leverage thought leadership research to showcase NRG’s expertise and knowledge in technology research. Who We're Looking For - Experience – We’d love for you to have 8+ years’ experience working in consumer research and/or B2B research, or in an analyst/strategy role at a technology company (ideally some combination thereof, but supplier side experience is a must). - Your degree(s) – Ideally looking for a B.A./B.S. degree in areas such as Social Sciences, Business, Marketing, Market Research, Statistics, Economics, or a related field. Additional degrees are welcome! - Passion – An enthusiasm for research, data driven approaches, and strategic thinking. You live and breathe all things technology and enjoy staying up to date on industry trends and developments. Small talking or deep diving on these topics fuels you - Executive presence – Experience in handling complex client issues, providing well-informed strategic counsel, at times under tight time pressure. - Research practitioner – Expert-level understanding and experience with a range of complex qualitative and quantitative research methodologies Ability to use thought leadership research to help build NRG’s profile as a trusted and innovative research provider in the technology sector. - Client-centric – Proven experience nurturing and building relationships with clients, confidently providing strategic guidance to them. - Business Development mindset– You are excited about proactively driving new business opportunities. - Leadership – You have a well-developed research acumen and can lead and develop a team. You have no problem helping with decision making related to team management and resourcing. You are a strong collaborator and can partner effectively with leaders across the business to develop and deliver optimal insights for our clients. - Curiosity and critical thinking – You are genuinely interested in seeking information on the “whys.” You can solve complicated questions using creative and collaborative tactics. You lead the development of research plans as well as deliver game-changing insights. - Data viz chops – Expert at navigating data sets and extracting insights. Experience visualizing data with tools such as Excel, PowerPoint, Google Docs, Slides, Keynote and more. - Storytelling – Strong writing skills where you can craft a story around data insights and clearly communicate key points in a succinct, impactful manner. You have great oral communication skills as well. - Data analysis techniques – Experience with the following data analysis techniques: statistical significance testing, correlation analysis, multivariate analysis techniques (such as cluster/segmentation analysis) and conjoint and discrete choice analysis. - Self-starter – Internally-motivated who continuously strives to get things done well, regardless of challenges encountered. - Expert multitasker – Successfully manages time and multiple competing priorities to ensure deadlines are always met. Staying organized is a must for managing projects! - Hawk-eyed attention to detail – Errors don’t get past you and you are always focused on ensuring high levels of quality control and reporting. - Great Team Member – Team player who is able to work collaboratively and harmoniously within a team and across teams. You will roll up your sleeves to help get the job done and no task is beneath you. You welcome feedback because you have a zest for learning and growing. Position Type This is a full-time, exempt position. What We Offer We embrace the current era of work and what it means to be a best-in-class employer. We understand the flexibility that is required to recruit and retain incredible talent, whether it’s empowering you to do your best work from the comfort of your home or supporting you if you need to take a mental health day for self-care and rest. Below is a unique blend of benefits tailored to meeting the ever-changing professional landscape. - Flexible/Remote work with optional usage of our great offices in Culver City or New York - Unlimited PTO, volunteer days and a generous number of recharge days including a full office closure during the week of Christmas and New Year’s - Medical, Dental, and Vision Insurance Plans - 401K with company match - 12 weeks paid Parental Leave (baby bonding) - Regular performance evaluations with opportunities for promotions and merit increases - Educational and training reimbursement plan and other training and professional development opportunities - Employee perks program (includes discounts on travel, hotels, cars, fitness, movie tickets and more) - Resources available for mental health, inclusive care and family building - NRGratitude – our company-wide employee recognition program - Regular team/company events and activities including annual summer and holiday parties. - Pet friendly headquarters and pet insurance options. Our Commitment Diversity, equity, and inclusion is at the center of all our practices to ensure that NRG is a place where people from all identities and backgrounds can thrive. NRG is committed to recruiting and retaining diverse talent by supporting their growth through learning programs, internal mobility, affinity group participation, and leadership development. Our differences make us a stronger workforce and enhance our creativity and innovation. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Compensation To comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $150,000-250,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Role Description We are seeking a Vice President, Customer Experience who will be responsible for leading and integrating the company’s professional training organization (comprised primarily of contract facilitators) and the Customer Success team to deliver an exceptional, outcomes-driven customer journey. This leader will design and execute a cohesive customer experience strategy that drives implementation quality, educator impact, customer retention, and long-term partnership growth across K–12 districts and schools. The role requires a strategic operator who can build scalable systems, elevate service quality, and ensure professional development experiences translate into measurable instructional outcomes. Our ideal candidate can influence and align cross‑functional leadership to champion a shared vision for customer experience, proactively identify gaps or risks, and drive company-level initiatives that improve consistency, scalability, and customer outcomes. Responsibilities - Develop and operationalize a unified, end‑to‑end customer experience strategy spanning onboarding, implementation, training, ongoing support, and renewal. - Establish clear engagement cadences, success plans, leadership‑level touchpoints with district leaders, and measurable outcomes to ensure consistency and scalability across the full customer lifecycle. - Align Customer Success and Professional Learning teams around shared KPIs including retention, expansion, NPS, and implementation with fidelity. - Serve as a key cross-functional partner to Sales, Product, Operations, and Marketing to ensure a seamless pre- and post-sale experience. - Lead a distributed network of contract facilitators, ensuring consistent delivery of quality, and alignment with company standards. - Lead the design and execution of rigorous quality assurance processes for training design and delivery. - Develop scalable professional development models that meet the needs of diverse K–12 partners. - Ensure training content drives measurable educator adoption and student impact. - Establish leading indicators of customer health, identifying risk signals early and drive proactive retention strategies. - Partner with Sales on expansion opportunities rooted in demonstrated customer value. - Develop and monitor key performance metrics across service delivery and customer health. - Own capacity planning and resource optimization across contract and internal teams to balance quality and margin while anticipating future demand. - Implement tools, systems, and reporting that provide visibility into customer outcomes and service performance. - Lead, coach, and develop a high-performing Customer Success team, fostering a culture of service excellence, continuous improvement, and customer advocacy. - Build strong engagement and commitment to quality within a largely contract-based professional learning workforce. Qualifications - 10+ years of leadership experience in K–12 education services, edtech, or professional learning organizations. - Demonstrated success leading customer success and/or professional services teams. - Experience managing contract-based or distributed facilitator networks. - Strong understanding of district purchasing cycles, instructional implementation, and educator professional development. - Proven ability to design and implement scalable customer experience frameworks. - Track record of improving retention, expansion, and customer satisfaction metrics. - Credible with district superintendents and instructional leaders. - Strong financial and operational acumen. Comfortable balancing margin discipline with service excellence. - Skilled at building structure without creating bureaucracy. Benefits - Competitive compensation package based on various factors including qualifications, skills, competencies, location, and experience. - Annual bonus or commission. - 401(k) retirement plan with employer match. - Medical, dental, and vision insurance. - Generous PTO, sick and paid holidays. - Employer paid life and short & long term disability insurance. - Laptop for home office and a flexible remote-first work culture. Compensation Range The pay range for this position is $130,000 - $150,000 in annual salary. The actual base pay offered is determined by several variables, such as the candidate's qualifications, experience, skills, education, location, and market conditions.

Our Story: Story Cannabis was built by misfits on a mission — people bold enough to shift the cannabis narrative and create something better. Founded in 2021 by industry veterans, Story is a vertically integrated company headquartered in Phoenix, operating across Arizona, Maryland, Ohio, and Louisiana, and we’re just getting started. Our vision is to bring hope, happiness, and healing to the world through cannabis, and we’re doing it one state, one store, and one customer at a time. Leadership defines how we show up. Data drives how we grow. Gratitude keeps us grounded. Unity fuels our momentum. And growth, in every sense, inspires everything we do. If you’re ready to challenge what’s expected and shape the future of cannabis, your next chapter starts with Story. Overview: The Vice President of Marketing will develop and drive Story’s marketing strategies, establish plans, targets, and deliverables, and lead the marketing team to execute across all channels. This role will work collaboratively with key cross-functional partners across multiple markets to establish and oversee the execution of the brand strategy, expanding our overall customer reach. Responsibilities: - Create, implement, and monitor marketing strategies to improve brand awareness for the Story Corporate brand and Story’s house of brands. - Develop cohesive marketing plans that support business initiatives while ensuring the brand has a focused, holistic message across marketing channels while increasing brand awareness and overall revenue. - Lead the creation of brand marketing content/collateral that promotes a consistent voice across our retail and wholesale business. - Oversee and improve marketing campaigns, such as social media and email campaigns - Manage national marketing budget, ensuring initiatives are appropriately measured and reported on. - Oversee resource allocation and management within the marketing team. - Build relationships with stakeholders and the media to implement public relations strategies. - Report on market trends, conduct competitive analysis, and data findings to understand our customer base to support our marketing strategy. - Provide executive leadership with regular reporting to demonstrate performance against established KPI’s. - Manage and develop a team who will execute across brand, retail, product, social/digital, PR, events, and partnerships. - Communicate with other teams and set standards for collaboration to ensure alignment with the organization's goals. Qualifications & Requirements: - Bachelor’s degree in Marketing, Business, or related field. - 15+ years of experience, with previous position(s) in a marketing leadership role. - Proven leader and creative thinker with a track record of translating thinking into action plans and output. - The ability to translate marketing data and insights into actionable strategies and go-to-market plans that produce meaningful business impacts. - Experience managing complex projects and programs that requires strong leadership to align multiple teams and stakeholders. - Ability to flex between high-level strategic thinking and tactical project management. - Strong financial planning and budgeting experience. - Leadership and people management skills with the ability to successfully inspire, lead and scale teams. - The ability to travel to our corporate office and other markets as needed. Our Benefits: - Paid time off (PTO) including 8 paid holidays per year* - Medical, Dental, and Vision Insurance* - 401k retirement savings plan* - Company paid Short-Term & Long-Term disability* - Company paid Life Insurance* - Employee Assistance Program (EAP) - Employee referral program - Commuter benefits* - Product discounts - Additional compensation incentives (tips, bonuses, etc.) *For full-time positions only We want our story to be one that fosters an inclusive culture and provides an enriching employee experience. As an equal-opportunity employer, we embrace individuals from all backgrounds, experiences, abilities, and perspectives. We believe in providing equal opportunities to all individuals, including those who may have encountered legal issues related to previous marijuana laws. We understand that these laws have disproportionately impacted certain communities and individuals. We are committed to considering all candidates based on their qualifications, skills, and potential to contribute to our team, rather than focusing solely on past legal encounters. We encourage individuals from diverse backgrounds, including those with past involvement with the legal system, to apply for positions within our organization.