• Support/back up the CSE, Senior CSC and CSC responsibilities • Create and present data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports • Investigate/follow-up if Performance Guarantees are not met and present those results to their assigned clients • Conduct Client training (Client Portal Site, Navi-Claim, etc.) • Assist with escalated member/Client issues requests • Identify and present Client opportunities to improve costs, service and health • Contract maintenance and performance • Travel to Client sites • Provide mentoring to the coordinator levels and CSEs • Other duties as assigned

Virtual Client Onboarding Representative About the Role: Nuvant is hiring Virtual Client Onboarding Representatives to help new and prospective clients explore financial solutions that align with their personal or business goals. In this role, you’ll serve as a key first point of contact to introduce our services and guiding clients toward the next step. Core Responsibilities - Serve as the primary virtual point of contact for new and incoming clients - Initiate outbound calls, emails, and messages to welcome and onboard clients - Engage in conversations to discover client needs and goals - Clearly explain service offerings and recommend next steps - Schedule follow-up calls or connect clients with the right team members - Maintain detailed and accurate client records in our CRM system Qualifications - High school diploma or college degree preferred - Professional, friendly communicator who thrives in a client-facing environment - Organized and comfortable working in a work from home setting - A people-first approach with strong listening and follow-up skills - Previous experience in sales, appointment setting, or client-facing role a plus What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - Flexibility with structured support - Opportunities for advancement with a growing company - A team culture that values professionalism and performance

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content • Prepare and deliver client presentations in a manner that effectively showcases the featured content • Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring • Monitor project to guarantee adherence and pull-through of client strategy • Supervise and train junior staff members as applicable • Contribute to enhanced customer service through timeliness and quality of communications and deliverables • Develop and assist with preparation of client pitches, presentations, and metrics • Manage faculty recruitment, engagement, and relationships on behalf of clients • Maintain regular contact with client to ensure expectations are met • Plan, schedule, organize team members, and prepare client update agendas and summaries

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description The Staffing/PEO Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services. - Develop relationships with client by researching and understanding business needs, responding to client requests, and being the liaison between the client and internal departments. - Create and maintain strategic account plans for top clients within portfolio - Support the renewal of existing business with the Client Development Executive. - Responsible for client retention activities and ongoing satisfaction. - Generate client advocacy that can be used in the market - Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation - Maintain and expand relationships within client network across various buyer personas - Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels. - Lead client briefings, quarterly business reviews and executive summaries - Collaborate with Customer Success team for data quality best practices and address gaps/opportunities - Inform and educate clients on new and existing projects/products - Create and refer leads to Client Development Executive - You will report to the Sr. Director of Relationship Management Qualifications - Bachelor's degree or equivalent experience. - 3+ years complex relationship management related experience. - Experience managing a portfolio of client accounts within the staffing or PEO industry - Experience in Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA) - Experience with consultative sales, customer service and project management - Ability to travel Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. #LI-Remote - Employee Status: Regular - Role Type: Hybrid - Job Posting - Salary Range: See Pay Range - Department: Customer Service - Schedule: Full Time