• Owning the problem resolution and working independently to address customer concerns & technical issues in a timely manner. • Driving troubleshooting and complex data analysis of the Akamai platform/services for quick mitigation & prevention of customer issues. • Collaborating and leading communications(emails/calls) with internal+external stakeholders to effectively manage complex situations. • Supporting your peers by prioritizing pooled customer work, ensuring quality handover of work and knowledge. • Enhancing organizational and customer knowledge through technical writing, while continually developing expertise and driving innovation across processes, operations, and technology.

• Dealing with clients (business owners, users of software) and customers • Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers • Working on data tools, and documentation for ticket runbooks and product feedback • Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service - Phone (Internal) and Email (Customers) • Communicate technical solutions to non-technical customers in a clear and concise manner • Report system issues to leadership • Document customer interactions and technical issues in a customer relationship management (CRM) system • Provide feedback on product improvements and enhancements based on customer feedback and technical issues • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs

Technical Service Specialist - Business Unit: Draeger, Inc., Job-ID: 1171 - - Location: Jacksonville - Function: Service - Work Location: Field Service - Employment Type: Permanent The Job Responsibilities We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live within 30 miles of Jacksonville, Florida. Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more.. If you want to be part of an exciting team with strong leadership support, come join our team! We are seeking an experienced technician who provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support. - The company provides a vehicle for this role with personal use allowed. - Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. - Evaluate, diagnose and repair malfunctioning equipment in response to service calls. - Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication. - Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities. - Promote customer satisfaction through proactive, professional communication with the Customer. - Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities. - Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers. - Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc. - Provide information and feedback to Technical Support and Factory for problem identification and resolution. - Performs other duties as needed and assigned. Your Qualifications Education: - Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience. Qualifications - Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training - Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction. - Previous field service experience preferred. - Previous computer networking experience preferred. - A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices and meet the “Special Training or Competence” criteria below. - Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers. - Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution. - Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates. - Demonstrates aptitude for learning new technologies. - Must have a valid drivers’ license and acceptable driving record. - Must be able to travel within territory and willing to travel outside of territory when needed. - Possesses & maintains expert level support for all modalities for which training has been provided. - Demonstrates initiative and is results oriented. #LI-Remote Dräger Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: - Medical, dental, and vision insurance - Life, short- and long-term disability coverage - 401(k) with company match - Over 4 weeks of paid time off, plus holidays and parental leave - Flexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who we are We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Job Summary As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Key Responsibilities - Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. - Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products - Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Required Qualifications - 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments - Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. - Strong understanding of enterprise security and IT products, systems, and processes - Experience with Linux system administration and troubleshooting - Proficiency in scripting with Python and/or JavaScript - Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure - Skilled in collaborating with and influencing cross-functional teams - Strong communication skills and the ability to build and maintain relationships with customers - Experience in customer-facing roles is a must Preferred Qualifications - Experience with attack surface management or CNAPP is a plus Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Qualifications Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.