Technical Service Specialist - Business Unit: Draeger, Inc., Job-ID: 1171 - - Location: Jacksonville - Function: Service - Work Location: Field Service - Employment Type: Permanent The Job Responsibilities We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live within 30 miles of Jacksonville, Florida. Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more.. If you want to be part of an exciting team with strong leadership support, come join our team! We are seeking an experienced technician who provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support. - The company provides a vehicle for this role with personal use allowed. - Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations in accordance with service contract and company procedures and standards. - Evaluate, diagnose and repair malfunctioning equipment in response to service calls. - Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication. - Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities. - Promote customer satisfaction through proactive, professional communication with the Customer. - Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities. - Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers. - Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc. - Provide information and feedback to Technical Support and Factory for problem identification and resolution. - Performs other duties as needed and assigned. Your Qualifications Education: - Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience. Qualifications - Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training - Minimum of 1 year of customer or field service experience required. Strong customer communication skills are necessary for daily customer interaction. - Previous field service experience preferred. - Previous computer networking experience preferred. - A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices and meet the “Special Training or Competence” criteria below. - Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers. - Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution. - Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates. - Demonstrates aptitude for learning new technologies. - Must have a valid drivers’ license and acceptable driving record. - Must be able to travel within territory and willing to travel outside of territory when needed. - Possesses & maintains expert level support for all modalities for which training has been provided. - Demonstrates initiative and is results oriented. #LI-Remote Dräger Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: - Medical, dental, and vision insurance - Life, short- and long-term disability coverage - 401(k) with company match - Over 4 weeks of paid time off, plus holidays and parental leave - Flexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who we are We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Summary Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Summary Job Summary As part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure. Key Responsibilities - Trusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests. - Product Experts Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products - Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Required Qualifications - 5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environments - Familiarity with cloud technologies, providers (such as GCP, AWS, Azure) and use-cases. - Strong understanding of enterprise security and IT products, systems, and processes - Experience with Linux system administration and troubleshooting - Proficiency in scripting with Python and/or JavaScript - Ability to work in a fast-paced, matrixed environment, managing multiple tasks under pressure - Skilled in collaborating with and influencing cross-functional teams - Strong communication skills and the ability to build and maintain relationships with customers - Experience in customer-facing roles is a must Preferred Qualifications - Experience with attack surface management or CNAPP is a plus Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Qualifications Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. $112,000.00 - $182,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

• Provide customer support via email, chat, WhatsApp, phone and remote access in a prompt, practical and efficient manner • Maintain strong customer relationships and comprehensive knowledge of all applications within the Minha Effecti system • Analyze departmental processes and routines to propose and implement best practices for using the Minha Effecti tool • Organize and keep support records up to date to ensure customer requests have been addressed • Stay up to date on legislation and regulations related to bidding/public procurement

We're seeking an experienced Senior Support Engineer with a strong DevOps and customer engagement background to solve complex customer challenges, mentor a growing team, and help shape the future of our world-class artifact management platform. About Cloudsmith Cloudsmith is transforming how organizations handle software artifacts and secure their supply chains. As a fully managed multi-tenant Software as a Service (SaaS) built on AWS, our mission is to enable organizations to tackle scale and complexity through best-in-class artifact management and to secure software by default. Our vision is to become the software supply chain itself, powering the future of software delivery. We are the world's most potent artifact management platform, built by developers for developers. Our platform supports over 30 formats spanning languages, containers, and operating systems, with enterprise-grade features, including vulnerability and security scanning, world-class policy management and enforcement, and web-scale to handle the Fortune 500. Organizations integrate Cloudsmith as critical infrastructure into their development, deployment, and distribution pipelines, trusting us to protect and accelerate, no matter the scale. Backed by top-tier investors and on a trajectory toward IPO, we're building mission-critical infrastructure that powers software delivery for organizations worldwide. We operate at the cutting edge of cloud-native technology, tackling complex distributed systems challenges that directly impact millions of developers. Now is an exciting time to join us as we revolutionize how organizations deliver and secure software and help write the next chapter of our rocket-ship growth story. The Role We have built a team that provides an experience that sets Cloudsmith apart. On a daily basis, we work with our customers and the developer community to ensure they are building software that is efficient and secure across the whole supply chain. Our team helps customers troubleshoot and investigate issues, diagnosing and resolving core product-related challenges. We enhance their experience through the development and maintenance of third-party integrations that extend our API, CLI, and Webhook capabilities while curating a public knowledge base to support customers in resolving common issues independently. As a Senior Support Engineer, you will play a key role in driving technical excellence, mentoring junior team members, and helping shape support processes and best practices. You will also contribute to product improvements by collaborating closely with engineering and product teams to refine features and enhance reliability. Key Responsibilities - Technical Support + Mentorship: Provide expert-level technical support, guiding customers through complex troubleshooting and issue resolutions while mentoring junior engineers to enhance overall team effectiveness. - Problem Solving: Diagnose, replicate, and troubleshoot advanced technical issues, working closely with customers to identify root causes. - Process Optimisation: Identify and implement improvements to support workflows, automation, and escalation processes to enhance efficiency and customer satisfaction. - Documentation + Enablement: Create and maintain in-depth technical documentation, including knowledge base articles, runbooks, and FAQs, to improve self-service support options. - Software Expertise: Leverage expertise in software development to contribute to and maintain third-party integrations, such as Terraform, Github Actions, and CircleCI, ensuring seamless interoperability. - Customer Advocacy + Product Influence: Act as a key advocate for customers, translating feedback and technical insights into meaningful product enhancements in collaboration with our engineering teams. - Incident Management + on-call support: Lead critical incident response efforts, providing senior-level expertise in diagnosing customer-specific outages or failures. - Package Management + CI/CD Expertise: Leverage expertise in package management and CI/CD to provide guidance and instruction to customers in using Cloudsmith in the most efficient way possible. Required Experience, Qualities & Skills - 5+ years of experience in Technical Support, DevOps, or a related field, with a strong background in debugging and troubleshooting complex technical issues. - Strong application programming experience, proficient in Java, Python, or JavaScript. - Deep understanding of software packaging, distribution concepts, and related tools. - Experience with cloud platforms (AWS, GCP, or Azure) and cloud-based architectures. - Strong problem-solving skills, capable of diagnosing and resolving complex technical challenges efficiently. - Excellent communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. - Ability to work independently, drive initiatives, and contribute to process improvements. Cultural Values We're Looking For - Empathy + customer-centricity: You genuinely care about customers and strive to understand their needs, frustrations, and goals. You see customer success as your own success - Relentless curiosity + continuous learning: You are always eager to learn, improve, and challenge assumptions. You proactively seek knowledge and are never satisfied with the status quo. - Bias for Action + Ownership: You take initiative, move fast, and own problems end-to-end. You’re not afraid to roll up your sleeves, even when challenges are outside your comfort zone. - Collaboration + Candor: You value open, honest, and respectful communication. You give and receive feedback constructively and believe that the best ideas win, regardless of hierarchy. Benefits, Location & Work Environment Note: You must be based in the USA and have the right to work independently without requiring sponsorship. Headlines - A remote-first position based in the USA. - A competitive compensation package, including equity. - With comprehensive health, dental, and vision insurance. - Plus, generous annual leave and flexible working policies to suit your lifestyle. - Including a professional development budget for conferences and training. - In a dynamic, innovative, trust-centric, and supportive work environment. - With the opportunity to shape a fast-growing Series B startup (and beyond). Health and Wellness Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer health and wellbeing benefits along with flexible family-friendly working policies. Personal Growth You will have an enormous opportunity to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us. Hybrid / Remote First Cloudsmith is headquartered in Belfast, Northern Ireland, and we use our H.Q. regularly for activities like team planning, meets and greets, and sometimes other group activities (like games!). We also hold all-hands offsites in Belfast (or otherwise) thrice yearly, with guest speakers and team activities. Most Cloudsmithers work remotely, close and far, so we rely on our online collaboration tools; Slack is how we work. About Equal Opportunity Cloudsmith is an equal-opportunity employer proud to nurture a diverse workplace that welcomes applications from individuals of all races, genders, and ethnic groups. We do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce. The Final Word We're looking for someone who can balance deep technical expertise with profound customer empathy, has the experience to build a world-class technical support experience, and is fearless in rolling up their sleeves when needed. We're critical infrastructure by developers, for developers and we’re building the world's software supply chain platform and ecosystem. We want to hear from you if you're excited to work on mission-critical infrastructure with a lasting impact on the software industry from today until IPO and beyond.