At the Heart of Imaging
Clinical Application Specialist
Location
Australia
Posted
100 days ago
Salary
0
Seniority
Senior
Job Description
Clinical Application Specialist
Circle Cardiovascular Imaging
• The Clinical Applications Specialist (CAS) is responsible for product training and application support during web session or hospital on-site sessions • Trouble shooting, software installation and upgradation for customer sites • Works very closely with Circle’s Account Sales Executives • Supports the Account Sales Executive during the early part of the sales cycle and after the sales closing with product demonstrations, installations and customer follow up. • Reports to the Director, Regional Sales APAC
Job Requirements
- A strong background in medical imaging.
- Experience with cardiac MRI, CT, EP and structural heart post-processing applications is an asset
- Excellent communication skills and ability to teach
- Pro-active, outgoing personality with excellent communication skills
- Customer friendly and problem solving oriented, representative and responsible
- Committed and showing initiative
- Ability to work both in a team environment and independently
- Ability to travel ~ 40%
- Previous experience with Circle’s products is considered as an asset
Benefits
- Product training to customers and business partners
- Pre-sales product demonstrations online, at congresses and on-site at hospitals
- Establishing and managing customer relationships
- Supporting educational partnerships with key-opinion leaders and training centers
- Acquire good product knowledge and keeping up-to-date with developments in the cardiac imaging field
- Setting up documentation for pre or post customer training, such as quick guides, presentations, tutorials, turning customer into power-users, etc.
- Provide customer feedback to the development team
- Documentation of all customer contacts via Circle’s CRM platform, SFDC
- Remote installation and configuration of Circle software, on-site visits as necessary and or in conjunction with Circle’s IT Sales Support team
- Remote technical support to solve customer questions
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