• Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies. • Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence. • Leading the team to reach Account Growth Quotas (Renewal + Expansion) • Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings • Creating win back plays for the Enterprise • Providing structured insights and customer and market trends in the Enterprise • Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights. • Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions. • Engage directly with customer C-Suite executives • Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

• Manage, hire, train and ramp a team of Major Account Managers responsible for executing on large expansion deals • Achieve annual Enterprise bookings quota with monthly and quarterly targets • Develop and manage Major Account Managers on productivity metrics such as deal size, win rate, and forecast accuracy as well as how to lead a customer through a proactive sales cycle • Coach Major Account Managers through building executive relationships with Named Enterprise accounts in their territories and through complex Enterprise deals and negotiations • Shape the direction of the go-to market strategy and execution for your region • Work collaboratively with Marketing, Product and Success to build targeted messaging and collateral, and mapping a customer journey for the specific business needs of your region • Conduct weekly forecast meetings • Support direct reports by participating and leading in client and prospect meetings. • Engaging other corporate resources as required

• Plan, develop, direct, coordinate and monitor all activities to successfully bring our product and services to new payers • Navigate contract strategy, negotiations, and renegotiations to optimize partnership structure and success • Manage contract negotiations with current and future Medicaid and commercial payers • Own pricing model and reviewing of unit economics for each contract • Leverage data to generate insights and identify new opportunities for payer partnership growth • Collaborate with cross functional, internal stakeholders to deliver insights to inform product operations and strategy • Evaluate current and potential new geographic areas for new business opportunities • Oversee policy and regulatory environment and serve as an expert level resource related to business review of all contracts, amendments, and correspondence • Collaborate with the Finance and Product teams to develop alternative payment models and ensure delivery of engagement and outcome based performance • Identify opportunities for enhanced relationships, reimbursement, referrals, and a growing market presence • Prepare forecasts and advise the Executive Leadership Team (ELT) on all matters concerning net revenues in the areas of Medicaid and commercial partnerships • Drive sales to increase revenue growth with new (and renewed contracts) to expand Cayaba Care’s value-add to healthcare payer clients, and increase overall domain footprint • Identify and capture add-on, new capability, and cross-sell opportunities to drive sales and revenue growth within the healthcare payer industry • Work closely with the CEO to explore new sales opportunities and ensure a unified approach to payer partnership and contract management • Develop and recommend payer pricing, contracting and operational strategies to optimize the long-term financial profitability of the company • Work closely with the Finance team to evaluate, source, design, recommend, and monitor the execution and effectiveness of processes designed to ensure timely and accurate reimbursement from payers

• Initiate new business opportunities with current clients and new prospects. • Maintain the division’s CRM/QuickBase data. • Update project status and completion dates weekly. • Monitor weekly/monthly billings and collections with Accounts Receivable. • Review monthly financial and operational performance and deliver monthly division reports. • Lead, coach, and develop a high-performing team; conduct weekly team calls and deliver weekly operational reports. • Partner with Marketing on the division budget and share project highlights for promotion. • Create new projects in QuickBase with accurate scope and estimates (labor, materials, travel) to maintain target margins. • Communicate scope, requirements, and resources to staff and vendors/subcontractors. • Generate and manage project change orders with Director-level oversight. • Review and approve all timecards and expenses for each project. • Ensure required inspections, records, and documentation are completed and uploaded. • Maintain schedule and budget; ensure project quality meets or exceeds standards; manage closeout and invoicing. • Review contracts, drawings, specifications, and scopes; procure and manage vendors/subcontractors as needed. • Generate and manage project schedule requests in QuickBase. • Communicate with Project Managers on team logistics and travel. • Review and approve team timecards and expenses. • Partner with HR on retention, hiring needs, and regular team communication. • Collaborate with HR, Operations, and Senior Management on division resource planning.