• Oversee vendor performance and operational quality for Serve Robotics’ remote operations program. • Manage vendor relationships, improving safety and operational processes. • Ensure high-quality remote support for Serve’s autonomous delivery fleet. • Collaborate with engineering, product, QA, and operations teams to drive operational excellence and continuous improvement. • Serve as the primary operational point of contact for third-party remote operations vendors. • Monitor operational KPIs and drive corrective actions with vendor partners. • Oversee the remote safety incident process including root cause analysis and resolution tracking. • Manage and support the Vendor Support team, providing guidance and performance management. • Own recurring performance reporting for remote operations using data tools. • Analyze operational data to identify patterns in incidents and performance. • Design and maintain standard operating procedures related to operator performance and safety. • Partner with cross-functional teams to implement improvements to tools and workflows.

• Oversee and manage the functions of the quality improvement program • Provide support to staff and communicate with departments and staff to facilitate daily quality improvement (QI) functions • Review and analyze reports, records and directives • Confer with staff to obtain data such as new projects, status of work in progress, and problems encountered • Verify data to be submitted in accordance with government program requirements and ensure compliance with state, federal and certification requirements • Prepare reports and records on work function activities for management • Oversee the review and analysis of reports • Evaluate current procedures and practices for accomplishing the assigned work functions objectives • Manage delegate vendor oversight and corrective action plans as indicated • Monitor and analyze costs and participate in the preparation of the budget

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1, Shift: Days, Schedule: 8:00am-4:30pm Position Summary The Revenue Management Solutions Manager partners with clients and internal teams to implement and oversee business development strategies for both internal and client-facing environments. The Manager provides insights and recommendations to optimize processes and ensure best practices are followed within Revenue Management Solutions. Acting as a bridge between the internal Revenue Cycle teams and clients, the Manager ensures effective communication and collaboration. The Manager monitors and reviews clients’ performance reports, presenting outcomes and actionable updates to leadership to support analysis and the development of impactful initiatives. This role involves managing projects that improve core functions or processes, overseeing the execution of strategic plans, and applying change management principles to support successful implementation. The Manager works closely with team members and executives, providing guidance where needed and supporting department-wide objectives.Essential Functions - Provide business insights and best practice solutions for clients. - Function as a liaison between internal Revenue Cycle teams. - Provide results reporting and report outcomes - Lead strategic projects that impact core functions or processes. - Lead and/or direct teams, using change management principles to navigate transformational efforts Qualifications - Bachelors degree in Business Administration or related area - Masters degree in Business or related area preferred - Five (5) years experience working in an operational, and/or financial functional area - Proven project management, planning and execution skills - Three (3) years experience in Revenue Cycle positions, prefer prior management experience Why MultiCare? - Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years - Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future - Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life - Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other - Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued - Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $100,547.00 - $144,685.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

Location: Nashville TN US Workplace: Hybrid remote Assistant Manager, Contract Administration Department: Contract Administration Location: Nashville Hybrid Working: 3 days in your local office Full-time | Permanent The Role We are looking for an Assistant Manager to join Kobalt’s Contract Administration team in Nashville. The team plays a critical role in interpreting, onboarding, and administering client agreements, ensuring contractual terms are accurately reflected across Kobalt’s systems and downstream operations. This is a hands-on role suited to a proactive and detail-driven administrator with strong communication skills and a solid understanding of music publishing agreements. You’ll be responsible for the accurate ingestion of contractual terms and copyrights, while also supporting the wider team through guidance, documentation, and process improvement. Accuracy, consistency, and sound judgement are essential, as the work directly impacts client reporting, royalty processing, and claims made on behalf of our writers and publishers. What You’ll Do - Interpret and onboard key commercial and contractual terms from long-form publishing agreements into Kobalt’s internal systems. - Ingest copyrights as part of new client signings and ongoing song deliveries, ensuring data accuracy and completeness. - Track and manage conditional terms and amendments across existing publishing agreements, maintaining clear audit trails. - Support wider administration and operational teams by advising on the interpretation and implementation of contractual terms. - Make system updates as required following amendments or contractual changes. - Work closely with Business Affairs to assess the operational feasibility of proposed contractual terms for new and existing clients. - Contribute to strategic initiatives aimed at improving, standardising, and streamlining contract administration processes. - Support and guide more junior team members, providing clarity on day-to-day workflows and best practices. - Own end-to-end documentation for key departmental workflows and support training to ensure consistency across the team. - - What You’ll Bring Preferred: - Proven experience reading and interpreting music publishing contracts. - A strong understanding of the global music publishing landscape, including experience working with PROs and CMOs. - At least three years’ experience within music publishing. - Excellent written and verbal communication skills, with the ability to adapt messaging for different audiences. - Strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively. - Confidence working with office software and GSuite tools. - - Additional Skills That Could Add Value: - Experience in royalty administration or accounting. - Familiarity with database query tools such as Athena or SQL Developer. - Prior experience supporting or managing junior team members. - - What Success Looks Like By Month 3: You’ll have a strong understanding of Kobalt’s contract administration workflows and systems, independently onboarding standard agreements and copyrights. By Month 6: You’ll confidently manage more complex agreements and amendments, supporting cross-functional teams with accurate contract interpretation. By Year 1: You’ll be contributing to process improvements, supporting team development, and acting as a trusted point of reference for contract-related queries. Key Behaviours for Success - Attention to Detail: Applies careful, considered judgement when interpreting contracts, ensuring accuracy and consistency across systems. - Ownership & Accountability: Takes responsibility for work end-to-end, following issues through to resolution and escalating thoughtfully when needed. - Collaboration & Knowledge Sharing: Works closely with Business Affairs, Operations, and junior team members to ensure shared understanding and consistent execution. - - Interview Process - Introductory call with a member of our Recruitment Team - Interviews with the hiring manager and team member - Final stage interview and Q&A - Feedback provided at each stage - - We aim to complete the process within three working weeks. If timelines shift, our Recruitment Team will keep you informed throughout. Why Choose Us At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, FINNEAS, and Andrew Watt, alongside acclaimed writers such as Simon Aldred and Clarence Coffee Jr. Our values — Music First, Transparent, Tech Powered, and Transformative — shape how we work and grow together. We’re committed to building an inclusive and supportive workplace and welcome applications from people of all backgrounds and identities. Important Notice Applicants must be eligible to work in the United States. A background check will be conducted upon acceptance of an offer. Kobalt is an equal opportunity employer and encourages diversity in the workplace. Why Choose Us At Kobalt, we’ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We’re proud to work with some of the world’s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag’n’Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts). We’re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology. Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we’re happy to help. If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge! IMPORTANT NOTICE Applicants must be eligible to work in the United States. A full background check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.