We are seeking a detail-oriented and highly organized Booking & Client Support Specialist to join our growing remote team. In this role, you will be responsible for managing reservations, coordinating schedules, and ensuring clients receive accurate, timely, and professional support throughout the booking process. This position is ideal for someone who enjoys working behind the scenes to keep everything running smoothly, thrives in a structured environment, and takes pride in delivering exceptional client care through strong communication and follow-through. What Youll Do: - Process reservations, confirmations, and schedule updates with precision - Communicate with clients to gather required details and provide clear updates - Review bookings and documentation for accuracy and completeness - Monitor timelines and proactively follow up on outstanding items - Maintain organized digital records within established systems - Collaborate with team members to ensure a seamless client experience - Provide dependable support before, during, and after the booking process What Were Looking For: - Strong written and verbal communication skills - Excellent organization and attention to detail - Ability to manage multiple tasks and meet deadlines - Comfortable navigating online platforms and digital systems - Self-motivated and able to work independently in a remote setting - Customer service, scheduling, or administrative experience preferred (not required) - Citizens of either the US, UK, LATAM, Spain and Australia Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing support - Clear systems and processes to help you succeed - Opportunity for professional growth within a collaborative team environment

Library Patron Services Specialist - part-time Location US-KS- ID2026-3644 Category Recreation, Culture, and Libraries Benefits Category Part Time - Partial Benefits (20-29 hours) Remote No Salary Min USD $23.18/Hr. Salary Max USD $31.37/Hr. Organizational Unit Library Work Schedule 20 hours per week, schedule may vary, evenings and weekend required Driving Status Occasional (less than 5%) Johnson County Library is a 14-branch suburban library system with a long history in our community. A suburb of the Kansas City metro area, our county is growing and diversifying. We serve neighborhoods ranging from urban to suburban to on-the-edge-of rural. We prize innovation and commitment to learning. We are a fun, forward-thinking organization with a mission to enrich people's lives. Job Description Johnson County Library is seeking applicants for the role of Part-time Patron Services Specialist. The Patron Services Specialist plays an integral role in a patron’s experience at the Library. As a front-line resource, this individual is responsible for facilitating the patron experience in a Johnson County Library branch location and through its related patron services (in branch, online or via community outreach) and service platforms (e.g., phone, email, web). This job reports to a Branch Operations Manager and works alongside other Patron Services Specialists and Materials Handling Clerks. They will also engage with Regional Librarians who are responsible for ensuring the appropriate application of library science and intellectual freedom practices, principles, and standards through all service channels. We are always looking for great people and may have more than one opening for this job in different branch locations. You may be required to work at any library location, if needed. Other job duties include the following: - Provides patron service; greets all patrons and inquires about their needs and interests; promotes programs and services inside the branch, online and via community outreach; understands and promotes County resources and services (e.g., job boards, health resources); directs patrons to relevant spaces and/or materials inside the facility and instructs them on appropriate use; offers basic technology support; completes site checklist for opening and closing procedures; stocks supplies at patron service points; supports the Regional Librarian in hosting non-library related community events (e.g., blood drives, election-related events) and/or local group visits or tours, when needed. - Provides librarianship; exhibits patron advisory and patron reference interview best practices; escalates patron questions to the Regional Librarian when additional support is needed to address patron inquiries, research, and reference needs; supports patron account management needs, such as obtaining or replacing a Library card, placing a hold, and managing fees, as well as relevant circulation needs or issues (checking out books, inquiring about hold status); supports patron engagement with Library catalog by offering access support and basic training. - Maintains a general knowledge of intellectual freedom principles, Patron Advisory Services (for all ages), current JCL promotions, events, and programs, and related information that supports a patron’s ability to maximize JCL resources available to them; engages in all relevant training and collaborative opportunities designed for these purposes; monitors themes or trends in patron questions or requests, elevating those to the Branch Operations Manager and/or Regional Librarian, as appropriate; conducts initial issue assessment and/or troubleshooting of patron issues; adheres to all relevant guidelines (e.g., Guidelines for Enforcing Patron Code of Behavior). - Supports and delivers community outreach including but not limited to, Development Department efforts, local group or school tours and visits, and non-library related community events; supports program delivery, as needed. - Proactively and regularly monitors basic safety, security, and cleanliness protocols across all Library spaces; engages in all required workplace safety and security training, adhering to relevant guidelines. - Collaborates and communicates with internal stakeholders as well as County and community partners to expand the impact of each branch location; attends meetings, conferences, workshops, and training sessions and reviews publications and other materials to become and remain current on principles, practices, and new developments in assigned work areas. Job Requirements Minimum Job Requirements: 60 hours of college credit in any field of study and two (2) years of customer service experience is required. Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency. Preferred Qualifications: A bachelor's degree in any field of study is preferred. Education/Experience Substitutions: Experience may be substituted for degree. Education may be substituted for experience. Physical, Environmental, and Special Working Conditions: Excessive standing and/or walking: 30% of the time Shift Work: mornings, afternoons, evenings, and weekends Employees will be expected to work at any of the branches as needed. All County employees may be called upon to assist other departments/agencies in a declared emergency situation.

Job Description: The Client Results Executive I is responsible for maintaining and nurturing client relationships, ensuring client satisfaction, and supporting the execution of client engagement plans. This role focuses on day-to-day client interactions, coordination with internal teams, and providing executive oversight for identified clients. - Partner with Clients in a thought leadership role to align strategic objectives to drive successful outcomes as measured by client success measures (KPIs), client satisfaction, health scores, renewals, and upsell opportunities. - Manage daily interactions with clients, addressing their needs and concerns promptly. - Develop and execute client engagement plans to enhance client satisfaction and loyalty. - Work closely with internal teams to ensure client requirements are met and any issues are resolved efficiently. - Monitor and analyze client feedback to identify areas for growth or improvement; implements necessary changes. - Lead the preparation of client reports and presentations, providing insights and updates on client status and engagement activities. - Identify, mitigate and resolve risks. - Serve as the primary contact for escalation of issues or concerns. - Lead complex cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategies. - Develop and maintain external C-suite-level client relationships. - Maintain regular communication and governance with both internal and external C-suite to ensure alignment and transparency. - Ensure bidirectional adherence to contracted terms; facilitate conversations to resolve contractual questions or needs. - Perform other duties that support the overall objective of the position. Education Required: - Bachelor's degree in business administration or related discipline. - Bachelor's degree in healthcare informatics, Computer Information Systems, or related discipline is a plus. - Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: - 10+ years of related work experience in account management, project management, or client facing role. - 5+ years of experience in Healthcare Information Technology (HCIT) consulting, HCIT support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience. - 7+ years of work experience directly related to the duties of the position and/or completed higher education. - Experience in client relationship management or a related field is a plus. Knowledge, Skills & Abilities: - Knowledge of: - Skill in: Strong communication and interpersonal skills to build and maintain client relationships. Analytical, and critical thinking. - Ability to: Apply strategic thinking to problem solving; identifying and seizing opportunities to improve efficiencies. Work as member of a team; communicating clearly, concisely, and effectively; establish and maintain effective working relationships. Continuously enhance and build internal account management processes, tools, strategy and reporting visibility both with internal and external clients. Develop and manage processes and expectations demonstrate a strong business acumen, customer drive, and dedication to quality and success. Collaborative environment to promote realistic outcomes and goals; create workflows and quantitative presentations. Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

American Health Plans, a division of Franklin, Tennessee-based American Health Partners Inc. owns and operates Institutional Special Needs Plans (I-SNPs) for seniors who reside in long-term care facilities. In partnership with nursing home operators, these Medicare Advantage plans manage medical risk by improving patient care to reduce emergency room visits and avoidable hospitalizations. If you would like to be part of a collaborative, supportive and caring team, we look forward to receiving your application! Benefits and Perks include: - Affordable Medical/Dental/Vision insurance options - Generous paid time-off program and paid holidays for full time staff - TeleDoc 24/7/365 access to doctors - Optional short- and long-term disability plans - Employee Assistance Plan (EAP) - 401K retirement accounts - Employee Referral Bonus Program ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation • Contracting providers and essential vendors in current service areas to maintain CMS adequacy and providing necessary services in the care of the Plan members • Insuring providers and essential vendors in current service areas meet the credentialing requirements for their appropriate service lines • Educating providers on the Health Plan(s) functions and roles in caring for its membership • Ongoing educational updates as prescribed by CMS and the Health Plan(s) policies • To conduct the education presentations of the Health Plan(s) providers to insure their understanding and commitment with the Health Plan(s) • Monitor, maintain and support provider relationships to insure network coverage in all areas • To work with and be involved in implementation as needed • Establish a positive work environment that encourages participation in process improvement and commitment to department/company success • Complete corporate assignments as assigned Required Skills: • Must have knowledge and familiarity with all levels of medical services and ability to rapidly develop working relationships • Must be able to accept instructions and work independently in the completions of goals and assignments • Must have strong negotiation, organization, presentation and time management skills • Must be able to effectively communicate with all levels of medical staff to explain Health Plan(s) program, benefits and goals • Must be able to work effectively in a team environment • Excellent computer skills, including Microsoft Office Suite • Must be self-motivated, dependable, team and goal-oriented Required Work Experience: • Experience in the health care field required • Prior experience in network development / network services is preferred • Prior experience with acute and post-acute facilities is beneficial • Prior experience with Medicare Advantage plans is helpful Licensing/Certification/Education Requirements: • Bachelor’s degree Other Requirements: • Must be available to work 8 a.m. until 5 p.m. local time • Position requires travel to network provider locations. • Teleworking is an option if criteria are met EQUAL OPPORTUNITY EMPLOYER Our Organization does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Organization will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. This employer participates in E-Verify.