NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our Customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client’s organizational performance. We have established and foster a corporate culture where we: Treat employees with fairness and respect regardless of their position, tenure, race, or sexual identity. Communicate the importance of our mission and our employees’ contributions to it, ensuring they understand how their job role contributes to the greater good. Openly promote and communicate our ideas for change and adaptability. Strive to achieve results as an organization. Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors. Value the talents and contributions of our employees as the key factor for our success. Create an environment where people can engage at all levels. Encourage people to take risks and allow them to make mistakes.
Client Results Executive
Location
United States
Posted
82 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Client Results Executive
NextGen Federal Systems
Job Description: The Client Results Executive I is responsible for maintaining and nurturing client relationships, ensuring client satisfaction, and supporting the execution of client engagement plans. This role focuses on day-to-day client interactions, coordination with internal teams, and providing executive oversight for identified clients. - Partner with Clients in a thought leadership role to align strategic objectives to drive successful outcomes as measured by client success measures (KPIs), client satisfaction, health scores, renewals, and upsell opportunities. - Manage daily interactions with clients, addressing their needs and concerns promptly. - Develop and execute client engagement plans to enhance client satisfaction and loyalty. - Work closely with internal teams to ensure client requirements are met and any issues are resolved efficiently. - Monitor and analyze client feedback to identify areas for growth or improvement; implements necessary changes. - Lead the preparation of client reports and presentations, providing insights and updates on client status and engagement activities. - Identify, mitigate and resolve risks. - Serve as the primary contact for escalation of issues or concerns. - Lead complex cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategies. - Develop and maintain external C-suite-level client relationships. - Maintain regular communication and governance with both internal and external C-suite to ensure alignment and transparency. - Ensure bidirectional adherence to contracted terms; facilitate conversations to resolve contractual questions or needs. - Perform other duties that support the overall objective of the position. Education Required: - Bachelor's degree in business administration or related discipline. - Bachelor's degree in healthcare informatics, Computer Information Systems, or related discipline is a plus. - Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: - 10+ years of related work experience in account management, project management, or client facing role. - 5+ years of experience in Healthcare Information Technology (HCIT) consulting, HCIT support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience. - 7+ years of work experience directly related to the duties of the position and/or completed higher education. - Experience in client relationship management or a related field is a plus. Knowledge, Skills & Abilities: - Knowledge of: - Skill in: Strong communication and interpersonal skills to build and maintain client relationships. Analytical, and critical thinking. - Ability to: Apply strategic thinking to problem solving; identifying and seizing opportunities to improve efficiencies. Work as member of a team; communicating clearly, concisely, and effectively; establish and maintain effective working relationships. Continuously enhance and build internal account management processes, tools, strategy and reporting visibility both with internal and external clients. Develop and manage processes and expectations demonstrate a strong business acumen, customer drive, and dedication to quality and success. Collaborative environment to promote realistic outcomes and goals; create workflows and quantitative presentations. Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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