We are currently hiring for a remote Customer Service Representative position with the following details: - Pay: $25–$33 per hour - Schedule Options: - Full-Time: Monday to Friday (30–40 hours/week) - Part-Time: Monday to Friday (15–20 hours/week) - Location: Remote (United States)

Title: Customer Service Representative I (Spanish Speaking) Location: 9700 Flair Drive, El Monte, CA 91731 Department: Ops - Member Services Job Description: Job Title: Customer Services Representative Department: Operations - Member Services About the Role: Astrana is looking for a Customer Service Representative to join our fast and growing Dynamic team. This position requires speaking fluent in Spanish. What You'll Do - Answer all daily telephone calls from members, providers, health plans, insurance brokers, collection agents and hospitals - Collect Elicit information from members/providers including the problem or concerns and provide general status information - Verify authorization, claims, eligibility, and status only - All calls carefully documented into Company’s customer service module & NMM Queue system - Member/Provider Service/Representative assists Supervisor and Manager with other duties as assigned - Member outreach communications via mail or telephone - Assist Member appointment with providers - Resolve walk-in member concerns - Able to provide quality service to the customers - Able to communicate effectively with customers in a professional and respectful manner - Maintain strictest confidentiality at all times - Specialist termination notifications sent to members - Urgent Medicare Authorization Approval – Notification to Medicare members - Transportation arrangement for Medicare & Medi-Cal members - Outreach Project Assignments INBOUND CALLS: - Member/Provider/Health Plan/Vendor/Hospital/Broker: - All calls carefully documented into Company’s customer service module - Annual Wellness Visit (AWV) – Gift card pick up and schedules - Appointment of Representative (AOR) for Medicare Members - Attorney / Third Party Vendor calls - Authorization status/Modification/Redirection/CPT Code changes/Quantity adds/Explain Denied Auth/Peer to Peer calls/Extend expired auth/Pre-certified auth status/Retro/2ndor 3rd opinion/ - Conduct 3 way conference call to Health Plan with member - Conference call with Providers – Appointments, DME, - COVID – 19 related questions (Tests & Vaccines) - Direct Member Reimbursement (DMR) - Eligibility – Demographic changes: Address/Phone/Fax Changes/Name change - Escalated calls from providers/members - Health Diary Passport - Health Source MSO – Assist & arrange inquiries on Eligibility/Change PCP/Benefit with AHMC - HIPPA Consent – Obtain Member Consent verification - Inquiries on provider network/provider rosters - Lab locations - Member & Provider Complaints/Grievances - Member bills - Miscellaneous calls - Pharmacy – Drug/medication pick up and coverage - Provide authorization status for Hospital /CM Dept - Self-Referral Request for Medicare - Return Mail - Track Mail Packages/ Certified mail status - Translations – Spanish / Chinese - Urgent Care / locations/ operations hours OUTBOUND CALLS: Member/Provider/Health Plan/Vendor/Hospital/Broker: - Assist Case Management on CCS – age in 21 years for change of PCP from Pediatrics to FP/IM - Assist Marketing on email inquiries - Assist PR/ Elig – Members assigned to wrong PCP/with no PCP status - Assisted UM / Medical Directors on urgent member appointment from escalated cases - Authorization status response call back - Benefits – return call once information is obtained / verified - Complaints/Grievances – return calls once resolution is obtained - DME – Translation support in Spanish and Chinese to confirm item / appointment set up for DME department - Eligibility – return call to providers/labs when member is added to system while waiting at the office. - Member bills – return calls once resolution is obtained - Member Survey – Annually: every 4thquarter - Outreach project from internals – QCIT - Resolve walk in members concerns - Specialist Termination notification sent to members - Transportation arrangement for Medicare / Medi-Cal members - Voice mail – return calls back to callers CONCIERGE SERVICES – ESSENTIALS DUTIES AND REQUIREMENTS: - Assist to contact new members/IPA member transfer on new PCP assignment as needed - Work group discussions on work status/progress on new member/IPA transfer - Update call log and provide daily/weekly status as needed - Facilitate members with complex pre-existing conditions, medications, PCP/SPC network reviews - Conference call with PCP selection / change - Help member to identify member bill status, connect provider with on billing and claim submission - Responsible for experience of the membership associated with new member/IPA transfer - Responsible for to interact with Health Plan’s Customer Service Team to serve new member/IPA transfer - Problem Solving complex cases/ brain storm with MS management team for resolution - Other duties as assigned Qualifications - High School Diploma or GED - Experience using Microsoft applications such as Word, Excel and Outlook - Experience working in customer service - One year related experience and/or training; or equivalent combination of education and experience - You are fluent in Spanish You're a great for this role if: - You have previous work experience working in a healthcare setting Environmental Job Requirements and Working Conditions - This is a remote role. The home office is aligned with your department at 9700 Flair Drive, El Monte, CA 91731 - This position will typically work Monday - Friday from 8:30am to 5:00pm PST. - The target pay range for this role is $18.90 - $24.25 per hour. This salary range represents national target range for this role. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors. Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. About Astrana Health, Inc. Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.

Role Description AO Globe Life is hiring Remote Client Support Specialists to assist families nationwide in accessing supplemental benefit programs. This fully remote, mission-driven opportunity offers flexible scheduling, structured development, and clear advancement pathways. Client interest is provided—there is no cold calling or outbound prospecting. - Conduct scheduled virtual consultations with clients via Zoom - Guide individuals and families through available benefit options - Support clients throughout the enrollment process - Maintain accurate digital documentation - Provide ongoing service and timely follow-up communication Requirements - Authorized to work in the United States - Windows-based computer with webcam - Reliable high-speed internet connection Benefits - Fully remote position with flexible hours - Weekly performance-based pay - Structured renewal income opportunities - Comprehensive training and licensing support - Clear pathways into leadership and mentorship roles - Supportive, growth-oriented team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, veterans’ organizations, and associations to provide supplemental benefits that protect working-class families nationwide. As a remote-first organization, we are committed to service, integrity, and creating meaningful career opportunities.

Remote, Nationwide – Seeking Support Services Representative Everybody Has A Role To Play In Transforming Healthcare As the Support Services Representative, you play a vital role in our mission to improve lives. Organize, distribute, and process daily incoming mail. At Vituity everybody plays a part, and we know the impact you can have. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity - Sort and prepare incoming paper-based mail. - Scan incoming paper checks into application(s) for bank processing. - Review, assemble, and prepare documents to ensure successful and accurate scanning. - Review and verify prepped documents for accuracy prior to scanning. - Monitor electronic mail queue in document repository application, review correspondence and route documents to applicable folder. - Monitor printer(s) for outgoing claims; sort, attach back up document(s) and prepare for mailing. - Retrieve billing documents through internal systems or external websites and distribute appropriately. Required Experience and Competencies - High school diploma or GED is required. - One year of work experience is preferred. - Experience with Microsoft Word and Excel is preferred. - Ability to work in a fast-paced environment. - Flexible and adaptable to an ever-changing environment. - Able to speak clearly and concisely. - Ability to use a 10-key calculator. - Experience with Microsoft Outlook. - Ability to read, comprehend, and act on simple instructions, short correspondence, and memos. - Able to work overtime during peak periods. The Community Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. - Monthly wellness events and programs such as yoga, HIIT classes, and more. - Trainings to help support and advance your professional growth. - Team building activities such as virtual scavenger hunts and holiday celebrations. - Flexible work hours. - Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more. Benefits & Beyond* Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. - Superior health plan options - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service) - Generous paid time off starting 3-4 weeks’ annually - Student Loan Refinancing Discounts - Professional and Career Development Program - EAP and travel assistance included - Wellness program - Purpose-driven culture focused on improving the lives of our patients, communities, and employees We are excited to share the base salary range for this position is $16.50 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. *Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.