VYNE

Title: Chief of Staff Location: 100 Ashford Center North, Suite 300 Dunwoody, Georgia, 30338 United States Job Description: Description Title of Position: Chief of Staff Job Family: Administrative Support Managerial Responsibilities: Yes Classification: Exempt / Full-Timeote GENERAL SUMMARY: The Chief of Staff is considered a senior leader and a force multiplier for the entire Executive Leadership Team (ELT). This role is a trusted operating partner to the CEO, part driver of execution and accountability across the executive team, and part leader of the administrative function that supports the C-Suite. The Chief of Staff owns Vyne's enterprise operating cadence — translating strategy into resourced, sequenced plans; running the rhythms (ELT, board, town halls, offsites, planning cycles); driving cross-functional initiatives to closure; and ensuring the CEO and exec team operate at maximum leverage. The Chief of Staff also leads and develops the administrative team, ensuring the C-Suite is supported with the discipline, judgment, and quality the business requires. DUTIES & RESPONSIBILITIES: CEO Strategic Partnership & Enablement - Serve as the CEO's principal operating partner and trusted advisor — anticipating needs, surfacing risks, and recommending action. - Act as a thought partner on enterprise priorities; pressure-test ideas, frame decisions, and bring structure to ambiguous problems. - Exercise delegated decision-making authority on day-to-day operational matters, escalating only what genuinely requires the CEO. - Manage the CEO's strategic time horizon — protecting space for what matters most and ensuring follow-through on every commitment. Executive Team Coordination & Operating Cadence - Own the enterprise operating system: ELT meetings, executive offsites, leadership planning sessions, and the annual/quarterly planning cycle. - Build and maintain the cadence of accountability — from priority setting through execution review — so commitments turn into results. - Translate strategy into clearly sequenced, resourced operating plans the executive team can execute against. - Drive disciplined decision-making practices: clear agendas, pre-reads, decisions captured, owners named, follow-through tracked. - Serve as a connector and integrator across functions, removing friction between teams and ensuring initiatives don't stall at the seams. Cross-Functional Execution & Special Projects - Lead high-priority, cross-functional initiatives end-to-end — from framing through delivery — particularly those that span multiple ELT members. - Apply structured problem-solving (research, analysis, scenario modeling, recommendations) to bring clarity and pace to complex decisions. - Proactively identify execution gaps and operational bottlenecks; design and implement the fix in partnership with the accountable function. Board, PE Sponsor & Stakeholder Management - Partner with the CEO and CFO on board and PE sponsor preparation: cadence, narrative, materials, and follow-up. - Drive production of board decks, value-creation updates, and long-range plans — owning quality, consistency, and timeliness. - Manage executive-level external interactions where appropriate (key customers, partners, investors) on the CEO's behalf. - Serve as a credible representative of the CEO and ELT in cross-functional and external settings. Communications & Organizational Alignment - Oversee communications flowing from the Office of the CEO — ensuring messaging is strategic, timely, clear, and consistent. - Partner with People, Marketing, and ELT members to drive alignment between strategy and what employees see, hear, and act on. - Lead preparation for All-Hands/Town Halls, leadership communications, and key internal moments. - Translate complex strategic content into communications that move people to action. Administrative Team Leadership - Lead, coach, and develop Vyne's administrative team — currently the Executive Assistant and Administrative Assistant supporting the C-Suite. - Establish service standards, coverage models, and operating practices that scale with the business. - Set clear performance expectations, provide ongoing feedback, and create development paths for each team member. - Ensure consistent, high-quality executive support across all C-Suite leaders, including calendar, travel, expense, and meeting orchestration. - Own the CEO’s calendar end-to-end: scheduling, prioritization, meeting prep, briefings, and follow-ups. - Balance complex, multi-executive calendars against short-term demands and long-term priorities. Data, Insight & Reporting - In partnership with the data and finance teams, build and maintain CEO/ELT-level dashboards and KPI reporting. - Own regular performance reporting against strategic goals and OKRs; surface variances, risks, and recommended actions. - Bring data and analytical rigor to decisions and recommendations — separate signal from noise. Experience - 10+ years of progressive professional experience, with at least 5+ years in a Chief of Staff, COO, GM, VP of Operations, or comparable senior operating role. - Demonstrated experience operating inside the executive team of a mid-sized company (200–1,500 employees), ideally B2B SaaS, healthcare technology, or RCM/clearinghouse. - Direct experience supporting and partnering with a CEO; a track record of being trusted with sensitive enterprise priorities. - Proven ability to lead cross-functional initiatives from ambiguity to measurable outcome — execution chops, not just strategy frameworks. - Experience with board and/or PE sponsor environments: preparing materials, managing cadence, navigating governance. - Prior management experience, including building and developing a small team. Qualifications Education - Bachelor's degree required. - MBA or equivalent advanced degree strongly preferred. Skills & Competencies - Executive presence and credibility — earns trust quickly with senior leaders inside and outside the company. - Exceptional judgment under ambiguity; comfortable making calls with imperfect information. - Outstanding written and verbal communication; can write a board memo, run an offsite, and address the company. - Operating discipline — translates strategy into plans, plans into actions, actions into outcomes. - Financial fluency: comfortable with P&L, operating models, basic SaaS metrics (ARR, GRR, NRR, CAC, LTV, Rule of 40). - Strong analytical horsepower; can build a model, read a data pull, and connect both to a decision. - High EQ; reads rooms, manages conflict constructively, and brings out the best in others. - Discretion and integrity; handles sensitive information with absolute care. - Bias to action — drives toward closure rather than admires the problem. - Tech proficiency: Google Workspace, Slack, Asana (or comparable PM tool), Salesforce; comfortable with AI tools as part of the workflow. Preferred / Plus - Healthcare RCM, clearinghouse, dental tech, or healthcare IT background. - PE-backed company experience. - Lean / Six Sigma / process improvement training. - Experience supporting M&A integration. Work Environment & Logistics - Hybrid role based out of Vyne's Lindon, Utah office. PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: - Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. - Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. - Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. - Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne Dental follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job DetailsTitle: Director of Product Management Classification: Exempt / Full-Time Organizational Relationship: Reports to Vice President, Product Management Direct Reports: Product Managers Classification: Exempt Location Considerations: Strong preference for candidates residing in Georgia, Utah, Wisconsin, or Indiana #LI-Remote GENERAL SUMMARY The Director of Product Management is a customer-centric, hands-on product leader responsible for executing the roadmap across Vyne Medical's product portfolio, including Trace, HealthyData, LabDE, and ARC. Vyne Medical builds healthcare workflow automation and intelligent document processing software that helps hospital teams in Patient Access and HIM reduce manual work, improve data accuracy, and streamline communications. This role owns the full product lifecycle - from market problem identification and business case development through delivery and go-to-market execution - and measures success by outcomes delivered: reduced manual work for hospital teams, faster time-to-value for health system customers, and product capabilities that earn and retain customer loyalty. DUTIES & RESPONSIBILITIES Product Strategy & Discovery Proactively engage customers and prospects through structured interviews, site visits, and feedback programs to develop deep understanding of market problems, not just product feedback. Develop business cases for new investments, quantifying market opportunity, revenue impact, and cost-to-build tradeoffs; contribute input to pricing and packaging decisions. Define target markets and segments, research competitor products, and maintain competitive evaluations to keep the roadmap grounded in market reality. Contribute data-driven input on portfolio-level decisions, including prioritization tradeoffs and product sunset recommendations. Roadmap Execution & Delivery Partner with the VP of Product to translate strategic initiatives into well-defined, prioritized roadmaps across Trace, HealthyData, LabDE, and ARC. Coordinate cross-functional delivery with Engineering, Marketing, Sales, Client Success, and Operations to ensure features are well-scoped, properly sequenced, and launched successfully. Write clear product requirements and acceptance criteria; collaborate with engineering during backlog refinement and sprint planning to maintain delivery momentum. Make sound scope decisions that balance speed, quality, and user experience - keeping commitments without accumulating unsustainable product or technical debt. AI & Innovation Actively use AI-assisted tools in day-to-day product work - writing specs, prototyping concepts, and accelerating discovery - and model that behavior for the broader team. Partner with Engineering to identify and scope AI/ML capabilities within existing and new products, evaluating accuracy, reliability, and audit-ability with particular attention to PHI and HIPAA requirements. Stay current on AI tooling and bring relevant new capabilities to the team as an informed, enthusiastic practitioner who actively contributes to Vyne Medical's AI adoption. Team & Stakeholder Leadership Manage and mentor Product Managers, providing regular feedback and coaching that builds product craft, confidence, and ownership. Present roadmap updates, product strategy, and recommendations to senior executives, Sales teams, and customers with clarity and confidence. Serve as a reliable partner to Engineering and cross-functional stakeholders, surfacing blockers early and maintaining alignment throughout delivery. May mentor, train, and coach others across the broader product and business organization. Other duties as assigned. PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. QualificationsEDUCATION, KNOWLEDGE AND SKILLS: Required Bachelor's degree in a relevant field, or equivalent professional experience. 5+ years of product management experience, including SaaS or cloud-based software products for enterprise customers. Experience in healthcare technology, with exposure to health system workflows in Patient Access, HIM, Revenue Cycle, or clinical operations. Demonstrated ability to develop business cases, write strong product requirements, and partner effectively with engineering in an agile environment. Hands-on, practical experience using AI tools in a professional product context. Strong communication skills; comfortable presenting to senior executives, sales teams, and customers. Preferred Experience with intelligent document processing (IDP), workflow automation, or healthcare data exchange products. Familiarity with cloud infrastructure (AWS, Azure, GCP) and enterprise AI/LLM platforms. Background in go-to-market strategy development with senior-level counterparts. Familiarity with HIPAA compliance requirements as they apply to AI/ML systems handling PHI. Master's degree in Business, Computer Science, or a related field.

Title: Staff Software Engineer In Test Location: 100 Ashford Center North, Suite 300 Dunwoody, Georgia, 30338 United States Job Description: Managerial Responsibilities: None Job Family: Engineering Discipline: Software Engineer in Test Classification: Exempt Location Consideration: Strong preference for candidates residing in Georgia, Utah, Wisconsin, or Indiana #LI-Remote GENERAL SUMMARY Responsible for designing and implementing automated test cases for software applications, collaborating on testing priorities, executing tests, reporting defects, keeping current with testing technologies, reviewing code, ensuring software meets requirements, mentoring junior testers, and developing testing strategies. DUTIES & RESPONSIBILITIES: • Design and implement automated and manual test cases to ensure the quality of software products • Collaborate with software engineers and other stakeholders to define and prioritize testing efforts • Write clear and concise test plans and test cases • Execute automated and manual tests and report on test results • Reproduce and report software defects and work with software engineers to ensure their resolution • Stay up-to-date with emerging testing technologies and methodologies • Participate in code reviews and provide feedback to software engineers on testability and quality • Ensure that software products meet customer requirements and are delivered on schedule. • Mentor and guide junior test engineers in best practices • Create high level testing and release strategies • Maintain compliance with the knowledge requirements outlined on the department intranet site • Leverage AI tooling to accelerate development activities (e.g., code generation, testing, documentation) • Other duties as assigned PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: - Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. - Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. - Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. - Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Qualifications EDUCATION, KNOWLEDGE AND SKILLS: • Applicable Bachelors Degree in Engineering, or equivalent experience • Minimum of 8+ years of experience in a related position • Master level knowledge of AI-enhanced development tools (e.g., Cursor, GitHub Copilot, Claude Code) • Expert of two and advanced in one programming language(s) such as JavaScript, Java, C#, etc. • Expert level knowledge of software testing methodologies and techniques • Expert level experience with automated testing tools and frameworks • Master level problem-solving skills • Expert level ability to write clear and concise test plans and test cases • Advanced level communication and interpersonal skills • High level of integrity and dependability with a strong sense of urgency and results-orientation. • Advanced level ability to work effectively in a team environment.

Job DetailsJob Location: NEA Dental - Dunwoody, GA 30338Position Type: Full TimeTitle of Position: Staff Software Engineer Managerial Responsibilities: None Job Family: Engineering Discipline: Software Engineering Classification: Exempt Location Considerations: Strong preference for candidates residing in Georgia, Utah, Wisconsin, or Indiana #LI-Remote GENERAL SUMMARY Responsible for designing, developing, and maintaining software applications, this role involves writing efficient code, collaborating with teams to meet requirements, debugging, conducting code reviews, documenting processes, staying abreast of tech trends, mentoring juniors, and creating architectural designs and proofs of concept. DUTIES & RESPONSIBILITIES: • Design, develop, and maintain software applications • Write clean, testable, and efficient code • Collaborate with cross-functional teams to identify system requirements and design solutions • Debug and troubleshoot software issues • Participate in code reviews to ensure quality and adherence to best practices • Document software design, testing, and maintenance processes • Stay updated with emerging trends and technologies in software engineering • Mentor and guide junior engineers in best practices • Create high level architectural designs and proof of concept implementations • Maintain compliance with the knowledge requirements outlined on the department intranet site • Leverage AI tooling to accelerate development activities (e.g., code generation, testing, documentation) • Other duties as assigned PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. QualificationsEDUCATION, KNOWLEDGE AND SKILLS: • High School/Technical Degree/Bachelors Degree, or equivalent experience • Minimum of 8+ years of experience in a related position • Master level knowledge of AI-enhanced development tools (e.g., Cursor, GitHub Copilot, Claude Code) • Expert level understanding of algorithms and data structures • Expert of two and advanced in one programming language(s) such as JavaScript, Java, C#, etc. • Expert level experience with software development methodologies such as Agile and Scrum • Advanced level knowledge of databases, SQL and NoSQL • Master level familiarity with version control systems such as Git • Master level understanding of software testing and debugging • Master level problem-solving skills • Expert level ability to work effectively in a team environment • High level of integrity and dependability with a strong sense of urgency and results-orientation. • Advanced level communication and interpersonal skills • Applicable Bachelors Degree in Engineering, or equivalent experience

Job DetailsJob Location: NEA Dental - Dunwoody, GA 30338Position Type: Full TimeTitle of Position: Business Development Representative Organizational Relationship: Reports to Business Development Rep. Manager Job Family: Sales Managerial Responsibilities: None Classification: Non-Exempt/Full-Time Location Considerations: Strong preference for candidates residing in Georgia, Utah, Wisconsin, or Indiana. Location: #LI-Remote GENERAL SUMMARY: Sales and marketing professional responsible for making outbound calls and fielding inbound leads to qualify and schedule practice consultations for prospective clients DUTIES & RESPONSIBILITIES: Make approximately 80 daily contact attempts from company-provided strategic target lists, and inbound marketing qualified leads (MQLs). Convert all MQLs to Sales Qualified Leads by scheduling consultations with our team of Practice Revenue Advisors. Accurately track all sales-related activities and notes in Salesforce. Participate in scheduled meetings and share knowledge and techniques with fellow sales team members. Attend training and ensure comprehensive knowledge of both the value and the technical aspects of the Vyne Dental product offerings. Understand the competitive landscape and keep current on competitors' offerings and industry trends. Review and approve monthly commission statements in a timely manner. Work with all other departments as needed to achieve overall company goals on sales, customer satisfaction, and client retention. Other duties as assigned. PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: Company Culture: Results driven, high energy team that enjoys having fun along the way! Rest and Relaxation: up to 4 weeks of paid vacation and 11 paid holidays during your first year Health Benefits: Competitive PPO and HDHP plans offered alongside many other great benefits Prepare for the Future: Generous 401(k) match President’s Club: luxury incentives for top performers SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. QualificationsEDUCATION, KNOWLEDGE, SKILLS & ABILITIES: 0-1 year of experience in an inside sales call center preferred, though a combination of education and experience will be considered. Door-to-door either setters or closers or collections agencies a plus. Working knowledge of sales process and customer service. Experience in the dental industry, specifically dental billing and practice management is a plus. Experience in Revenue Cycle Management is a plus. GSuite and Salesforce experience is a plus. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job DetailsJob Location: TWSG - Medical - Indianapolis, IN 46278Position Type: Full TimeJOB DESCRIPTION Title of Position: Manager, PMO Organization Relationship: Reports to EVP, GM Medical Job Family: Medical Customer Success Managerial Responsibilities: Manager Classification: Exempt #LI-Remote GENERAL SUMMARY: The Manager, PMO will be responsible for overseeing and optimizing the delivery of projects and programs across the organization. This role requires strong leadership, strategic thinking, and excellent project management skills to ensure successful project execution and alignment with organizational objectives. DUTIES & RESPONSIBILITIES: Lead and manage the Program Management Office (PMO) team, providing guidance, mentorship, and support to ensure the successful delivery of projects and programs. Develop and implement PMO policies, standards, and methodologies to standardize project management practices and ensure consistency across the organization. Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with organizational goals and priorities. Establish and maintain project management frameworks, tools, and templates to facilitate effective project planning, execution, and monitoring. Monitor and report on project progress, milestones, and performance metrics, identifying risks and issues and implementing mitigation strategies as needed. Provide leadership and guidance in project prioritization, resource allocation, and budget management to optimize project outcomes and maximize ROI. Foster a culture of continuous improvement within the PMO, driving innovation, efficiency, and excellence in project delivery processes and practices. Act as a liaison between the PMO and other departments or stakeholders, ensuring clear communication and alignment on project objectives, timelines, and deliverables. Develop and deliver training programs and workshops to build project management capabilities and enhance project team effectiveness. Participate in special projects and initiatives as assigned. Consistently demonstrate the core values of VYNE. Ability to travel 25-35%. Other duties as assigned. PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. QualificationsEDUCATION, KNOWLEDGE AND SKILLS: Excellent communication, including business writing skills. Strong cross functional team leading and partnering skills. Escalation management Expertise in business software configuration & implementation Troubleshooting in the Windows environment is essential. Experience in Microsoft Office projects including MS Project Plan is essential. Previous implementation and/or project management experience with the Healthcare industry is required. 3-4 years of Project Management Experience College degree required. PMI or Sixth Sigma coursework preferred.

Job DetailsPosition Type: Full TimeTitle of Position: Customer Onboarding Specialist Organizational Relationship: Reports to Manager, Onboarding Job Family: Customer Success Managerial Responsibilities: None Classification: Non-Exempt / Full-Time Location Considerations: Strong preference for candidates residing in Georgia, Utah, or Indiana Location: #LI-Remote GENERAL SUMMARY: The Customer Onboarding Specialist (COS) combines the responsibilities of customer training and onboarding to deliver a seamless, value-driven experience for new Vyne Dental customers. This role ensures customers are empowered to maximize their business outcomes through personalized onboarding and comprehensive training. The COS acts as the customer’s advocate during the onboarding journey, fostering excitement, loyalty, and satisfaction while identifying expansion opportunities and reducing churn. The ultimate goal is to create advocates for Vyne Dental by ensuring customers achieve their desired outcomes and successfully adopt our solutions. DUTIES & RESPONSIBILITIES: Seamless Onboarding Coordination: Oversee the customer’s onboarding journey from sales handoff to successful implementation. Ensure a smooth and timely transition from the Sales Team, establishing a clear vision for success. Act as an accountability partner, guiding customers to adopt our solutions effectively. Facilitate a successful transition to the Customer Success Team, verifying that customer goals and outcomes have been met. Tailored Training Delivery: Conduct customized training sessions that address the unique needs of each customer. Clearly communicate the features, benefits, and best practices for using Vyne Dental products. Create engaging learning environments that instill excitement and confidence in customers. Customer Relationship Management: Maintain regular check-ins with customers to track progress and address any concerns. Serve as the primary point of contact for escalations, resolving issues independently whenever possible. Collaborate with cross-functional teams to swiftly remove roadblocks and ensure customer satisfaction. Product Knowledge and Advocacy: Continuously enhance your knowledge of Vyne Dental products, industry trends, and best practices. Confidently convey the value propositions of our solutions to customers, demonstrating how they address specific pain points. Identify and leverage expansion opportunities during onboarding and training. Feedback and Process Improvement: Collect and relay customer feedback to relevant teams to improve products, services, and overall customer experience. Contribute to developing and refining onboarding and training processes to enhance efficiency and customer outcomes Other duties as assigned PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. QualificationsEDUCATION, KNOWLEDGE, SKILLS & ABILITIES: High School or equivalent experience A minimum of 3+ years of relevant experience SaaS customer support and/or dental office experience is desired Ability to communicate confidently and assertively Comfortable learning new technologies and software systems Communication: Assertive and clear verbal and written communication skills to effectively engage with customers. Systems & Domain Knowledge: Proficiency in using systems to manage customer onboarding and training processes efficiently. Product Expertise: In-depth understanding of Vyne Dental products and their benefits, with the ability to confidently convey their value. Organization: Exceptional organizational skills to manage multiple customers and maintain a structured calendar and task list. Customer Focus: Strong ability to address customer concerns and objections while fostering positive relationships. Team Collaboration: A team-first mindset with a commitment to collective success and a willingness to work collaboratively across departments. Desired Outcomes: Foster excitement and confidence in customers during onboarding and training. Reduce customer churn and create opportunities for account expansion. Lay the foundation for customers to become advocates for Vyne Dental. Ensure customers achieve their desired outcomes efficiently, enhancing their overall satisfaction. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job DetailsJob Location: NEA Dental - Dunwoody, GA 30338Position Type: Full TimeTitle of Position: Customer Success Advisor (CSA) – Dental RCM Organizational Relationship: Reports to President, Tech-Enabled Managed Services Job Family: Operations Managerial Responsibilities: Direct/Indirect Classification: Exempt / Full-Time #LI-Remote GENERAL SUMMARY: The Customer Success Advisor (CSA) is the primary operational leader for a portfolio of clients within a pod. This role combines deep Dental RCM expertise with client leadership and team direction to ensure consistent execution and strong results. This is an operations-first role with direct accountability for RCM performance, not a traditional relationship-only customer success position. The CSA acts as the bridge between clients, offshore delivery teams, and pod leadership—owning day-to-day performance, managing priorities, and resolving issues. This role is similar to a Billing Manager or front-line RCM leader within a DSO, operating in a tech-enabled managed services environment. DUTIES & RESPONSIBILITIES: Client Ownership & Relationship Management Serve as the primary point of contact for assigned clients Own client-level RCM performance and outcomes Translate client goals and issues into clear operational priorities Lead regular performance reviews using data-driven insights RCM Execution & Subject-Matter Expertise Act as an RCM expert across claims, follow-up, denials, and payments Diagnose payer, workflow, and data-related issues Recommend corrective actions and ensure execution Confidently manage and resolve client escalations Offshore Team Leadership Direct, prioritize, and coordinate work for offshore associates Ensure work queues align with client priorities and SLAs Enforce quality standards and adherence to defined processes Provide feedback and escalate performance concerns when necessary Data & Performance Management Monitor daily and weekly KPIs to identify risks and trends Use data to proactively drive improvements Partner with the Pod Leader on operational changes and initiatives Ensure accurate reporting and documentation Player/Coach Expectations Willing and able to step into RCM process execution when required Coach offshore teams through complex scenarios Support peer CSAs during peak workload or escalations What Success Looks Like Clients trust the CSA and see consistent, measurable results Offshore teams execute with clarity, quality, and accountability Escalations are resolved quickly and professionally Performance issues are identified early and corrected Clients renew and expand relationships with Vyne PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. SECURITY ROLE / RESPONSIBILITY: Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Vyne provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetics, or veteran status. In addition to federal law requirements, Vyne follows applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. QualificationsEDUCATION, KNOWLEDGE, SKILLS & ABILITIES: 4+ years of hands-on Dental RCM experience Experience as a Billing Manager, RCM Supervisor, or DSO team lead Deep familiarity with dental payers, portals, and denial workflows Proven ability to manage work through others, not just perform tasks Strong sense of ownership and accountability Comfortable leading without formal authority Detail-oriented and highly data-driven Calm under pressure with sound judgment Passionate about delivering results for dental providers

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pod Leader owns the operating and financial performance of a geographic pod serving up to ~250 dental clients. This role functions as a mini–general manager with full accountability for results, responsible for building scalable, repeatable operations while delivering strong client outcomes. The Pod Leader is expected to be hands-on early, setting the foundation for future pods by defining processes, operating rhythms, and performance standards. This role partners closely with the Division President and cross-functional teams to scale the Vyne managed services model. As the first Vyne Pod leader, this person will be instrumental in establishing the playbook for all future Pods and, as such, will rely heavily on a “builder’s mindset” and approach. An entrepreneurial spirit and passion will be key. Duties & Responsibilities - Pod Ownership & Financial Performance - Own full pod-level P&L, including revenue, cost structure, margin, and growth targets - Drive client outcomes across the full Dental RCM lifecycle (claims submission, follow-up, denials, payment posting, and AR management) - Monitor and optimize key performance metrics including DSO, net collections, aging, productivity, and SLA adherence - Operational Design & Scalability - Build, document, and continuously refine the operational playbook for pod execution - Standardize workflows, escalation paths, QA processes, and performance management routines - Partner with Product and Technology teams to operationalize tech-enabled workflows - Identify operational bottlenecks and lead continuous improvement initiatives - Leadership & Team Management - Lead, coach, and develop Customer Success Advisors (CSAs) - Provide direction, prioritization, and accountability across offshore delivery teams (indirectly via partner) - Establish clear performance expectations and foster a high-ownership culture - Operate as a player/coach, stepping into complex client or operational issues as needed - Client & Stakeholder Engagement - Serve as the executive escalation point for pod clients - Build trusted relationships with larger or more complex customers - Partner closely with the Division President on pod strategy, scaling, and expansion - Represent operational insights and client feedback in cross-functional discussions What Success Looks Like - Pod meets or exceeds financial and operating targets - Clients experience measurable improvement in RCM performance - Offshore teams operate predictably with minimal escalations - Processes are well-documented, repeatable, and transferable to new pods - CSAs are developed and promoted as the pod scales Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Security Role / Responsibility - Protected Health Information (“PHI”): This position may have access to and be responsible for the security of PHI/PI on an incidental basis. - Human Resource Information: This position may have access to and be responsible for the security of information including salary, insurance, reviews, resumes. - Financial Admin: This position may have access to and be responsible for the security of financial administrative accounts and corporate accounts. - Application Admin: This position may have access to and be responsible for securely administering user access to corporate applications. Qualifications - 8+ years of experience in Revenue Cycle Management - Prior experience as an RCM Director, DSO operations leader, or equivalent role - Direct responsibility for managing teams and complex payer environments - Strong understanding of dental payers, regional nuances, and denial trends - Experience managing or working with offshore delivery teams preferred - Highly process-oriented with a builder’s mindset - Strong financial and operational judgment - Comfortable operating in ambiguity with a can-do attitude - Intellectually curious and continuously improvement-oriented - Passionate about Dental RCM and client outcomes