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Take your team from transactional to transformational with automation and expert services for Workday.
Benefits Account Manager
Location
United States
Posted
86 days ago
Salary
0
Seniority
Senior
Job Description
Benefits Account Manager
OneSource Virtual
• Build and nurture strong customer relationships that drive retention and satisfaction • Lead successful Open Enrollment projects for your entire customer portfolio • Serve as a trusted advisor on benefits administration best practices • Champion customer needs within OSV while ensuring operational excellence • Drive continuous improvement in service delivery and customer experience • Conduct regular customer meetings to review performance, address concerns, and identify opportunities • Provide comprehensive onboarding and training for new customer administrators • Deliver clear communication on system functionalities, industry updates, and project initiatives • Coordinate cross-functional resources to ensure successful project execution • Provide regular status updates to all stakeholders, identifying potential issues early • Maintain deep knowledge of benefits administration, compliance requirements, and industry trends • Stay current on Workday product releases, updates, and system enhancements • Document and maintain Standard Operating Procedures and process workflows • Collect and analyze performance data to drive decision-making • Collaborate with Service Delivery teams to implement improvements • Participate in lessons learned exercises and knowledge sharing initiatives
Job Requirements
- 5+ years of experience in customer-facing roles within benefits administration
- Strong project management skills, particularly with technology implementations
- In-depth understanding of employee benefits programs and administration systems
- Demonstrated ability to build and maintain customer relationships
- Experience leading customer meetings and delivering effective presentations
- Excellent problem-solving and analytical capabilities
- Strong communication skills with the ability to explain complex concepts clearly
- Proven ability to collaborate across functional teams
- Adaptability and resilience, especially during high-volume periods
- Tech-savvy with the ability to learn new systems quickly
- Associate's or Bachelor's degree in a relevant field (Business, HR, etc.)
- Industry experience and professional certifications may substitute for formal education
Benefits
- Competitive compensation and a comprehensive benefits package
- Career development opportunities in a dynamic industry
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