• Analyze Data: Deep-dive into shipment configurations, warehouse locations, and/or carrier costs. • Collaborate with Stakeholders: Work with other members of the Operations team. • Build an MVP Tool: Create a working tool that organizes data and highlights savings opportunities. • Create a “Runbook” and Necessary Documentation: Write clear, step-by-step instructions. • Present to Leadership: Present findings and recommendations to Happy Returns leaders.

Role Description The International Service Operator position ensures that all required race data is received and available, all required systems and applications are functioning at their peak level and all required racing maintenance tasks are completed successfully. This role acts as a facilitator of the daily maintenance and monitoring of all racing systems, applications and data needed to ensure the success of the Race Day for both internal and external customers. This role is expected to complete all international service operator duties, handle and resolve issues under limited direction with minimal latitude for the use of initiative and independent judgment. - Researches, downloads, and maintains racing data for XBNet to ensure the Race Day runs without issues. - Supports communications regarding operational and technical issues with XBNet, internal customers, external vendors (chiefly AmTote, At the Races, Press Association and RCN, along with others), and other data suppliers, systems suppliers. - Supports accuracy of Race Day applications and processes. - Forms and updates live betting markets both manually and using automated trading tools, responding to late withdrawals, market adjustments and monitoring for potential arbitrage betting opportunities. - Produces and checks factually correct results and dividends for an International customer base where accuracy and speed are vital while having a solid understanding of customer impact of any small error in this industry. - Responds to, resolves, and follows up on reported issues through the trouble ticketing system. - Provides daily reporting to stakeholders. - Monitors all international video feeds both direct (RCN) and streams (At the Races) and properly escalates and communicates when issues arise. - Maintains & verifies operational documentation. - Suggests technical and training improvements. - Responds to production issues immediately. - Performs other duties as assigned. Qualifications - High school diploma or equivalent required. - Proficient in PC skills, Microsoft Office Suite (Excel, One Drive, Google Docs) including formulas, formats and reporting functions. - Excellent analytical skills. - Ability to form and update live betting markets for horse racing both manually and using automated tools. - Understanding of betting theory and bookmaking, in particular overrounds, arbitrage and percentages. - Willing to be flexible and work whatever hours necessary to achieve team or individual goals. - Must work effectively as part of a team. - Understands the importance of race data being accurate immediately and across all systems. - Effectively communicates with Customer Service, Network Operations, Vendors, and end users (Customers). - Excellent oral and written communication skills. - Possess strong customer service skills with high level of professionalism, and ability to work with complex situations. - Demonstrates the ability to work in high-stress situations without sacrificing customer service or level of detail. - Ability to handle multiple tasks simultaneously. - Maintains professional integrity at all times. - Ability to work at ease with cross-functional teams spanning multiple US, Canada & International locations. - Self-starter, self-motivator, detail-oriented and highly organized. - Must be able to work effectively and efficiently in a fast-paced environment, including stressful situations. - Structured problem solving and expert prioritization skills. - Demonstrates and maintains flexibility and adapts to changes within industry and company. Requirements - Knowledgeable in technology, horse racing, regulations, fixed-odds and/or pari-mutuel wagering, gaming, sports wagering and/or experience in a start-up environment. Benefits - This position does not have supervisory responsibilities/duties. - This position is empowered to take initiative with applicable duties/projects. - Position is based in US. - Position classification is Remote Work. Company Description 1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. 1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Ensure compliance with specified contract metrics • Maintain high standards for all operational activities • Hire, train, develop and appraise staff effectively; develop a contractor base team • Direct and guide front line management staff • Manage contract drivers who are operating up to 7 days per week in multiple regional locations • Build relationships with customers to ensure continuous operating improvements • Oversee P&L • Work with national sales team to facilitate new avenues of growth

About Invisible Invisible Technologies makes AI work. Our end-to-end AI platform structures messy data, automates digital workflows, deploys agentic solutions, measures outcomes, and integrates human expertise where it matters most. Our platform cleans, labels, and structures company data so it is ready for AI. It adapts models to each business and adds human expertise when needed, the same approach we have used to improve models for more than 80% of the world’s top AI companies, including Microsoft, AWS, and Cohere. Our successes span industries, from supply chain automation for Swiss Gear to AI-enabled naval simulations with SAIC, and validating NBA draft picks for the Charlotte Hornets. Profitable for more than half a decade, Invisible reached $134M in revenue and ranked as the number two fastest growing AI company on the 2024 Inc. 5000. In September 2025, we raised $100M in growth capital to accelerate our mission of making AI actually work in the enterprise and to advance our platform technology. About The Role As an operational innovation company, operations are the heart of the value that we deliver to our clients. We are seeking a dynamic and results-driven Operations Manager to accelerate our AI training and application efforts. The Operations Manager will be responsible for managing complex processes, clients, and a large-scale workforce. As a member of our AI training and application team. You will scope and refine expert training processes for these models with a team of advanced human trainers, as well deploy cutting-edge operations and best practices across enterprise companies. A successful candidate will be a fast, adaptable learner to keep pace within this high-velocity space. They will also deliver excellent service and strategic, thought-partnership to clients through managing teams and our tech-enabled process automation What You’ll Do - Manage Strategic Clients Relationships: Oversee operational delivery to a book of health care clients (e.g., provider, payor, and life sciences) to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate. - Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes. - Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients. - Manage Large-Scale Teams: Oversee hiring, staffing, and development of sizable project teams. Act as the vital link between our clients and teams throughout Invisible, requiring a strong synthesis of client needs and an eye towards productive collaboration. Onboard new joiners. - Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team. - Own Your Business: Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability. What We Need - At least 5 years of experience in operations management, preferably in a client-facing role - Proven track record of managing client relationships and delivering exceptional service Ideal candidates will have familiarity within or exposure to AI concepts, though curiosity and fast learning are more important - Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes. - Strong management and leadership skills and ability to provide guidance and support to a team. - Experience in capacity planning and project management - Excellent communication skills, both verbal and written - Ability to work remotely and manage teams without in-person interaction ● Ability to think strategically in complex and difficult situations - Strong sense of urgency and ability to prioritize tasks; be open and flexible on schedules What’s In It For You Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity. For this position, the annual salary ranges by location are: Tier 1 Salary Range $176,000—$228,000 USD Tier 2 Salary Range $160,000—$207,000 USD Tier 3 Salary Range $144,000—$186,000 USD You can find more information about our geographic pay tiers here. During the interview process, your Invisible Talent Acquisition Partner will confirm which tier applies to your location. For candidates outside the U.S., compensation is adjusted to reflect local market conditions and cost of living. Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process. What It's Like to Work at Invisible: At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI. We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in. Country Hiring Guidelines: Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process. AI Interviewing Guidelines: Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey. Click here to learn more about how we use AI and our guidelines for candidates. Accessibility Statement: We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. Equal Opportunity Statement: We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law. Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.