TSG Developments Investments Inc.

Role Description The International Service Operator position ensures that all required race data is received and available, all required systems and applications are functioning at their peak level and all required racing maintenance tasks are completed successfully. This role acts as a facilitator of the daily maintenance and monitoring of all racing systems, applications and data needed to ensure the success of the Race Day for both internal and external customers. This role is expected to complete all international service operator duties, handle and resolve issues under limited direction with minimal latitude for the use of initiative and independent judgment. - Researches, downloads, and maintains racing data for XBNet to ensure the Race Day runs without issues. - Supports communications regarding operational and technical issues with XBNet, internal customers, external vendors (chiefly AmTote, At the Races, Press Association and RCN, along with others), and other data suppliers, systems suppliers. - Supports accuracy of Race Day applications and processes. - Forms and updates live betting markets both manually and using automated trading tools, responding to late withdrawals, market adjustments and monitoring for potential arbitrage betting opportunities. - Produces and checks factually correct results and dividends for an International customer base where accuracy and speed are vital while having a solid understanding of customer impact of any small error in this industry. - Responds to, resolves, and follows up on reported issues through the trouble ticketing system. - Provides daily reporting to stakeholders. - Monitors all international video feeds both direct (RCN) and streams (At the Races) and properly escalates and communicates when issues arise. - Maintains & verifies operational documentation. - Suggests technical and training improvements. - Responds to production issues immediately. - Performs other duties as assigned. Qualifications - High school diploma or equivalent required. - Proficient in PC skills, Microsoft Office Suite (Excel, One Drive, Google Docs) including formulas, formats and reporting functions. - Excellent analytical skills. - Ability to form and update live betting markets for horse racing both manually and using automated tools. - Understanding of betting theory and bookmaking, in particular overrounds, arbitrage and percentages. - Willing to be flexible and work whatever hours necessary to achieve team or individual goals. - Must work effectively as part of a team. - Understands the importance of race data being accurate immediately and across all systems. - Effectively communicates with Customer Service, Network Operations, Vendors, and end users (Customers). - Excellent oral and written communication skills. - Possess strong customer service skills with high level of professionalism, and ability to work with complex situations. - Demonstrates the ability to work in high-stress situations without sacrificing customer service or level of detail. - Ability to handle multiple tasks simultaneously. - Maintains professional integrity at all times. - Ability to work at ease with cross-functional teams spanning multiple US, Canada & International locations. - Self-starter, self-motivator, detail-oriented and highly organized. - Must be able to work effectively and efficiently in a fast-paced environment, including stressful situations. - Structured problem solving and expert prioritization skills. - Demonstrates and maintains flexibility and adapts to changes within industry and company. Requirements - Knowledgeable in technology, horse racing, regulations, fixed-odds and/or pari-mutuel wagering, gaming, sports wagering and/or experience in a start-up environment. Benefits - This position does not have supervisory responsibilities/duties. - This position is empowered to take initiative with applicable duties/projects. - Position is based in US. - Position classification is Remote Work. Company Description 1/ST TECHNOLOGY is a global group of Technology, service, and wagering companies that provides B2B and B2C wagering and betting infrastructure for the horse racing and casino industries. Our companies and products include AmTote, Xpressbet, 1/ST BET, and PariMAX, and we are always eager to add enthusiastic and knowledgeable members to our growing team. 1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Role Description We are seeking a Customer Service Representative who is bilingual and fluent in English & Spanish to perform transactions and processes related work in support of daily operations. This position utilizes applications and the appropriate technology to perform routine activities. Additionally, this role provides internal/external customer service support that achieves and exceeds quality and customer service goals. BASE WORK LOCATION: Position classification as "Remote Work" POSITION STATUS: Full-time COMPENSATION/PAY RATE: $18.80 per hour and includes a competitive bonus opportunity. HOURS OF WORK: Hours Vary - includes holidays and weekends based on business needs Responsibilities/Duties - Answers telephone call inquiries and promotes the organization’s products and services in English and Spanish - Researches and resolves customer concerns and complaints to ensure retention and satisfaction - Answers customer calls, in a large variety, with timeliness and accuracy - Identifies and assesses customer needs to provide accurate solutions - Escalates issues to supervisors as required and as appropriate - Provides accurate, valid and complete information by utilizing the right tools - Meets personal and team accuracy, call targets and call handling quotas - Follows communication guidelines and policies - Correctly utilizes internal documentation and leadership team members for solutions - Acts as a customer advocate - Recommends process and product improvements and feedback - Actively participates in team meetings, coaching sessions, one on ones, and other meetings - Performs other duties as assigned Qualifications - High School diploma or equivalent education - Minimum of one (1) years of customer service experience - Fluent and clear written and verbal communication in Spanish and English - Experience in Microsoft Office Suite preferred - Ability to ensure compliance with company policies and applicable federal and state regulations - Ability to maintain confidential information and knowledge of confidential matters - Maintains professional integrity at all times - Ability to work on a team and as an individual contributor - Individual must be open to learn about and understand ‘niche’ industry - Effective, consistent and impeccable communication (verbal and written), interpersonal, organizational, presentation, project management, teamwork, and time management skills - Ability to change course easily – knows when to be patient and when to push while working in the “gray” - Self-starter, self-motivator, detail-oriented, highly organized - Must be personable and approachable, demonstrate professionalism and active listening skills at all times - Must be able to work effectively and efficiently in a fast-paced environment including stressful situations - Expert prioritization skills - Motivated to excel, competitive in nature and does not confuse “efforts” with “results” - Demonstrates and maintains flexibility and adapts to changes within industry and company Preferred Experience and/or Education - Knowledgeable in technology - Knowledgeable in horse-racing Other Information - This position does not have supervisory/management responsibilities. - This position is empowered to take initiative with applicable duties/projects. - Compensation is commensurate with experience and includes a competitive base rate, bonus opportunity and benefits. Company Description 1/ST Technology is a fully integrated racing and gaming technology company providing solutions that drive pari-mutuel and fixed-odds wagering worldwide. A leading technology and services provider to the North American pari-mutuel wagering market, with services that include the horse racing industry’s most comprehensive and user-friendly wagering website/platform allowing customers to wager from a computer, phone, or mobile device. Ongoing commitment to the growth and success of the global racing industry through B2C and B2B product innovation, extensive professional services offerings, the broadest integration of hosts for commingled pari-mutuel, and fixed odds and the continued evolution of the preeminent totalizator systems in the world. 1/ST Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.