Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Call Center Representative - Remote Arkansas at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission This role falls under the Insurance/Healthcare job family and leverages call center expertise to support insurance and healthcare operations. The position is responsible for applying general insurance and healthcare policies in compliance with state and federal regulations. It serves as a subject matter expert for providers on enrollment and Credentialing Verification Organization (CVO) activities related to their submitted applications. The role involves responding to provider inquiries with a focus on issue resolution, guiding providers in navigating the GAMMIS system to access current and future information needs, and advising on the status of applications, including any outstanding documentation required for final review and disposition. • Handle Inbound calls from providers regarding CVO/Provider Enrollment • Creates CTN for each call as a record. • Escalate Concerns and issues to management as needed. • Participates productively as a member of a team. • Completes tasks beyond general support level. • Accepts instruction and direction from leadership. Ability to manage tasks and assignments without detailed direction. • Identifies, prioritizes, and resolves some issues independently, and escalates more complex questions or issues appropriately. • Complies with contract requirements, business unit rules and related legal regulations. What we're looking for • High School Diploma or equivalent; may hold 2-year post-high school Degree; may hold bachelor’s degree. • Prior office or clerical experience preferred with the ability to follow written policies and procedures. • 1-2 years of working experience in Contact (Call) Center; experience with CxOne, Avaya or previous call center software is a plus • Ability to access and retrieve information using a laptop and basic understanding of Microsoft Office products. • Ability to follow procedural guidelines and work on assignments with limited instructions from leadership. What you should expect in this role Candidates must be residents of Arkansas to be eligible for the remote position based in the state. Successful completion of Haver Assessment is required. Video cameras must be used during all interviews, as well as during the initial week of orientation. To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance. To Test your internet download and upload speed: Go to Google. Search for Internet Speed Test or click here. Employee Benefits & Perks: Health benefits (medical, dental, and vision) begin on Day 1 of employment. 401(k) with company match and additional benefits become available within the first few months. Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell. Career growth and advancement opportunities are encouraged and supported. A company-provided computer is supplied for work use. Schedule Information: Please note during training, the first couple of weeks the training hours will vary. The shift will be a schedule within a timeframe of 6:00 AM CST to 6 PM CST with two 15 minute breaks and a 30 minute lunch. #LI-Remote #LI-PP1 #LI-CM1 The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Job DetailsJob Location: Advocacy Fort Lauderdale Office - Plantation, FL 33317Position Type: Full TimeSalary Range: $18.00 - $18.00 HourlyJob Category: Customer ServiceDo you want to have a fulfilling career with purpose helping military veterans? The VA Intake Specialist will be a direct point of contact for potential new clients. They provide great customer service and have a clear phone presence. They should be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. The ideal candidate for this position is detail-oriented, professional, and has a genuine desire to meet the needs of others. Work hours are Monday – Friday and can be from 9:00 am to 6:00 pm EST, or from 10:00 am to 7:00 pm EST. This is a remote work from home position Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays. Essential Functions: · Receive all inbound and outbound calls for potential disability clients · Perform general office clerk duties · Ask a series of questions verbatim for the purpose of compiling data about the client to confirm eligibility · Record information as needed · Respect client confidentiality · Performs other related duties as assigned. QualificationsRequired Skills/Abilities: · Must have 2 years of experience using an auto-dialer system and reading a script verbatim · Experience using computers and performing data-entry functions · Legal experience is a plus · Minimum typing speed of 35 WPM · Ability to type and talk while using a hands free headset · Solid reading, writing, and verbal communication skills · Professional communication skills over the phone and with co-workers and supervisors · Previous telecommuting/remote work experience is a plus · Must be able to multitask and be proficient in the use of today’s technology · Must have a desk, chair and basic essentials to work from home · Must have a quiet work area without noise or distractions · Must have your own/personal high speed internet ** you cannot use Wi-Fi ** · Reliable and dependable attendance. Education and Experience: · This job requires a minimum of a high school diploma or G.E.D and two years of previous call center experience. Associate degree is preferred. · Experience using computers and performing data-entry functions. Physical Requirements: · Prolonged periods of sitting at a desk, talking on a telephone and working on a computer. Remote Work from Home Requirements: · Not all positions are remote; some require that the employee work in the office. · Must have a desk, chair and basic essentials to work from home. · Must have a quiet work area without noise or distractions. · Must have personal high speed internet service (Wi-Fi is not acceptable). Our minimum internet speed requirement is 100 download & 20 upload MBPS speed. · Must be logged onto your work computer and able to answer calls during your normal work hours. · Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MI, NC, NJ, NV, NY, PA, SC, TX or WV. Must be able to work EST hours provided above.

Role Description As the first point of contact for new patients, referring providers, and vendors, you will play a critical role in ensuring a smooth, efficient, and welcoming onboarding experience. Your ability to multitask, communicate clearly, and maintain data integrity across platforms is essential to the success of our team and patient satisfaction. Responsibilities: - Patient Onboarding & Scheduling: - Schedule all new patient appointments based on provider availability and location-specific schedules. - Understand and maintain knowledge of all 7 practice locations, including the providers who attend each office and their schedules. - Promptly respond to and manage incoming phone calls, online inquiries, and text messages from potential patients, existing patients, referring offices, and vendors. - Conduct outbound calls to follow up on referrals, online appointment requests, and other leads to convert them into new patients. - Gather and accurately document patient demographic information, referring dentist, reason for visit, and insurance details. - Provide basic information about our services, office locations, providers, and what patients can expect during their first visit. - Data Entry & System Management: - Enter and maintain all patient information in CareStack and the Referral Lab platform — ensuring both systems are always in sync and up to date. - Regularly audit new patient schedules to confirm all necessary records, referrals, x-rays, and insurance details have been received and correctly imported. - Manage daily follow-up tasks in Referral Lab to ensure timely communication and efficient processing of patient leads. - Referral & Office Coordination: - Build and maintain strong relationships with referring dental offices through professional communication and timely follow-ups. - Add new referring offices to the Referral Lab and immediately notify the marketing team via email for relationship-building and follow-up. - Assist in monitoring referral trends and help identify opportunities for outreach or improvement. - Additional Duties May Include: - Participate in team meetings and provide feedback to improve workflows. - Support other front office staff during peak times or staff absences. - Stay up to date on insurance changes, provider schedules, and procedural offerings to better assist patients. - Maintain confidentiality and compliance with HIPAA and company policies. Qualifications - Strong communication skills, both verbal and written. - Exceptional phone presence with a professional and friendly demeanor. - High attention to detail and organizational skills. - Previous experience in dental or medical front office setting preferred. - Familiarity with CareStack, Referral Lab, or similar platforms is a plus. - Self-motivated and team-oriented with the ability to adapt to a fast-paced environment. - Tech-savvy and comfortable navigating multiple platforms and software systems. - Strong relationship-building skills. - Ability to work independently. - Proficiency in Microsoft Office. - Professional, approachable, and confident in representing the practice in the community. Benefits - Competitive compensation (base + performance incentives). - Complimentary or discounted services. - Opportunities for professional growth in a rapidly expanding industry. - A supportive and collaborative team environment.

Department: 12700 Enterprise Corporate - Patient Access & Care Team: IL/WI Operations Status: Part time Benefits Eligible: Yes Hours Per Week: 20 Schedule Details/Additional Information: PART‑TIME SCHEDULE OPTIONS (AS AVAILABLE): Option 1 – Flexible First Shift (20 hours/week) • First shift with flexible hours • Availability on Mondays and Tuesdays is required Option 2 – Structured First Shift (20 hours/week) • 8:00 AM – 1:00 PM CST • Monday, Tuesday, Wednesday, and Saturday Option 3 – Second Shift (20 hours/week) • Start time options: 2:30 PM, 3:00 PM, 3:30 PM, or 4:00 PM CST • Workdays: Monday, Tuesday, Saturday, plus one additional weekday of your choice Option 4 – Weekend‑Focused Schedule (24 hours/week) • 8:00 AM – 4:30 PM CST • Saturday, Sunday, and Monday Option 5 – Flexible Hours, Multiple Shift Lengths (20 or 24 hours/week) • Work between 7:00 AM – 6:00 PM CST • Mondays and Tuesdays required • Choose shifts of 4, 8, 10, or 12 hours Schedules are limited and assigned based on availability at the time of offer. Pay Range $21.85 - $32.80 MAJOR RESPONSIBILITIES: Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access & Care Team (PACT) and the practice site. Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary. Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed. Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate. Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information. Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling. Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate. Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution. Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases. Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports. Maintains knowledge and efficient utilization of all information systems utilized by the department. Licensure, Registration and/or Certification Required: None Required. Education Required: High School Graduate. Experience Required: Experience in healthcare preferred. Experience in a call center preferred, or other applicable customer service-related area. Knowledge, Skills & Abilities Required: Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment. Basic knowledge of medical terminology is helpful, but not required. Basic understanding of computers and desktop software packages. Ability to work in a fast paced environment, handling a variety of customer/patient needs. Basic multitasking and problem solving skills, as well as organization and prioritization skills. Ability to use/manage a multiple-line telephone system. Demonstrated ability for analysis, logical thinking, accuracy and concern for detail. Strong verbal communication skills and ability to interact with a diverse customer population. Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems. Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues. Ability to work a variety of hours based on departmental business needs. Physical Requirements and Working Conditions: Must have functional vision, touch, speech, and hearing. Required to sit most of the workday. Operates all equipment necessary to perform the job. Exposed to normal office environment and/or remote work environments. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.